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Book Description

Magnetic: The Art of Attracting Business is a look at how consistently successful businesses are able to attract a steady and ever-increasing flow of customers. This innovative text examines a range of simple, powerful strategies that businesses of any size or type can use to attract new customers. The key is to do those things that harness the power of the single most important factor in buying decisions: positive word of mouth and referrals from happy existing customers.

Magnetic businesses are intentional, strategic, and focused on creating positive experiences that become the stories their customers tell about them. Whether on the internet or face to face, it's what satisfied customers say about you that is the most powerful driver of growth for your business.

Becoming Magnetic and attracting business, truly is an art, rather than a science, because every business is different, and uses a unique combination of strategy, people, and purpose to achieve success and growth. There is no one-size-fits-all formula, but with creativity and focus, any business can create a powerful revenue growth engine that continuously works to build and sustain success.

Learn how to match successful growth strategies with your people, purpose, and culture to create your own unique 'magnetism' to attract business.

Discover the simple, powerful keys to growth used by a range of market leading businesses, from a snowboard manufacturing startup company and a website design professional to a minor league baseball team and an family owned upscale grocery store. All of them utilize ideas that you can put to work immediately in your business to become Magnetic.

Create a magnetic mindset in your people that leads not only to happier customers who refer others to you, but to more satisfied employees who help attract and recruit great new employees to keep your momentum going.  

Simplify and clarify how you think about your business to have your entire team become more focused, efficient, and effective in doing those few vitally important things that matters most in driving growth and sustaining success. 

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Dedication
  5. Chapter 1: Why Magnetic Matters
    1. The Art of Attracting Business
    2. Ideas That Work across the Board
    3. What's Not in the Book
    4. It IS Your Marketing
    5. Where We're Going
  6. Chapter 2: The Power of Word of Mouth
    1. The Greatest Marketing Program of All Time
    2. What Mama's Means to You
    3. Whom Do You Ask?
    4. Deciding to Buy (or Not to Buy)
    5. Zero Moment of Truth
    6. The Most Significant Shift
    7. Rethinking Your Strategy
  7. Chapter 3: The Hard Work of Making It Simple
    1. Get Your Thinking Clean Enough
  8. Chapter 4: The Three Things You Want Them to Say
    1. “You Should Try This Website Designer, Doctor, Book, Accountant, and Computer.”
    2. Everyone Gets It
    3. What Do We Want Our Customers to Say about Us?
    4. Make An Emotional Connection
    5. Don't Overthink It
    6. Your Three “What We Want Them to Say” Statements
  9. Chapter 5: The Three Things You Must Get Right
    1. A Simple, Powerful Formula to Attract Business
    2. Solid Gold Strategy
    3. The Grand Guarantee
    4. Do it Your Way
  10. Chapter 6: The Best Idea Ever
    1. Make Sure the Other Guy Wins
    2. An Elegant Equation to Explain Everything
    3. Look at the Options
    4. I Hate to Lose
    5. I've Developed Reverse Paranoia
    6. “We Make People Lose”
    7. It's Like a Cultural Miracle Drug
    8. Standing out Like a Sore Thumb
    9. Constructive Disagreements
    10. The Ultimate Guideline
  11. Chapter 7: Better Beats Different
    1. Don't Strive to Be Different. Be Better. (Now That's Different.)
    2. Not the Most Unusual Pickup Truck
    3. The Connection between “Better” and “Distinctive”
    4. Being Better Means Innovation
  12. Chapter 8: From Magnetic to Irrelevant
    1. The Greatest Threat
    2. Wild for CB Radios
    3. Dogs are Loyal. Customers Aren't.
    4. Think Again
  13. Chapter 9: Never Stop Improving
    1. You Could Just Do This, and You'd Succeed
    2. Lip Service
    3. A Daily Ritual
    4. Without a Process It's Just a Slogan
    5. You Have to Get Specific
    6. If It's Worth Doing, It's Worth Doing Wrong
    7. All Sorts of Things Occur
    8. It Can Always Be Better
  14. Chapter 10: The Magnetic Mind-Set
    1. Common Threads
  15. Chapter 11: The St. Paul Saints: It's All Word of Mouth
    1. Not Your Usual Case Study
    2. Fiercely Loyal Customers Year in and Year Out
    3. The Most Spectacular Experience You Can Have
    4. “A Whole New Ballgame”
  16. Chapter 12: A Magnet Needs a Market
    1. It Seemed Like Such a Good Idea at the Time
    2. Who's Going to Pay You for It?
    3. Spreadsheets Don't Buy Anything. (Friends Usually Don't, Either.)
    4. A Great Idea in the Wrong Market
    5. Just Follow Your Passion. If…
    6. “I'll Put It on the Internet.”
    7. The Most Crowded Market in the Universe
  17. Chapter 13: Lessons from a Startup Magnet
    1. Looking at Your Business with New Eyes
    2. David and Goliath
    3. Lessons for All of Us
    4. What If I Were Starting Over?
  18. Chapter 14: Who Moved My Market?
    1. Whom Would You Call?
    2. The Opportunity of a Burning Platform
    3. We Print Checks. Now What?
    4. Who Moved My Market?
    5. We Live in Interesting Times
  19. Chapter 15: You're Fired!
    1. The Common (and Fatal) Mistakes That Businesses Make
    2. Joe Calloway Fired a Phone Company
    3. Mark Sanborn Fired a Restaurant
    4. Larry Winget Fired the Garage Door Company, the Air Conditioning Company, and His Doctor
    5. Randy Pennington Fired the Lawn Service
    6. Scott McKain Fired The Oncologist
    7. It Wasn't the Lack of a “Wow” Factor
    8. Famous Last Words
  20. Chapter 16: Magnetic Connections
    1. Go Retro
    2. Get Face-to-Face
    3. Practice Retail Politics
    4. The Lost Art of the Handwritten Note
  21. Chapter 17: Losing Your Magnetic Mojo
    1. Can a Magnet Lose Its Strength?
    2. Rave Reviews. Amazing French Food
    3. It's Not As Good As It Used to Be
    4. That's Just Table Stakes
    5. The Big Lie
    6. Good to Great to Gone
  22. Chapter 18: The Amazing, Simple, Overlooked Advantage
    1. Stories about How Amazingly Responsive You Are
    2. Brian Will Get Back to You Immediately
    3. A New Standard of Performance
    4. I Loved Them
    5. Until I Didn't
    6. Too Little, Too Late
    7. Real-Time Response
    8. Sorry, That Won't Work for Me
  23. Chapter 19: Tomorrow's Magnetic Business
    1. The Pace of Change Will Increase
    2. Your Customers Just Changed
    3. If You Make Customers or Potential Customers Wait, You Lose
    4. Your Customers Are Superconnected
    5. Every Person in Your Organization Must Have a Customer Focus
    6. You Have to Change from Talking to the Market to Talking with the Market
    7. Sell Me Stuff I Want
    8. Don't Appeal to a Demographic. Appeal to Me.
    9. Having the Right Technology Is Great. Having the Right People Is Better.
    10. “Simple and Easy” Is the New Added Value
    11. Use Video
    12. Win on the Basics
  24. Index
  25. End User License Agreement
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