Cover image for PHR/SPHR Professional in Human Resources Certification All-in-One Exam Guide, Second Edition, 2nd Edition

PHR/SPHR Professional in Human Resources Certification All-in-One Exam Guide, Second Edition, 2nd Edition

Author Dory Willer , Christina Nishiyama , William H. Truesdell
Release Date: 2019/03/01
ISBN: 9781260453126
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Book Description

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

Fully updated coverage of every topic on the 2018 versions of the PHR and SPHR exams

Get complete coverage of the HR Certification Institute’s Professional and Senior Professional in Human Resources bodies of knowledge inside this comprehensive resource. Written by HR experts, this authoritative guide fully addresses the core knowledge and responsibilities necessary for the implementation and management of HR practices. You’ll find chapter reviews, “In-the-Trenches” sidebars featuring HR experts’ real-world experiences and sage advice, practice exam questions, and in-depth explanations. Designed to help you pass the PHR and SPHR exams with ease, this definitive volume also serves as an essential on-the-job reference.

Covers all PHR and SPHR functional areas, including:

•Business Management
•Leadership and Strategy
•Talent Planning and Acquisition
•Learning and Development
•Total Rewards
•Employee and Labor Relations

Electronic content includes:

•350 practice exam questions
•Test engine that provides full-length practice exams and customized quizzes by exam topic

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. About the Authors
  6. Contents at a Glance
  7. Contents
  8. Acknowledgments
  9. Introduction
  10. Part I The Human Resources Profession
    1. Chapter 1 Human Resources Certifications
      1. Professional Certifications
      2. HR Certification Organizations
        1. The HR Certification Institute
        2. The Society for Human Resource Management
        3. The International Public Management Association for Human Resources
      3. Benefits of Certification
      4. The HR Certification Institute’s Role
        1. The Significance of the Body of Knowledge
        2. The Test Development Process
        3. The Exam Experience
      5. Chapter Review
        1. Questions
        2. Answers
        3. Endnotes
    2. Chapter 2 U.S. Laws and Regulations
      1. What You Need to Know Concerning Employee Management
      2. 1. When You Have One or More Employees
        1. 1.1 The Clayton Act (1914)
        2. 1.2 The Consumer Credit Protection Act (1968)
        3. 1.3 The Copeland “Anti-Kickback” Act (1934)
        4. 1.4 The Copyright Act (1976)
        5. 1.5 The Davis-Bacon Act (1931)
        6. 1.6 The Dodd-Frank Wall Street Reform and Consumer Protection Act (2010)
        7. 1.7 The Economic Growth and Tax Relief Reconciliation Act (EGTRRA) (2001)
        8. 1.8 The Electronic Communications Privacy Act (ECPA) (1986)
        9. 1.9 The Employee Polygraph Protection Act (1988)
        10. 1.10 The Employee Retirement Income Security Act (ERISA) (1974)
        11. 1.11 The Equal Pay Act (EPA) (Amendment to the FLSA) (1963)
        12. 1.12 The FAA Modernization and Reform Act (2012)
        13. 1.13 The Fair and Accurate Credit Transactions Act (FACT) (2003)
        14. 1.14 The Fair Credit Reporting Act (FCRA) (1970)
        15. 1.15 The Fair Labor Standards Act (FLSA) (1938)
        16. 1.16 The Foreign Corrupt Practices Act (FCPA) (1997)
        17. 1.17 The Health Information Technology for Economic and Clinical Health Act (HITECH) (2009)
        18. 1.18 The Health Insurance Portability and Accountability Act (HIPAA) (1996)
        19. 1.19 The Immigration and Nationality Act (INA) (1952)
        20. 1.20 The Immigration Reform and Control Act (IRCA) (1986)
        21. 1.21 The IRS Intermediate Sanctions (2002)
        22. 1.22 The Labor-Management Relations Act (LMRA) (1947)
        23. 1.23 The Labor-Management Reporting and Disclosure Act (1959)
        24. 1.24 The Mine Safety and Health Act (1977)
        25. 1.25 The National Industrial Recovery Act (1933)
        26. 1.26 The National Labor Relations Act (NLRA) (1935)
        27. 1.27 The Needlestick Safety and Prevention Act (2000)
        28. 1.28 The Norris-LaGuardia Act (1932)
        29. 1.29 The Occupational Safety and Health Act (OSHA) (1970)
        30. 1.30 The Omnibus Budget Reconciliation Act (OBRA) (1993)
        31. 1.31 The Pension Protection Act (PPA) (2006)
        32. 1.32 The Personal Responsibility and Work Opportunity Reconciliation Act (1996)
        33. 1.33 The Portal-to-Portal Act (1947)
        34. 1.34 The Railway Labor Act (1926)
        35. 1.35 The Rehabilitation Act (1973)
        36. 1.36 The Retirement Equity Act (REA) (1984)
        37. 1.37 The Revenue Act (1978)
        38. 1.38 The Sarbanes-Oxley Act (SOX) (2002)
        39. 1.39 The Securities and Exchange Act (1934)
        40. 1.40 The Service Contract Act (SCA) (1965)
        41. 1.41 The Sherman Anti-Trust Act (1890)
        42. 1.42 The Small Business Job Protection Act (SBJPA) (1996)
        43. 1.43 The Social Security Act (1935)
        44. 1.44 The Tax Reform Act (1986)
        45. 1.45 The Taxpayer Relief Act (1997)
        46. 1.46 The Trademark Act (1946)
        47. 1.47 The Unemployment Compensation Amendments Act (UCA) (1992)
        48. 1.48 The Uniformed Services Employment and Reemployment Rights Act (USERRA) (1994)
        49. 1.49 The Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) (1974) [as Amended by the Jobs for Veterans Act (JVA) (2008)]
        50. 1.50 The Wagner-Peyser Act (1933) [as Amended by the Workforce Investment Act of 1998]
        51. 1.51 The Walsh-Healey Act (Public Contracts Act) (1936)
        52. 1.52 The Work Opportunity Tax Credit (WOTC) (1996)
        53. 1.53 Whistle-Blowing
      3. 2. When You Have 15 or More Employees
        1. 2.1 Americans with Disabilities Act (ADA) (1990)
        2. 2.2 The Civil Rights Act (Title VII) (1964)
        3. 2.3 The Civil Rights Act (1991)
        4. 2.4 The Drug-Free Workplace Act (1988)
        5. 2.5 The Equal Employment Opportunity Act (EEOA) (1972)
        6. 2.6 The Genetic Information Nondiscrimination Act (GINA) (2008)
        7. 2.7 Guidelines on Discrimination Because of Sex (1980)
        8. 2.8 The Lilly Ledbetter Fair Pay Act (2009)
        9. 2.9 The Pregnancy Discrimination Act (1978)
        10. 2.10 Uniform Guidelines on Employee Selection Procedures (1976)
      4. 3. When You Have 20 or More Employees
        1. 3.1 The Age Discrimination in Employment Act (ADEA) (1967)
        2. 3.2 The American Recovery and Reinvestment Act (ARRA) (2009)
        3. 3.3 The Consolidated Omnibus Budget Reconciliation Act (COBRA) (1986)
        4. 3.4 The Older Workers Benefit Protection Act (OWBPA) (1990)
      5. 4. When You Have 50 to 100 Employees
        1. 4.1 Executive Order 11246—Affirmative Action (1965)
        2. 4.2 The Family and Medical Leave Act (FMLA) (1993)
        3. 4.3 The Mental Health Parity Act (MHPA) (1996)
        4. 4.4 The Mental Health Parity and Addiction Equity Act (MHPAEA) (2008)
        5. 4.5 The National Defense Authorization Act (2008)
        6. 4.6 The Patient Protection and Affordable Care Act (PPACA) (2010)
      6. 5. When You Have 100 or More Employees
        1. 5.1 The Worker Adjustment and Retraining Notification Act (WARN) (1988)
      7. 6. For Federal Government Employees
        1. 6.1 The Civil Service Reform Act (1978)
        2. 6.2 The Congressional Accountability Act (1995)
        3. 6.3 The False Claims Act (1863)
        4. 6.4 The Homeland Security Act (2002)
        5. 6.5 The Privacy Act (1974)
        6. 6.6 The USA Patriot Act (2001)
      8. Employment Visas for Foreign Nationals
        1. E Nonimmigrant Visas
        2. H Visas
        3. L-1 Intra-Company Transferee
        4. O-1 Alien of Extraordinary Ability in Arts, Science, Education, Business, or Athletics
        5. P Visa Categories
        6. EB Employment-Based Visas
      9. Chapter Review
        1. Questions
        2. Is Safety the Most Important Policy?—A Case Study
        3. Answers
        4. Case Study Outcome
        5. Endnotes
    3. Chapter 3 HRCI Core Knowledge
      1. Core Knowledge Requirements
        1. Employee Communications
        2. Ethical and Professional Standards
        3. Reporting Tools for Supporting Both HR and the Greater Organization
        4. Change Management Theory, Methods, and Application
        5. Risk Management Techniques
        6. Qualitative and Quantitative Methods and Tools for Analysis
        7. Human Relations Concepts and Applications
        8. Methods for Assessing Employee Attitudes, Opinions, and Satisfaction
        9. Diversity Concepts and Applications
        10. Employee Records Management
        11. Job Descriptions and Job Analysis
        12. Organizational Documentation Requirements
        13. Third-Party or Vendor Selection, Contract Negotiation, and Management, Including Development of RFPs
        14. Project Management Concepts and Applications
        15. Budgeting, Accounting, and Financial Concepts
        16. Types of Organizational Structures
        17. Environmental Scanning Concepts and Applications
        18. Needs Assessment and Analysis
        19. Adult Learning Processes
        20. Training Techniques
      2. Chapter Review
        1. Questions
        2. Answers
        3. Endnotes
  11. Part II PHR Body of Knowledge Functional Areas
    1. Chapter 4 Business Management
      1. Key Legislation Governing Business Management
      2. Vision, Mission, Values, and Structure of the Organization
        1. Vision
        2. Mission
        3. Values
        4. Business Structures and Functions
      3. Legislative and Regulatory Knowledge and Procedures
        1. Legislation
        2. Monitoring Legislative and Regulatory Issues
        3. Regulatory Knowledge and Procedures
        4. Management Skills
      4. Corporate Governance Procedures and Compliance
        1. Financial Compliance
        2. Human Resource Compliance
        3. Sales and Marketing Compliance
      5. Ethical and Professional Standards
        1. Corporate Ethics
        2. Personal Ethics
        3. SHRM Code of Ethics
        4. Ethics Investigations
      6. Business Elements of an Organization
        1. Products
        2. Competition
        3. Customers
        4. Technology
        5. Demographics
        6. Culture
        7. Processes
        8. Safety and Security
        9. Other Functions and Departments
      7. Existing HRIS, Reporting Tools, and Other Systems for Effective Data Reporting and Analysis
      8. Change Management Theory, Methods, and Applications
        1. Lewin’s Change Management Model
        2. McKinsey 7-S Model
        3. Kotter’s Theory
      9. Risk Management
        1. Hazard (Risk) Identification and Communication
        2. Risk Management Techniques
        3. Occupational Injury and Illness Prevention Programs
        4. Safety Audit and Communication Plans
        5. Return-to-Work Policies
        6. Plans to Protect Employees and Minimize Organization Liability
        7. Social Media, Internet, and E-mail Use Policies
      10. Investigating Complaints
      11. Employee Communications
        1. Communication Skills and Strategies
        2. Human Relation Concepts and Applications
        3. Job Analysis
        4. Review of Job Descriptions
        5. Communication to Employees
      12. HR Technology Activities
        1. Employee Records Management
        2. HR Information Systems
        3. Employee Self-Service
        4. E-learning
        5. Applicant Tracking Systems
        6. Techniques for Forecasting, Planning, and Predicting Impact of HR Activities
        7. Diversity Concepts and Applications
        8. Ethical and Professional Standards
      13. Privacy Issues
        1. Internal Privacy Issues
        2. External Privacy Issues
        3. Protection of Data
        4. Password Protections, Monitoring Software, and Biometrics
        5. Identity Theft
        6. Workplace Monitoring
        7. Methods for Assessing Employee Attitudes, Opinions, and Satisfaction
      14. Use of Third Parties or Vendors
        1. Developing Requests for Proposals
        2. Contract Negotiation
        3. Contract Management
        4. Qualitative and Quantitative Methods and Tools for Analysis
        5. Dealing with Situations that Are Uncertain, Unclear, or Chaotic
        6. Seven Steps to Successfully Dealing with Chaos and Uncertainty
      15. Chapter Review
        1. Questions
        2. Answers
        3. Endnotes
    2. Chapter 5 Talent Planning and Acquisition
      1. Key Legislation Governing Talent Planning and Acquisition
      2. Equal Employment Opportunity and Affirmative Action
        1. Equal Employment Opportunity Commission
        2. EEOC Complaint Investigation Procedures
        3. EEOC Guidelines
      3. Federal Contracting and Affirmative Action Requirements
        1. Goods and Services Contractors
        2. Compliance Evaluations by OFCCP
        3. Affirmative Action Reporting Requirements
        4. Placement-Rate Goals and Good Faith Efforts
        5. Office of Federal Contract Compliance Programs
        6. Outreach and Recruiting Requirements for Affirmative Action
        7. Recordkeeping Requirements
      4. Gender Discrimination and Harassment in the Workplace
        1. Gender-Neutral Job Advertisements
        2. Types of Harassment
        3. Employer Prevention Obligations
      5. Nepotism
      6. Fair Labor Standards Act
        1. Independent Contractors
      7. Organizational Staffing Requirements
        1. Forecasting Staffing Needs
        2. Corporate Restructuring
      8. Sourcing Methods and Techniques
        1. Current Market for Talent
        2. Internal and External Recruitment Sources
        3. State Employment Services
      9. Flexible Staffing
        1. Temporary Employees
        2. Job Sharing
        3. Part-Time vs. Full-Time
        4. Project Hires/Contract Labor
        5. Phased Retirement
        6. Retiree Annuitants
        7. Payrolling
        8. Employee Leasing and Professional Employer Organizations (PEOs)
        9. Outsourcing and Managed Service Providers
        10. Temp-to-Lease Programs
        11. Rehires and Transfers
      10. Applicant Tracking
        1. Résumés vs. Job Applications
        2. Invitations to Self-Identify as Part of the Application Process
      11. Selection
        1. Selection Systems
        2. Criteria for Selection
        3. Employment Testing
        4. Interviewing Candidates
        5. Documentation of Selection Decisions
        6. The Selection Approval Process
        7. Employment Policies, Practices, and Procedures
        8. The Impact of Total Rewards on Recruitment and Retention
        9. Negotiation Skills and Techniques
        10. Employment Offers
        11. Employment Reference Checks, Background Checks, and Credit Reports
        12. New Employee Orientation
      12. Human Resources Analysis and Metrics
        1. Organizational Assessment
        2. Individual Assessment
        3. Workforce Analysis Techniques
        4. Measurements and Metrics of Staffing
      13. Chapter Review
        1. Questions
        2. Answers
        3. Endnotes
    3. Chapter 6 Learning and Development
      1. Federal Laws That Apply to This Body of Knowledge
      2. Training and Development
        1. Training Needs Assessment and Analysis
        2. Content Chunking
        3. Process Flow Mapping
        4. Establishing Training Objectives
      3. Instructional and Delivery Methods
        1. Adult Learning Processes and Principles
        2. Teacher-Centered Approaches
        3. Learner-Centered Approaches
      4. HR’s Role in Organizational Development
        1. Learning Organization
        2. Change Process Theory
      5. Talent Management
        1. Employee Development Programs
        2. Skills Training
        3. Instructor Evaluation
        4. Training Platforms
        5. Training Program Evaluation
        6. Teams
        7. Career Development
        8. Coaching and Mentoring
        9. Employee Retention
        10. Challenges in Talent Management
      6. Performance Management
        1. Performance Standards
        2. Performance Appraisal Methods
        3. Shortcomings of Performance Appraisals
      7. Chapter Review
        1. Questions
        2. Answers
        3. Endnotes
    4. Chapter 7 Total Rewards
      1. A Total Rewards Philosophy and Strategy
        1. Total Rewards and the Budget
      2. Federal Laws That Impact Compensation
      3. Federal Agency Nondiscrimination Enforcement
        1. United States Department of Labor
        2. Equal Employment Opportunity Commission
        3. Office of Federal Contract Compliance Programs
      4. Job Evaluation
        1. Job Evaluation Methods
        2. Pay Surveys
      5. Pay Structure
        1. Pay Grades
        2. Pay Ranges
      6. Compa-ratios
      7. Base Pay Systems
        1. Single or Flat-Rate System
        2. Time-Based Step Rate System
        3. Performance-Based Merit Pay System
        4. Productivity-Based System
        5. Person-Based System
      8. Variations in Pay
        1. Red Circle Rates
        2. Green Circle Rates
        3. Cost-of-Living Adjustments
      9. Types of Pay Increases
        1. General Pay Increases
        2. Seniority Pay Increases
        3. Lump-Sum Increases
        4. Market-Based Increases
      10. Pay Differentials
        1. Premium Pay
        2. Hazard Pay
        3. Travel Pay
        4. Labor Cost Differentials
        5. Geographic-Based Differential Pay
        6. Location-Based Differentials
        7. Time-Based Differential Pay
        8. Overtime Pay
      11. Payroll
        1. Payroll Administration
        2. Payroll Systems
        3. Payroll Issue Resolution
      12. Objectives of Benefits
      13. Federal Legislation Impacting Benefits
      14. Tax and Accounting Organizations with Benefits Oversight
        1. U.S. Internal Revenue Service
        2. Pension Benefit Guaranty Corporation
        3. Financial Accounting Standards Board
      15. Government-Mandated Benefits
        1. Social Security
        2. Medicare
        3. Unemployment Insurance
        4. Workers’ Compensation
      16. Healthcare Benefits
        1. Fee-for-Service Plans
        2. Managed-Care Plans
        3. Prescription Drug Plans
        4. Dental Plans
        5. Vision Care Plans
      17. Healthcare Funding
        1. Fully Funded Plans
        2. Self-Funded Plans
        3. Health Insurance Purchasing Cooperatives (HIPCs)
      18. Healthcare Costs
        1. High-Deductible Health Plans
        2. Section 125 Cafeteria (Flexible Benefit) Plans
        3. Full Cafeteria Plans
      19. Common Benefits Provided to Employees
        1. Disability Benefits
        2. Life Insurance
        3. Long-Term Care Insurance
        4. Employee Assistance Programs
        5. Retirement Plans
        6. Supplemental Unemployment Benefits
        7. Paid Time Off
        8. Paid Leaves
      20. Noncash Rewards
        1. Tuition Reimbursement
        2. Paid Volunteer Time
        3. Workplace Amenities
        4. Employee Recognition Programs
      21. Other Benefits Provided to Employees
        1. Childcare Services
        2. Elder Care
        3. Commuter Assistance
        4. Prepaid Legal Insurance
      22. Benefits: Taxable and Nontaxable
      23. Communicating Total Rewards Programs
        1. Legally Required Communications
        2. Other Required Communications
        3. Communicating Through Employee Self-Service Technologies
      24. Chapter Review
        1. Questions
        2. Answers
        3. Endnotes
    5. Chapter 8 Employee and Labor Relations
      1. Federal Laws That Apply to This Body of Knowledge
      2. Common Law and the Napoleonic Code
        1. Napoleonic Code
        2. Common Law
      3. Labor Laws Currently
      4. Employment Types
        1. Employment at Will
        2. Written Employment Agreements and Oral Contracts
        3. Collective Bargaining Agreements
      5. Right-to-Work States
        1. Limitations to Agency Shop
      6. Exceptions to Employment at Will
        1. Public Policy
        2. Implied Contract
        3. Covenant of Good Faith and Fair Dealing
        4. Invasion of Privacy
      7. Common Law Tort Claims
        1. Defamation (Slander/Libel)
        2. Fraudulent Misrepresentation
      8. Other Factors Involved in the Employment Relationship
        1. Employer Expectation of Employee Loyalty
        2. Unfair Competition and Noncompete Clauses
        3. Concept of Inevitable Disclosure
      9. Workplace Policies and Procedures
        1. Developing and Communicating Policies
        2. Documentation Techniques and Guidelines
        3. Performance Management
        4. Terminations
      10. Employee Relations Programs and Organizational Culture
        1. Recognition
        2. Nonmonetary Rewards
        3. Special Events
        4. Diversity and Inclusion Programs
        5. Corporate Responsibility
        6. Self-Directed Work Teams
        7. Employee-Management Committees
        8. Labor Leadership Concepts and Applications
      11. Employee Complaints and Grievances
        1. Using Employee Input to Prevent Complaints
        2. Conflict Resolution
        3. Complaint/Grievance Handling
        4. Conducting Unbiased Investigations
        5. Internal vs. External Complaints
        6. Mediation and Arbitration (Alternative Dispute Resolution)
        7. Using External Experts
        8. HR’s Role in the Litigation Process
      12. Collective Bargaining
        1. Governance of the Union-Employer Relationship
        2. Contract Negotiation
        3. Establishing Contract Costs
        4. Administering Union Contracts (MOU or CBA)
        5. Unfair Labor Practices
        6. Strikes, Picketing, and Boycotts
      13. Employment Legal Issues
        1. Negligent Hiring
        2. Negligent Retention
        3. Defamation
        4. Measuring Disparate Impact During Reduction in Force
      14. Evaluating Program Effectiveness
        1. Hiring Effectiveness
        2. Training Effectiveness
        3. Turnover Rates
        4. Employee Surveys
        5. Exit Effectiveness
      15. Chapter Review
        1. Questions
        2. Answers
        3. Endnotes
  12. Part III SPHR Body of Knowledge Functional Areas
    1. Chapter 9 Leadership and Strategy
      1. Leadership and Strategy Responsibilities
        1. Develop and Execute HR Plans That Are Aligned to the Organization’s Strategic Plan
        2. Evaluate the Applicability of Federal Laws and Regulations to Organizational Strategy
        3. Analyze and Assess Organizational Practices That Impact Operations and People Management to Decide on the Best Available Risk Management Strategy
        4. Interpret and Use Business Metrics to Assess and Drive Achievement of Strategic Goals and Objectives
        5. Design and Evaluate HR Data Indicators to Inform Strategic Actions Within the Organization
        6. Evaluate Credibility and Relevance of External Information to Make Decisions and Recommendations
        7. Contribute to the Development of the Organizational Strategy and Planning
        8. Develop and Manage Workplace Practices That Are Aligned with the Organization’s Statements of Vision, Values, and Ethics to Shape and Reinforce Organizational Culture
        9. Design and Manage Effective Change Strategies to Align Organizational Performance with the Organization’s Strategic Goals
        10. Establish and Manage Effective Relationships with Key Stakeholders to Influence Organizational Behavior and Outcomes
      2. Leadership and Strategy Knowledge Requirements
        1. Vision, Mission, and Values of an Organization and Applicable Legal and Regulatory Requirements
        2. Strategic Planning Process
        3. Management Functions, Including Planning, Organizing, Directing, and Controlling
        4. Corporate Procedures and Compliance
        5. Business Elements of an Organization
        6. Third-Party or Vendor Selection, Contract Negotiation, and Management, Including Development of Requests for Proposals
        7. Project Management
        8. Technology to Support HR Activities
        9. Budgeting, Accounting, and Financial Concepts
        10. Techniques and Methods for Organizational Design
        11. Methods of Gathering Data for Strategic Planning Purposes
        12. Qualitative and Quantitative Methods and Tools Used for Analysis, Interpretation, and Decision-Making Purposes
        13. Change Management Processes and Techniques
        14. Techniques for Forecasting, Planning, and Predicting the Impact of HR Activities and Programs Across Functional Areas
        15. Risk Management
        16. How to Deal with Situations That Are Uncertain, Unclear, or Chaotic
      3. Chapter Review
        1. Questions
        2. Answers
        3. Endnotes
    2. Chapter 10 Talent Planning and Acquisition
      1. Workforce Planning
        1. Forecasting
        2. Succession Planning
      2. Selection Strategies
        1. Branding and Marketing the Organization
        2. Emotional Intelligence in Interviewing
        3. Executive Recruiting Alternatives
        4. Negotiation Skills and Techniques
      3. Employee Engagement Strategies
        1. Managing Culture During Organizational Changes
        2. The Impact of Total Rewards on Recruitment and Retention
        3. Diversity Management
      4. Staffing Effectiveness Assessment and Metrics
        1. Adverse Impact
        2. Analysis of Labor Market Data
      5. Organizational Exit
        1. Involuntary Separations
        2. Voluntary Separations
        3. Exit Interviews
      6. International Workforce Management
        1. International Workforce Planning
        2. Types of International Workers
        3. Organizational and Staffing Approaches to International Business
        4. Types of International Assignments
      7. Chapter Review
        1. Questions
        2. Answers
        3. Endnotes
    3. Chapter 11 Learning and Development
      1. Federal Laws That Apply to This Body of Knowledge
      2. Training Program Design and Development
        1. Training Program Design
        2. Training Program Development
        3. Training Program Implementation
        4. Training Evaluation Methods
      3. Coaching and Mentoring
        1. Coaching
        2. Mentoring
        3. Succession Planning
      4. Impacts on Communication
        1. Cultural Sensitivity
        2. Body Language
        3. Presentation Success
      5. Communication Skills and Strategies
        1. Communication Cycle
        2. Presentation
        3. Collaboration
        4. Sensitivity
      6. Employee Retention Strategies
        1. Retention Metrics
        2. Retention Strategies
      7. Creativity and Innovation
      8. Chapter Review
        1. Questions
        2. Answers
        3. Endnotes
    4. Chapter 12 Total Rewards
      1. Strategic Objectives of Total Rewards
        1. Employee Motivation Concepts and Application
        2. External Factors Affecting Total Rewards
        3. Benefits Needs Assessment
      2. Incentive Pay
        1. Requirements
        2. Plan Criteria
        3. Required Internal Processes
        4. Types of Incentive Programs
      3. Fiduciary Responsibilities
      4. Communicating Total Rewards Programs
        1. Measurements and Analysis
      5. Compensation and Benefits—International Employees
        1. Assignment Compensation Terms
        2. International Benefits Variations
        3. Nonsalary International Benefits
      6. Chapter Review
        1. Questions
        2. Answers
        3. Endnotes
    5. Chapter 13 Employee Relations and Engagement
      1. Employee Relations and Engagement Strategies
        1. Communicating Values and Expectations
        2. Developing Employee Relations and Engagement Programs
        3. Methods for Assessing and Monitoring Employee Programs
      2. Risk Management Program Strategy
        1. Risk Management Program Evaluation
      3. Developing and Implementing Strategies to Maintain a Union-Free Environment
        1. NLRB Procedures for Recognizing a Union
        2. Employer Reactions to Union-Organizing Efforts
        3. Decertification or Deauthorization of a Union
        4. Common Employee Relations Strategies
        5. Identifying and Addressing Union Interests in Your Workplace
        6. Strategies for Maintaining a Union-Free Environment
      4. Chapter Review
        1. Questions
        2. Answers
        3. Endnotes
  13. Part IV Appendixes
    1. Appendix A List of Common HR Acronyms
    2. Appendix B Federal Case Laws
      1. Case Applications by Chapter
        1. Chapter 4: Business Management—PHR
        2. Chapter 5: Talent Planning and Acquisition—PHR
        3. Chapter 6: Learning and Development—PHR
        4. Chapter 7: Total Rewards—PHR
        5. Chapter 8: Employee and Labor Relations—PHR
        6. Chapter 9: Leadership and Strategy—SPHR
        7. Chapter 10: Talent Planning and Acquisition—SPHR
        8. Chapter 11: Learning and Development—SPHR
        9. Chapter 12: Total Rewards—SPHR
        10. Chapter 13: Employee Relations and Engagement—SPHR
    3. Appendix C  For Additional Study
    4. Appendix D  About the Online Content
      1. System Requirements
      2. Your Total Seminars Training Hub Account
        1. Privacy Notice
      3. Single User License Terms and Conditions
      4. TotalTester Online
      5. New Question Types
      6. Technical Support
  14. Glossary
  15. Index
18.223.124.244