INDEX
Please note that index links point to page beginnings from the print edition. Locations are approximate in e-readers, and you may need to page down one or more times after clicking a link to get to the indexed material.
Numbers
16-point program, 187–188
80 percent rule
adverse impact calculations, 441
beyond, 382
defined, 571
measuring adverse impact for reduction in force, 381–382
360-degree appraisals, 231, 275
A
AAPs (affirmative action plans), 188, 190
ACA. See Patient Protection and Affordable Care Act (PPACA) of 2010
acceptance, of union-organizing efforts, 528
accounting
core knowledge requirements, 89
leadership and strategy knowledge, SPHR, 416–418
organizations affecting employee benefits, 312–316
planning for financial security, 132–133
terms used in, 417
accounts payable, 417
accounts receivable, 417
acronyms, list of common HR, 545–549
action plan
in career development, 267
for change strategy, 412
for financial risk, 133
for handling substance abuse incident, 133
managing risk of workplace violence, 132
ad hoc, assigning international compensation, 505
ADA (Americans with Disabilities Act) of 1990
ADA Amendments Act of 2008, 46–47, 107
overview of, 46–49
ADDIE (Analysis, Design, Development, Implementation, Evaluation) model
defined, 571
needs assessment and analysis, 247–248
training and development via, 246–247
ADEA. See Age Discrimination in Employment Act (ADEA) of 1967
administration, payroll, 309–310
administrative closure, EEOC investigation findings, 182
administrative exemption, 202, 571
administrative services-only (ASO) plan, 319, 571
adult learning processes
core knowledge requirements, 91–92
defined, 571
learning curves, 250–252
learning levels, 252–253
learning styles, 250
motivation concepts, 253–256
overview of, 249–250
adverse impact (or disparate impact)
defined, 571
illegal employment discrimination as, 53
measurements and analysis of, 501
measuring during reduction in force, 381–382
overview of, 441
statistical analysis beyond, 382
Uniform Guidelines on Employee Selection Procedures, 184–185
adverse treatment
defined, 571
illegal employment discrimination as, 53
advertisements
gender-neutral job, 198
sourcing external recruits, 211–212
affirm relationship, conflict resolution, 370
affirmative action
Civil Rights Act of 1964 and, 179
defined, 571
diversity and inclusion programs, 365–366
EEOC and, 179–180
EEOC complaint investigation procedures, 180–182
EEOC guidelines, 182–186
equal employment opportunity and, 178–179
as Executive Order 11246 in 1965, 55
federal contracting and, 186–188
OFCCP and, 194–197
OFCCP compliance evaluations, 189–190
outreach and recruiting requirements, 196
placement-rate goals and good faith efforts, 191–194
reporting requirements, 190–191
self-identifying in job applications, 218, 221–222
affirmative action plans (AAPs), 188, 190
Affordable Care Act (ACA). See Patient Protection and Affordable Care Act (PPACA) of 2010
Age Discrimination in Employment Act (ADEA) of 1967
overview of, 54
OWBPA amendment to, 445–446
retention of payroll records, 310
agency shop, 349
aggregate stop-loss coverage, healthcare plan, 319, 571
aging
analysis of survey data, 298
making outdated data current, 571
agreement length, written employment contracts, 346
Alien of Extraordinary Ability in Arts, Science, Education, Business, or Athletics, O-1 visas, 63
ally doctrine boycott, unions, 379
alter ego doctrine boycott, unions, 379
American National Standards Institute (ANSI), 234–236, 402
American Recovery and Reinvestment Act (ARRA) of 2009, 29, 54
Americans with Disabilities Act (ADA) of 1990
ADA Amendments Act of 2008, 46–47, 107
overview of, 46–49
ANSI (American National Standards Institute), 234–236, 402
antidiscrimination policy, complaint/grievance handling, 370–371
antiharrassment policy, complaint/grievance handling, 370–371
aPHR (Associate Professional in Human Resources), HRCI, 5, 571
apology, in conflict resolution, 370
applicant tracking
defined, 571
invitations to self-identify, 221–222
overview of, 218
résumés vs. job applications, 218–221
applicant tracking, and hiring system
core knowledge requirements, 81
employment selection. See selection, employee
HR technology activities, 152
apprenticeship programs, skills training, 261
approval process, employee selection, 227
area standards picketing, 378
ARRA (American Recovery and Reinvestment Act) of 2009, 29, 54
ASO (administrative services-only) plan, 319, 571
Assessment, ADDIE model of training, 247
assignments, international, 448–449
Associate Professional in Human Resources (aPHR), HRCI, 5, 571
attention, impact on communication, 470
audiovisual aids, presentations, 472
auditory learners, 250
audits
data protection with, 155–156
risk management needs analysis or, 135–137
safety, 125–127
automatic step rate pay system, 302, 572
average
defined, 572
B
back pay
age discrimination in workplace and, 54
compliance with WARN act and, 207
defined, 572
EEOC enforcement guidelines for, 182
EEOC penalties for violations, 180
illegal discrimination penalties, 50
OFFCP notice of violation for, 189, 292
recovery of, 29
background checks
defined, 572
job offer contingent on passing, 229
workplace policies and procedures, 359
balance sheet
defined, 572
headquarters-based, 505
home-country-based, 505
balanced scorecard, 572
bannering, as type of picketing, 378
bargaining unit, NLRB procedures for recognizing a union, 527–528
base pay systems
defined, 572
types of, 302–303
BAT (Bureau of Apprenticeship and Training), 261
Beckhard, Richard, 257
behavior, Kirkpatrick’s four-tier model of training evaluation, 466–467
behavioral interview, job applicant, 226
behaviorally anchored rating scales (BARS), job performance, 276, 572
bell curve distribution
defined, 572
performance appraisal, 275–276
benchmark jobs, classifying, 293
benefits
federal legislation on, 311–312
fiduciary responsibility for, 498
international employee, 503–507
international nonsalary, 506–507
international, variations in, 506
mandated by law, 313–316
needs assessment or analysis, 489–491, 572
objectives of, 311
preventing unionization in workplace, 530
tax and accounting organizations with oversight on, 312–316
taxable and nontaxable, 331–332
termination in organizational exit, 442
total rewards proposition, 330–331
written employment contracts, 347
benefits, types of
childcare services, 329
commuter assistance, 330
disability, 324–325
elder care, 329–330
employee assistance programs (EAPs), 325
healthcare. See healthcare benefits
life insurance, 325
long-term care (LTC) insurance, 325
noncash rewards, 328–329
paid leaves, 326–328
paid time off (PTO), 326
prepaid legal insurance, 330
retirement plans, 326
supplemental unemployment benefits, 326
bereavement leave
defined, 572
as paid time off, 327
beta testing training program, 465
bias error, performance appraisals, 278
Bienati, Larry, 259–260
bill, legislative, 572
biometrics, authorizing personnel, 157
blackboards, as presentation aids, 473
blocking charges, NLRB union procedures, 527
blogs, in learner-centered approach, 256
Bloom’s taxonomy, adult learning, 252
BLS (Bureau of Labor Statistics), DoL, 208, 297, 410
body language, in communication, 470
Body of Knowledge (BoK)
business management, 103–104
defined, 581
employee and labor relations, 342
employee relations and engagement, SPHR, 515–516
leadership and strategy. See leadership and strategy, SPHR knowledge
learning and development, PHR, 245–246
learning and development, SPHR, 459–460
overview of, 4–5
significance of, 11
talent planning and acquisition, PHR, 175–176
talent planning and acquisition, SPHR, 429–430
test development process, 11–12
total rewards, PHR, 287
total rewards, SPHR, 485
bonds, accounting term, 417
book value, accounting term, 417
brainstorming process
qualitative/quantitative analysis, 161
workforce analysis, 232
branding
defined, 572
as key recruiting strategy, 434–435
breathing, and communication, 470
bribes, corporate ethics and, 113
broadbanding
combining pay grades in, 301
defined, 572
budget
aligning total rewards decisions to, 289
core knowledge requirements, 89
leadership and strategy knowledge, SPHR, 416–418
leadership and strategy responsibilities, SPHR, 399–401
managing risk of employee theft, 132–133
Bureau of Apprenticeship and Training (BAT), 261
Bureau of Labor Statistics (BLS), DoL, 208, 297, 410
burial benefits, workers’ compensation, 316
business
acumen, 572
competence, 89
concepts, 572
elements of organizations, 115–117
expansion/reduction, 405
plans, 401–402
business continuity
defined, 572
risk management, 129–130
business management, PHR
business elements of organization, 115–117
change management, 118–119
corporate governance, 112
data reporting and analysis, 117–118
documentation, 137–139
employee communications, 141–149
ethical and professional standards, 113–115
federal case laws, 551
HR technology, 150–154
investigating complaints, 139–140
knowledge of, 103–104
laws and regulations, 104, 107–109
leadership and strategy knowledge, SPHR, 414
management skills, 110–111
mission, 105
needs analysis, 135–137
occupational injury and illness prevention, 121–125
organizational structures, 105–107
overview of, 103
plans to protect employees/minimize organizational liability, 129–134
practice Q&A, 166–172
privacy issues, 154–158
in qualitative/quantitative analysis, 160–162
regulatory knowledge and procedures, 109–110
responsibilities, 103
return-to-work policies, 126–128
risk management, 121
safety audit and communication plans, 125–126
social media/Internet/e-mail use policies, 134–135
summary, 165
third parties or vendors, 158–160
uncertainty and chaos, 162–165
values, 105
vision, 104–105
business objectives, D&I program, 521
bylaws, accounting term, 417
C
cafeteria plans
full, 323–324
international compensation, 506
premium-only and flexible benefits, 321–323
card checks, union-organizing efforts, 532
career development
coaching and mentoring for, 269–271
defined, 573
managing, 266–267
overview of, 265
performance appraisals for, 275–277
personal branding and, 267–268
processes, 266
programs, 268–269
talent management, 265–269
career management
career development through, 266
defined, 573
career path employee relations program, 522–523
case laws, federal
business management, PHR, 551
employee and labor relations, PHR, 344, 554–560
employee relations and engagement, SPHR, 554–560
gender-related, 198
limitations to agency shop, 349
talent planning and acquisition, PHR, 177–178, 552–553
talent planning and acquisition, SPHR, 552–553
total rewards, PHR, 553
total rewards, SPHR, 553
case studies
defined, 573
learner-centered approach, 256
category rating, performance appraisals, 275
CBA (collective bargaining agreement), 208, 376, 573
CBA (cost-benefit analysis), 487, 575
central error, performance appraisals, 278
central tendency, pay survey data, 299
centralized organizational structure, 106
certificate programs, 3–4
certification of a union, 573
chain of commands, business management, 106
change agent, HR’s role as masterful, 257
change management
change process theory, 259–260
change programs, 573
change strategy, 411–412
core knowledge requirements, 82
defined, 573
during divestitures, 206
Kotter’s theory of, 119
leadership and strategy knowledge, SPHR, 422
Lewin’s Change Management Model, 118
McKinsey 7-S model of, 119
in mergers and acquisitions, 205
in organizational change, 438–439
uncertainty and chaos, 162–165
chaos, dealing with, 162–165
checklist, performance appraisal, 275
childcare services
benefit options, 329
child support payments, 36–37
defined, 573
Civil Rights Act of 1866, first civil law in country, 178
Civil Rights Act of 1964
EEOC, 179
employer prevention obligations, 200
employment issues, 178–179
overview of, 49–50
regulatory knowledge and procedures, 109
sexual harassment protection, 198
Civil Rights Act of 1991, 50–51
Civil Service Reform Act of 1978, 59
civil service rules, employment-at-will, 346
classroom, as training platform, 263
Clayton Act of 1914, 22
co-payment, prescription drug plans, 318
coach-led training programs, 464
coaching
career management and, 269–270
employee relations programs for, 523–524
learning and development via, 468
motivating performance through, 361
performance appraisals providing, 275–277
COBRA (Consolidated Omnibus Budget Reconciliation Act) of 1986, 54–55, 444
code of conduct
defined, 573
investigating complaints, 139
personal ethics, 114
workplace policy for, 134, 411
code of ethics
defined, 573
Society for Human Resource Management, 114–115, 154
cognitive learning, 252–253, 573
COLAs (cost-of-living adjustments), 395–396, 575
collaboration, and communication, 474–475
collective bargaining
defined, 573
governance of union-employer relationship, 375
international compensation/benefits and, 504
overview of, 374
collective bargaining agreement (CBA), 208, 376, 573
combination step-rate and performance, 573
commission
plus salary plans as incentive, 498
straight commission plans for sales jobs, 498
common law
medieval English law influencing, 345
tort claims, 351
common situs picketing, 378
communications
assessing employee programs for organizational, 525
body language and, 470–471
business management and employee, 141–143
collaboration and, 474–475
communication cycle, 473
creating D&I program, 522
cultural sensitivity in, 470, 476–477
employee requirements, 79–80
employee self-service technologies for, 332
hazard (risk) identification and, 120
improving employee retention, 478
incentive programs requiring good, 492
keys to healthy organizational, 148–149
maintaining union-free environment via, 532
in multicultural workplaces, 470–473
oral, 474
presentation aids, 472–473
presentation success, 471–472
required compensation, 331–332
role of HR management in litigation, 373
safety audits and plans for, 125–127
scanning group during, 472
sensitivity during, 475–476
skills and strategies, 143–144, 473–477, 573
total rewards program, 499–501
using gestures in, 472
written, 473–474
commuter assistance
benefit options, 330
defined, 574
compa-ratios
computing, 301–303
defined, 574
comparative performance appraisal, 275–276
compensation
aligning total rewards decisions with, 487
analysis of labor market data, 442
federal laws impacting, 289
improving employee retention with, 271, 478
international employee, 503–507
international terms for assignment, 504–506
pay differentials as additional, 307–309
survey, 297–298
talent acquisition and retention via, 435
total rewards as. See total rewards, PHR; total rewards, SPHR
written employment contracts, 347
compensatory damages
defined, 574
EEOC penalties for violations, 50, 180, 182
competencies, 574
competency-based system, 304, 574
competition
affecting total rewards, 489
as business element of organizations, 115–116
complaints and grievances
assessing employee programs, 525
conflict resolution, 369–370
defined, 576
handling, 370–371
internal vs. external complaints, 372–373
investigation procedures, 139–140, 180–182
mediation and arbitration, 373
overview of, 369
preventing complaints using employee input, 369
preventing unionization via employer complaint, 530
role of HR in litigation process, 374
unbiased investigations, 371–372
using external experts, 373–374
using surveillance as investigative tool, 372
compliance evaluation, OFCCP, 189, 574
computer-based testing (CBT), 12–13, 574
computer employee exemption, 203, 574
confidentiality, of success plans, 469
conflict resolution, employee complaints/grievances, 369–370
conflicts of interest, corporate ethics and, 113
Congress, how bills become law, 108–109
Congressional Accountability Act of 1995, 60
Consolidated Omnibus Budget Reconciliation Act (COBRA) of 1986, 54–55, 444
constitutional protections, for employment-at-will, 346
construction contractors, and affirmative action, 187–188
Consumer Credit Protection Act of 1968, 22
consumer picketing, 378
consumer price index, 574
content chunking, training and development, 248
contract negotiation
administering union contracts, 376
boycotts, 378–379
business management and, 159–160
core knowledge requirements, 87–88
defined, 574
establishing contract costs, 375–376
leadership and strategy knowledge, SPHR, 414
lockouts, 379
picketing, 378
process of, 375
strikes, 377–378
unfair labor practice, 376–377
contractor payrolling, 216
contracts
covenant of good faith and fair dealing, 350
employment at will in absence of, 346
exceptions to employment at will with implied, 349–350
management, 160
oral employment, 347
union. See union contracts
written employment, 346–347
contrast error, performance appraisals, 278
control chart, 574
controlling
business management and, 111
defined, 574
cooperative learning, 256, 574
Copeland “Anti-Kickback” Act of 1934, 22
copyright, 574
Copyright Act of 1976, 22
Copyright Term Extension Act of 1998, 22
core competency, 574
core knowledge, HRCI
adult learning processes, 91–92
budgeting, accounting, and financial concepts, 89
change management, 82
diversity concepts/applications, 84–85
employee attitudes, opinions, and satisfaction, 84
employee communications, 79–80
employee records management, 85–86
environmental scanning concepts/applications, 90
ethical and professional standards, 80–81
human relations concepts/applications, 83–84
job descriptions/job analysis, 86–87
management, 87–88
needs assessment and analysis, 90–91
organizational documentation, 87
organizational structure types, 89–90
overview of, 79
practice Q&A, 92–100
project management, 88
qualitative and quantitative analysis, 83
reporting tools, 81
request for proposals (RFPs), 87–88
requirements, 79
review, 92
risk management, 82
third-party or vendor selection, 87–88
training techniques, 92
corporate ethics, 113–114
corporate governance, 112, 575
corporate management compliance evaluation, 190
corporate procedures and compliance, 413–414
corporate responsibility (CR), 366, 575
corporate restructuring, 205–207
corporate social responsibility (CSR), 413–414
corrective action, employee relations programs, 523–524
cost accounting, 417
cost-benefit analysis (CBA), 487, 575
cost management, 418
cost-of-living adjustments (COLAs), 395–396, 575
cost of living, and total rewards, 489
cost of training, 467
cost per hire
calculating, 441
defined, 575
evaluating HR data indicators, 408
hiring metrics, 234–235
covenant of good faith and fair dealing, 350, 412–413
CPM (critical path method), 88, 575
CR (corporate responsibility), 366, 575
creativity
encouraging, 479–480
talent management and, 273
credit, accounting, 417
credit report
defined, 575
job offer contingent on, 229
workplace policies and procedures, 359
criteria, for employee selection, 224–225
criterion-related validity, 185–186, 575
critical incidents, narrative performance appraisals, 276
critical path method (CPM), 88, 575
cross-functional work team, 265, 575
CSR (corporate social responsibility), 413–414
cultural blending, 575
cultural competency, 84–85
cultural sensitivity
in communications, 470, 476–477
international compensation/benefits and, 504
culture
as business element of organization, 116
defined, 575
current asset, accounting, 417
D
D&I. See diversity and inclusion (D&I)
data
analysis of labor market, 442
analysis of survey, 297–299
protection, 155–156
security, 359
for strategic planning, 419–421
tracking employee, 403
date of hire, workforce reduction based on, 207
Davis-Bacon Act of 1931, 23
death benefits, workers’ compensation, 316
deauthorization of a union, 528–529, 575
debit, accounting term, 417
decentralized organizational structure, 106
decertification of a union, 528–529, 575
decreasing returns learning curve, 251–252
defamation
defined, 575
employment legal issues, 380–381
overview of, 351
deliverables, project management, 415
delivery system, managing healthcare costs, 320
Delphi technique
judgment-based forecasting, 153
in qualitative/quantitative analysis, 161
workforce analysis, 232
delta factor, of truly great workplace, 331
demand analysis
defined, 575
in qualitative/quantitative analysis, 161
in workforce analysis, 232
demographics
as business element of organizations, 116
creating D&I program using, 521
diversity management using, 440
labor market data analysis, 442
strategic planning data analysis, 419
demonstration, 575
departmental organizational structures, 106
depreciation of assets, strategic goals and objectives, 407
Design, ADDIE model of training, 247
desk drawer passwords, 130
Development, ADDIE model of training, 247
differential piece rate system, 304, 576
Diffusion of Innovations (Rogers), 82
direct compensation
defined, 576
taxable and nontaxable benefits, 331–332
total rewards as, 288
value of beyond base salary, 330–331
direct line of management, 266–268
directing, in business management, 111, 576
directive interviews, job applicants, 225
disability benefits
benefits provided, 324–325
mandated by law, 314
nonsalary international, 506
disabled persons
Americans with Disabilities Act and, 46
Rehabilitation Act and, 37
self-identifying in job applications, 222
sourcing external recruits from, 211
workers’ compensation benefits and, 315–316
disaster recovery plans
defined, 576
risk management and, 131–132
workplace health and safety policies, 357
disciplinary action
coaching as first step in, 361
workplace policies and procedures, 358–359
discipline, 576
discovery, learner-centered approach, 256
discretionary benefits, international assignments, 506
discussion, learner-centered approach, 256
disparate impact. See adverse impact (or disparate impact)
diversity
concepts/applications in business management, 154
core knowledge requirements, 84–85
groups, for sourcing internal recruits, 210
programs, 576
diversity and inclusion (D&I)
defined, 576
employee relations programs, 365–366, 520–522
management of, 440
tapping riches of global diversity, 366–367
divestiture
corporate restructuring as result of, 206–207
WARN Act compliance for 100 or more employees, 207
divisional organizational structure, 89–90
documentation
business management and, 137–139
core knowledge for organizational, 87
of employment selection decisions, 227
risk management and, 137–139
role of HR management in litigation, 373
techniques and guidelines for, 359–360
Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, 23
double-breasting boycott, unions, 379
Drug-Free Workplace Act of 1988
managing risk of substance abuse, 133
overview of, 51–52
dual-ladder career development programs, 269–270, 576
E
e-mail use policies, managing in workplace, 134–135
E Nonimmigrant visas, 61–62
EAPs (employee assistance programs), 325, 576
earnings per share, accounting term, 418
easel charts, as presentation aids, 473
EB Employment-Based visas, 63–64
economic factors
gathering data for strategic planning, 419
international compensation/benefits and, 504
Economic Growth and Tax Relief Reconciliation Act (EGTRRA) of 2001, 23
economic strikes, contract negotiation breakdown, 377
EEO. See equal employment opportunity (EEO)
EEOA (Equal Employment Opportunity Act) of 1972, 52
EEOC. See Equal Employment Opportunity Commission (EEOC)
elections, recognizing a union, 527–528
Electronic Communications Privacy Act (ECPA) of 1986, 23
emergency response plans
risk management, 129
workplace health and safety policies, 357
emotional intelligence
core knowledge requirements, 83–84
defined, 576
in interviewing, 435–436
employee. See also selection, employee
affinity groups for sourcing internal recruits, 210
communications, 79–80
communications to, 141–143
concept of inevitable disclosure, 352
employer expectation of loyalty from, 352
handbooks, 353–354
international compensation/benefits, 504
preventing complaints using input of, 369
recognition programs. See recognition
records management, 85–86, 150
referrals, 210–211
retention strategies, 477–479
skills database, sourcing internal recruits, 209–210
unfair competition and noncompete clauses, 352
voluntary termination initiated by, 362
employee and labor relations, PHR
assessing attitudes, opinions, and satisfaction, 158
case law applying to, 344, 554–560
documentation techniques and guidelines, 359–360
employee complaints/grievances. See complaints and grievances
employee relations programs, 364–369
employment legal issues, 380–382
employment types, 345–348
evaluating program effectiveness, 383–386
exceptions to employment at will, 349–351
knowledge of, 342
laws applying to, 343–345, 351
other factors in, 351–352
overview of, 341
performance management, 360–362
practice Q&A, 386–393
responsibilities, 341–342
review, 386
right-to-work states, 349
terminations, 362–363
workplace policies and procedures. See workplace policies and procedures
employee assistance programs (EAPs), 325, 576
employee-management committees, 368, 577
Employee Polygraph Protection Act of 1988, 24
employee relations and engagement, SPHR
assessing/monitoring employee programs, 524–525
career path programs, 522–523
communicating values and expectations, 517–520
corrective action and coaching programs, 523–524
developing programs, 520
diversity and inclusion programs, 520–522
employee relations programs, 576
federal case laws, 554–560
knowledge of, 515–516
performance evaluation programs, 523
practice Q&A, 533–540
preventing unionization in workplace, 529
recognition programs, 522
responsibilities, 515
review, 533
risk management program strategy, 525–526
strategies, 516–517
strategies to maintain union-free environment, 526–532
Employee Retirement Income Security Act (ERISA) of 1974
fiduciary responsibilities of plan management, 498
legally required communications to employees, 332
overview of, 24
Pension Benefit Guarantee Corporation created by, 313
employee self-service (ESS)
communicating through, 332
core knowledge requirements, 81
HR technology activities, 151
employee stock ownership plan (ESOP), 494–495, 577
employee stock purchase plans (ESPP), 496, 577
employee surveys
defined, 577
evaluating program effectiveness, 385
preventing unionization in workplace, 530
training evaluation metrics, 467
employers
concept of inevitable disclosure, 352
expectation of employee loyalty, 352
involuntary termination initiated by, 362
prevention obligations, 200
unfair competition and noncompete clauses, 352
unfair labor practices blamed on, 376–377
employment affirmative action, 577
employment at will
defined, 577
exceptions to, 349–350
overview of, 345–346
termination decisions in, 362–363
employment discrimination
Affirmative Action, 55
Age Discrimination in Employment Act, 54
Civil Rights Act, 50–51
Civil Rights Act (Title VII), 49–50
Equal Employment Opportunity Act, 52
Genetic Information Nondiscrimination Act, 52
Lilly Ledbetter Fair Pay Act, 52–53
Older Workers Benefit Protection Act, 55
Pregnancy Discrimination Act, 53
protections for employment-at-will, 346
Uniform Guidelines on Employee Selection Procedures (1976), 53–54
employment factors, strategic planning data, 419
employment offers, 229
employment policies, 227–228
employment practices, 227–228, 404
employment practices liability insurance (EPLI), 199–200
employment reference checks, 229, 442, 577
employment types
under applicable employment laws, 345
employment at will, 345–346
employment-at-will exceptions, 349–350
oral employment contracts, 347
written employment contracts, 346–347
employment visas, for foreign nationals, 61–64
environmental footprints, 577
environmental scanning
assessing training needs, 247
core knowledge requirements, 90
defined, 577
gathering strategic planning data, 419
EPA (Equal Pay Act) of 1963, 24, 107, 487
EPLI (employment practices liability insurance), 199–200
Equal Employment Opportunity Act (EEOA) of 1972, 52
Equal Employment Opportunity Commission (EEOC)
affirmative action reporting requirements, 190–193
background investigations, 359
complaint investigation, 180–182
construct validity, 186
content validity, 185
criterion-related validity, 185–186
enforcement authority of, 179–180
gender-neutral job advertisements, 198
guidelines, 182–183
invitations to self-identify in job application process, 221–222
nondiscrimination enforcement of, 291
ruling on Medicare, 314–315
Uniform Guidelines, 183–186
equal employment opportunity (EEO). See also affirmative action
diversity and inclusion programs, 365–366
outreach and recruiting for affirmative action, 196
regulatory knowledge and procedures, 109–110
Equal Pay Act (EPA) of 1963, 24, 107, 487
equal pay, defined, 577
equitable, total rewards decisions, 487
equity, defined, 577
equity theory, 445
ergonomic evaluations, general safety, 125
ESOP (employee stock ownership plan), 494–495, 577
ESPP (employee stock purchase plans), 496, 577
ESS. See employee self-service (ESS)
essay format, narrative performance appraisals, 276
essential job function, Americans with Disabilities Act, 47
ethical standards
business ethics investigations, 115
business management and, 154
core knowledge requirements, 80–81
corporate ethics, 113–114
leadership and strategy, SPHR, 411
personal ethics, 114
SHRM Code of Ethics, 114–115
ethics investigations, 577
evacuation plan
defined, 577
as general safety practice, 124
evaluation
ADDIE model of training, 247
defined, 577
of program effectiveness, 383–386
of training methods, 264, 466–468
exam experience
exam design, 16–17
new test question formats, 14–15
overview of, 12–14
practice questions, 15
registering for exam, 15–16
excess group-term life insurance, 325
executive coaching, 270, 468, 578
executive incentives, 495, 578
executive jobs
negotiation skills and techniques, 437
range spreads in organizations for, 301
recruiting alternatives, 436–437
succession planning for, 431–433, 469
Executive Order 11246 - Affirmative Action of 1965
for 50 to 100 employees, 55–56
goods and services contractor obligations, 187–188
OFCCP enforcement of, 292
overview of, 179
Executives, L1-A intra-company transferee visas, 63
exempt jobs
defined, 578
range spreads in organizations for, 301
exempt status, under FLSA, 290–291
exit interview
defined, 578
evaluating exit effectiveness, 385–386
seeking feedback from departing employees, 446
expatriates
defined, 578
ethnocentric staffing approach for, 448
international compensation and benefits, 503–507
international worker classification, 447
polycentric staffing approach for, 448
experience, adult learning, 249
external coaching, 578
external complaints, vs. internal, 372–373
external factors, affecting total rewards, 488–489
external information sources, leadership and strategy, 410
extrinsic rewards, 578
eye contact, and communication, 470
F
FAA Modernization and Reform Act of 2012, 24
facial expression, and communication, 470
facilitator evaluation, 468
facilitator-led training programs, 464, 468
FACT (Fair and Accurate Credit Transactions Act) of 2003, 25
factor comparison job evaluation, 296, 578
Factor Evaluation System (FES), point-factor job evaluation, 294
failure, embracing for creativity/innovation, 480
Fair and Accurate Credit Transactions Act (FACT) of 2003, 25
Fair Credit Reporting Act (FCRA) of 1970, 25, 359
Fair Labor Standards Act (FLSA) of 1938
enforcement, 28–29
Equal Pay Act, 24
exempt and nonexempt status, 290–291
exemption categories, 201–203
governing business management, 104
human resource compliance, 111
IPMA-SCP certification and, 9
nondiscrimination enforcement of, 290
overtime computation, 28
overtime pay, 308–309
overview of, 25
Portal-to-Portal Act, 37
provisions and protections, 25–26
recordkeeping, 26–28
retention of payroll records, 310
self-identifying in job applications, 221–222
talent planning and acquisition, PHR, 201–203
False Claims Act of 1863, 60, 111
Family and Medical Leave Act (FMLA) of 1993, 56–57
FAR (Federal Acquisition Regulation), goods and services contractors, 187
FASB (Financial Accounting Standards Board), 313
FCPA (Foreign Corrupt Practices Act) of 1997, 29, 111
FCRA (Fair Credit Reporting Act) of 1970, 25, 359
Federal Acquisition Regulation (FAR), goods and services contractors, 187
federal contracting, and affirmative action requirements, 186–188
federal government employees, laws and regulations, 59–61
Federal Labor Relations Authority (FLRA), Civil Service Reform Act, 59
fee-for-service plans, healthcare, 317, 578
feedback
asking employees for, 149
coaching and negative, 361, 524
performance appraisals as, 275–277
as retention strategy, 478
fiduciary responsibilities
for benefits program, 498
defined, 578
final warning, 578
Financial Accounting Standards Board (FASB), 313
financial compliance, corporate governance, 111
financial concepts
core knowledge requirements, 89
leadership and strategy knowledge, SPHR, 416–418
financial security, managing risk of employee theft, 132–133
financial services, Sarbanes-Oxley Act, 38–39
financial statements, strategic goals and objectives, 407
fishbowl interview, job applicants, 226
flat-rate or single pay system, 302, 578
flexible benefit (Section 125 cafeteria) plans, 321–323, 591
flexible spending account (FSA), 321–323, 578
flexible staffing
employee leasing, 216
job sharing, 213–215
outsourcing and managed service providers (MSPs), 216
part-time vs. full-time, 215
payrolling, 216
phased retirement, 215
professional employer organizations (PEOs), 216
project hires/contract labor, 215
rehires and transfers, 217–218
retiree annuitants, 216
temp-to-lease programs, 217
temporary employees, 213
floating (personal) days, paid time off, 327
flow analysis
defined, 579
in qualitative/quantitative analysis, 160
workforce analysis, 232
FLSA. See Fair Labor Standards Act (FLSA) of 1938
FMLA (Family and Medical Leave Act) of 1993, 56–57
focus groups
assessing employees via, 83–84
improving employee retention, 272
judgment-based forecasting via, 153
managing culture during organizational change, 438–439
preventing unionization in workplace, 530
forecasting
as HR technology activity, 152–153
leadership and strategy knowledge, SPHR, 422–423
staffing needs, 204–205
workforce planning, 431
Foreign Corrupt Practices Act (FCPA) of 1997, 29, 111
Foreign nationals, employment visas for, 61–64
Form I-9, Immigration Reform and Control Act, 29
four-fifths rule, adverse impact, 381
fraudulent misrepresentation, damages as result of, 351
freezing stage, change process theory, 259
frequency distribution, 298, 579
front pay
defined, 579
EEOC penalties for violations, 180
penalties for illegal age discrimination, 54
penalties for illegal discrimination, 50
FSA (flexible spending account), 321–323, 578
FTE (full-time equivalent) calculations, forecasting workforce planning, 431
full cafeteria plans, 323–324
full-time employment
defined, 579
flexible staffing vs. See flexible staffing
forecasting staffing needs, 205–206
full-time equivalent (FTE) calculations, forecasting workforce planning, 431
fully funded plans, 318–319, 579
functional AAP compliance evaluation, OFCCP, 190
functional organizational structure, 89–90
functional work load, forecasting staffing needs, 205–206
functional work team, 265, 579
G
GAAP (generally accepted accounting principles), 313
Gantt chart, 579
gap analysis
benefits needs assessment as, 489–491
defined, 579
in qualitative/quantitative analysis, 162
workforce analysis as, 233
GDP (gross domestic product), 419, 580
gender/sex
applicant tracking data, 218–219
gender discrimination and harassment, 198–200
self-identifying in job application process, 221–222
general duty clause, OSHA
defined, 579
employer responsibility for safe environments, 34
general safety practices, 124
general health practices, risk management, 123–124
general pay increases, 306, 579
General Schedule (GS), job classification, 293
generally accepted accounting principles (GAAP), 313
Genetic Information Nondiscrimination Act (GINA) of 2008, 52
geocentric
defined, 579
international workforce staffing, 448
geographic-based differential pay, 308, 579
Germanic law, and Napoleonic Code, 344
gestures, as presentation skill, 472
GINA (Genetic Information Nondiscrimination Act) of 2008, 52
glass ceiling
audit, 190
defined, 579
overview of, 273
Global Professional in Human Resources (GPHR)
defined, 580
exam design, 16–17
exam experience, 12–15
overview of, 6
goals, leadership for project management, 415
golden parachutes, executive incentive, 495, 580
good faith efforts, affirmative action, 191, 194
goodwill, accounting term, 418
governance, of union-employer relationship, 375
government-mandated benefits, international benefits, 506
government mandates, international compensation/benefits, 504
government-provided benefits, international benefits, 506
GPHR. See Global Professional in Human Resources (GPHR)
grace period, Section 125 cafeteria plans, 322
graphic scale, performance appraisal as, 275
green initiatives, 580
grievances
defined, 580
handling, 370–371
as term in union contracts. See complaints and grievances
gross domestic product (GDP), 419, 580
group incentive program, 493–494, 580
group interviews, job applicants, 226–227
group term life insurance
excess, 325
GS (General Schedule), job classification, 293
guidelines
EEOC, 182–183
regulations vs., 186
Guidelines on Discrimination Because of Sex of 1980, 52
H
H Visas, 62–63
handouts, as presentation aids, 472–473
harassment
confusion in communication and sexual, 141
defined, 580
EEOC Guidelines on Sexual Harassment, 183
Guidelines on Discrimination Because of Sex, 52
insuring against financial loss from sexual, 121
investigating complaint of sexual, 138–139
of other types, 199–200
sexual, 198–199
hard copy vs. online résumé/job applications, 219–220
Hawthorne effect, employee motivation, 463
Hay Plan, point-factor job evaluation, 294
hazard identification and communication, 120
hazard pay, 307
headhunting, 437
headquarters-based balance sheet, international compensation, 505
health and safety policies, workplace, 354, 357–358
Health Information Technology for Economic and Clinical Health Act (HITECH) of 2009, 29
health insurance. See also healthcare funding
COBRA, 54–55
health insurance purchasing cooperatives, 319–320, 580
Patient Protection and Affordable Care Act, 57–58
Health Insurance Portability and Accountability Act (HIPAA) of 1996
ARRA modifying privacy rules of, 54
communicating enrollment and privacy rights, 332
HITECH making many changes to, 29
overview of, 29
health maintenance organization (HMO), 317–318, 580
health reimbursement accounts (HRAs), 320–321, 580
health savings accounts (HSAs), 320–321, 580
healthcare benefits
dental plans, 318
fee-for-service plans, 317
managed-care plans, 317–318
nonsalary international benefits, 506
overview of, 316
prescription drug plans, 318
vision care plans, 318
healthcare costs, managing
high-deductible health plans for, 320–321
overview of, 320
Section 125 cafeteria (flexible benefit) plans, 321–323
healthcare funding
fully funded plans, 318–319
health insurance purchasing cooperatives, 319–320
high-deductible health plans, 320–321
managing healthcare costs, 320
minimum premium plans, 319
Section 125 cafeteria (flexible benefit) plans, 321–323
self-funded plans, 319
Herzberg’s Motivation-Hygiene Theory, 254–255
hierarchy of needs, Maslow, 253–254
high-deductible health plans, 320–321, 580
higher education tuition reimbursement programs, 261
higher-of-home-or-host-country, international compensation, 505
highly compensated exemption, FLSA, 203
HIPCs (health insurance purchasing cooperatives), 319–320, 580
hiring. See also selection, employee
branding and marketing organization, 434–435
emotional intelligence in interviews, 435–436
employee selection strategies, 434
evaluating program effectiveness, 383
executive recruiting alternatives, 436–437
negligent, 380
negotiation skills and techniques, 437
standards for metrics, 234–236
histogram, 581
historically based estimates, judgment-based forecasting via, 153
HMO (health maintenance organization), 317–318, 580
home-country-based balance sheet, international compensation, 505
Homeland Security Act of 2002, 60
honesty, maintaining union-free environment via, 532
host-country nationals (HCN), 447, 581
hostile work environment harassment, 198
hot cargo clauses boycott, unions, 379
How to Manage Change Effectively (Kirkpatrick), 422
How to Measure Human Resources Management (Fitz-enz and Davison), 233
HR Certification Institute (HRCI)
Body of Knowledge (BoK), 4–5, 11
certifications, 4–8
core knowledge. See core knowledge, HRCI
defined, 581
exam design, 16–17
exam experience, 12–14
new test question formats, 14–15
overview of, 11
practice questions in this study guide, 15
registering for exam, 15–16
test development process, 11–12
HRAs (health reimbursement accounts), 320–321, 580
HSAs (health savings accounts), 320–321, 580
human relations concepts/applications, 83–84, 144–149
human resource business professional (HRBP), 581
human resource development (HRD), 581
human resource (HR) acronyms, list of, 545–549
human resource (HR) analysis and metrics
individual assessment, 231
measurement and metrics of staffing, 233–236
organizational assessment, 231
overview of, 230
workforce analysis techniques, 231–233
human resource (HR) business partner, 581
human resource (HR) certifications
benefits of, 10–11
HR Certification Institute, 4–8
HR Certification Institute role, 11–17
International Public Management Association for Human Resources, 9
organizations for, 4
overview of, 3
practice Q&A, 17–19
professional certifications, 3–4
review, 17
Society for Human Resource Management, 8–9
human resource (HR) data indicators, 408–409
human resource (HR) information systems, 150–151
human resource (HR) professional certification, 581
human resource information system (HRIS)
core knowledge requirements, 81
data reporting and analysis, 117–118
defined, 581
leadership and strategy responsibilities, SPHR, 402–403
payroll issue resolution, 311
payroll systems including, 310–311
tracking employee data, 403
human resource management (HRM)
defined, 581
role in litigation process, 373
tracking employee data, 403
Human Resource Management Professional (HRMP), 581
hygiene factors, Herzberg’s Motivation-Hygiene Theory, 254–255
I
identity theft, 157
illegal discrimination, measuring disparate impact, 381–382
Immigration and Customs Enforcement (ICE), 60
Immigration and Nationality Act (INA) of 1952, 29–30
Immigration Reform and Control Act (IRCA) of 1986, 30, 104
impact ratio analysis (IRA), 381
implied contract, exceptions to employment at will, 349–350
Improshare Plan, as gainsharing plan, 494
incentive programs
employee stock ownership plans (ESOP), 494–495
enticing employees to accept relocation, 217–218
executive incentives, 495
group, 493–494
improving employee retention, 271–272
individual, 493
long-term incentives, 495
overview of, 493
performance grants, 497
sales personnel incentive programs, 497–498
stock options, 495–497
incentive stock options (ISOs), 495, 581
income benefits, workers’ compensation, 316
income (revenues) vs. expenses, 407
increasing returns learning curve, 251–252
incremental budgeting, 416–417
independent contractors, classification of employees vs., 203–204
independent medical exam, return-to-work policies, 127–128
indirect compensation
benefit programs as. See benefits
defined, 581
promoting value of beyond base salary, 330–331
taxable and nontaxable benefits, 331–332
total rewards as, 288
individual assessment, HR analysis and metrics, 231
individual career development, 266–268
individual incentive programs, 493, 582
industrial associations, sourcing external recruits, 211
inevitable disclosure, employment relationship factors, 352
informational picketing, 378
Injury and Illness Prevention Programs (IIPP), OSHA, 117, 582
innovation
challenges in talent management, 273
encouraging in employee body, 479–480
inpatriates
defined, 582
international compensation and benefits, 503–507
international worker classification, 447
polycentric staffing approach for, 448
insider trading, corporate ethics and, 113
instructional and delivery methods
adult learning process, 249–253
learner-centered approaches, 256–257
motivation concepts, 253–256
teacher-centered approaches, 256
instructional methods, 582
instructor evaluation, talent management, 262–263
instructor-led training programs
facilitator evaluation, 468
implementation, 465
program development, 464
interdependent organizations, 419
internal coaching, 582
internal complaints, vs. external, 372–373
internal investigation, 582
internal recruitment sources, 208–211
Internal Revenue Service (IRS)
Economic Growth and Tax Relief Reconciliation Act, 23
Employee Retirement Income Security Act, 24
IRS Intermediate Sanctions, 30
overseeing benefits, 313
Tax Reform Act (1986), 41
international assignee, compensation and benefits, 503–507
international factors, data for strategic planning, 419
International Public Management Association for Human Resources (IPMA-HR) certification, 9
international workforce management
compensation and benefits, 503–507
cultural sensitivity in communications, 470, 476–477
overview of, 446
planning, 446–447
staffing approaches, 448
types of assignments, 448–449
types of workers, 447–448
Internet
managing access in workplace, 134–135
OFCCP recordkeeping requirements for applicants, 196–197
interviews
emotional intelligence in, 435–436
exit, 446
job analysis core knowledge, 86
job analysis via, 148
with management during organizational change, 438
managing culture during organizational change, 439
types of candidates, 225–227
intrinsic rewards, 582
investigation, 582
investigation file, 582
investigations, grievance-handling, 371–372
involuntary separations, 443–445, 582
involuntary terminations, 362
IPMA-HR (International Public Management Association for Human Resources) certification, 9
IRS Intermediate Sanctions of 2002, 30
ISO 10001:2018, ANSI service delivery standard, 402
ISO 10002:2018, ANSI service delivery standard, 402
ISO 10004:2018, ANSI service delivery standard, 402
item response theory (IRT), 582
J
job accommodation, Americans with Disabilities Act, 48
job advertisements, gender-neutral, 198
job analysis
business management methods, 145–149
core knowledge requirements, 86–87
defined, 582
job applications
advantages of, 220–221
defined, 582
résumés vs., 218–220
job assessments, 231
job classification
defined, 582
job evaluation method, 294
job descriptions
business management methods, 145–149
core knowledge requirements, 86–87
defined, 582
written employment contracts, 346
job duties, under FLSA, 291
job elimination, 362
job evaluation
creating appropriate wage structure with, 293
defined, 583
factor comparison method of, 296
job classification method of, 294
job ranking method of, 293–294
method, 583
methods of, 293
pay surveys for, 296–299
point-factor method of, 294–295
job-to-predetermined-standard comparison, job classification, 294
Johnson, President Lyndon, 55, 179
joint employer boycott, unions, 379
journals, 256
judgment-based forecasting, 583
judgmental forecasts
business management methods, 153
defined, 583
in qualitative/quantitative analysis, 161
workforce analysis techniques, 232
jurisdictional strike, 378
K
key performance indicators, 406–407
kickbacks, corporate ethics and, 113
kinesthetic learners, 250
Kirkpatrick, Donald, 466–467
Kirkpatrick’s four-tier model, of training evaluation, 466–467
knowledge. See also Body of Knowledge (BoK)
defined, 583
management, 583
talent planning and acquisition, PHR, 175–176
knowledge-based system, 304, 583
Knowles, Malcolm, 91
Kotter’s theory, of change management, 119
L
L-1 Intra-Company Transferee visas, 63
labor
cost differential pay, 308, 583
current laws, 345
international compensation/benefits, 504
leadership, 368–369
market data analysis, 442
Labor-Management Relations Act (LMRA) of 1947, 30
Labor-Management Reporting and Disclosure Act of 1959, 31
labor unions. See also employee and labor relations, PHR
collective bargaining agreements (CBAs), 348
collective bargaining in contract development, 373
complaint/grievance handling, 370–371
Labor-Management Reporting and Disclosure Act, 31
limitations to agency shop, 349
National Labor Relations Act, 32–33
NLRB procedures for recognizing, 527–528
Railway Labor Act, 37
right-to-work states and, 349
unfair labor practices blamed on, 376–377
union-free environment. See union-free environment, maintaining
Landrum-Griffin Act of 1959, 30
Lanham (Trademark) Act of 1946, 45
late career phase, 269
laws and regulations
benefits, 311–312
business management, PHR, 104, 107–109
common law tort claims, 351
employee and labor relations, PHR, 343
employment legal issues, 380–382
employment visas for foreign nationals, 61–64
federal government employees, 59–61
international compensation/benefits, 504
leadership and strategy knowledge, SPHR, 412–413
leadership and strategy responsibilities, SPHR, 404–405
learning and development, 245
learning and development, SPHR, 460
monitoring employment-based, 107–108
organizations with benefits oversight, 312–316
practice Q&A, 65–76
process of, 108–109
review, 64
talent planning and acquisition, PHR, 176–178
total rewards decisions, 487
total rewards, PHR, 289–293
what you need to know, 21–22
when you have 50 to 100 employees, 55–58
when you have 100 or more employees, 58–59
when you have twenty or more employees, 54–55
laws and regulations, for fifteen or more employees
Americans with Disabilities Act (ADA), 46–49
Civil Rights Act, 50–51
Civil Rights Act (Title VII), 49–50
Drug-Free Workplace Act, 51–52
Equal Employment Opportunity Act (EEOA), 52
Genetic Information Nondiscrimination Act (GINA), 52
Guidelines on Discrimination Because of Sex, 52
Lilly Ledbetter Fair Pay Act, 52–53
Pregnancy Discrimination Act, 53
Uniform Guidelines on Employee Selection Procedures, 53–54
laws and regulations, for one or more employees
Clayton Act, 22
Consumer Credit Protection Act, 22
Copeland “Anti-Kickback” Act, 22
Copyright Act, 22
Davis-Bacon Act, 23
Dodd-Frank Wall Street Reform and Consumer Protection Act, 23
Drug-Free Workplace Act, 42
Economic Growth and Tax Relief Reconciliation Act (EGTRRA), 23
Electronic Communications Privacy Act (ECPA), 23
Employee Polygraph Protection Act, 24
Employee Retirement Income Security Act (ERISA), 24
Equal Pay Act (EPA), 24
FAA Modernization and Reform Act, 24
Fair and Accurate Credit Transactions Act (FACT), 25
Fair Credit Reporting Act (FCRA), 25
Fair Labor Standards Act (FLSA), 25–29
Foreign Corrupt Practices Act (FCPA), 29
Health Information Technology for Economic and Clinical Health Act (HITECH), 29
Health Insurance Portability and Accountability Act (HIPAA), 29
Immigration and Nationality Act (INA), 29–30
Immigration Reform and Control Act (IRCA), 30
IRS Intermediate Sanctions, 30
Labor-Management Relations Act (LMRA), 30
Labor-Management Reporting and Disclosure Act, 31
Mine Safety and Health Act, 31–32
National Industrial Recovery Act, 32
National Labor Relations Act (NLRA), 32–33
Needlestick Safety and Prevention Act, 33
Norris-LaGuardia Act, 33
Occupational Safety and Health Act (OSHA), 34–36
Omnibus Budget Reconciliation Act (OBRA), 34–36
Pension Protection Act (PPA), 36
Personal Responsibility and Work Opportunity Reconciliation Act, 36–37
Portal-to-Portal Act, 37
Railway Labor Act, 37
Rehabilitation Act, 37
Retirement Equity Act (REA), 38
Revenue Act, 38
Sarbanes-Oxley Act (SOX), 38–39
Securities and Exchange Act, 39
Service Contract Act (SCA), 40
Sherman Anti-Trust Act, 40
Small Business Job Protection Act (SBJPA), 40
Social Security Act, 41
Taft-Hartley Act, 30
Tax Reform Act, 42
Taxpayer Relief Act, 42
Trademark Act, 42
Uniformed Services Employment and Reemployment Rights Act (USERRA), 42–43
Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), 43–44
Wagner-Peyser Act, 44
Walsh-Healey Act, 44
whistle-blowing, 45
Work Opportunity Tax Credit (WOTC), 44–45
layoffs
during divestiture, 206
involuntary separations, 443–445
termination caused by, 363
WARN Act compliance when you have 100 or more employees, 207
Leader’s 5-Step Guide to Conflict Resolution, 370
leadership
concepts, 583
as management skill, 110
role in career development, 266–268
leadership and strategy, SPHR knowledge
budgeting, accounting, and financial concepts, 416–418
business elements, 414
change management, 422
contract negotiation, 414
corporate procedures and compliance, 413–414
data gathering for strategic planning, 419–421
forecasting, planning, and predicting impact of HR activities, 422–423
legal and regulatory requirements, 412–413
management practices, 413
organizational design methods, 418–419
practice Q&A, 424–427
project management, 414–415
qualitative and quantitative methods/tools, 421
request for proposal (RFP), 414
review, 423
risk management, 423
strategic planning, 413
technology for HR activities, 415
third-party or vendor selection, 414
uncertain and chaotic situations, 423
leadership and strategy, SPHR responsibilities
align workplace practices, 411
budgets, 399–401
business plans, 401–402
compliance with federal laws, 404–405
design/evaluate HR data indicators, 408–409
effective change strategy, 411–412
external information sources, 410
HR strategic plans, 399
human resource information system (HRIS), 402–403
organizational strategy and planning, 410–411
overview of, 397
practice Q&A, 424–427
relationships with key stakeholders, 412
review, 423
risk management strategy, 405–406
service delivery plans, 402
strategic goals and objectives, 406–407
technology, 403
learn, readiness to, 249
learner-centered approaches, 256–257
learning and development, PHR
federal laws, 246
HR’s role in organizational development, 257–260
instructional and delivery methods, 249–257
knowledge of, 245–246
performance management, 274–278
practice Q&A, 279–285
responsibilities, 245
review, 278–279
talent management. See talent management
training and development, 246–249
learning and development, SPHR
coaching, 468
communication in multicultural workplaces, 470–473
communication skills and strategies, 473–477
creativity and innovation, 479–480
employee retention strategies, 477–479
facilitator evaluation, 468
federal laws, 460
knowledge of, 459–460
mentoring, 469
practice Q&A, 480–484
responsibilities, 459
review, 480
succession planning, 469
training evaluation, 466–467
training program design, 460–464
training program development, 464–466
learning centers, 256
learning curves, of adult learning, 250–252
learning, Kirkpatrick’s four-tier model of training evaluation, 466–467
learning management system (LMS), 81, 583
learning objectives (LO)
ADDIE evaluation of, 247
defined, 583
e-learning, 151
learning levels, 252
training and development, 246
learning organization, 257–259, 583
leasing, employee, 216–217
lecture, 583
legal postings, workplace health and safety policies, 359
leniency error, employee ratings, 278, 583
leveling, adjusting survey data, 298, 583
levels, adult learning, 84–85
Levitt, Theodore, 273
Lewin, Kurt, 259
Lewin’s Change Management Model, 118
liability, accounting term, 418, 583
libel, as written defamation, 351
license, online access to digital content for this book, 567–569
lie detectors, Employee Polygraph Protection Act of 1988, 24
Lilly Ledbetter Fair Pay Act of 2009, 52–53, 104
limited warranty, online digital content for this book, 568
Lincoln law, False Claims Act of 1863, 60
listening, in conflict resolution, 370
LMRA (Labor-Management Relations Act) of 1947, 30
LO. See learning objectives (LO)
local educational institutions, sourcing external recruits, 211
localization, international compensation and, 503, 505
location-based differential pay, 308, 583
long-term care (LTC) insurance, 325, 584
long-term disability (LTD) benefits, 324–325, 584
long-term incentives, 495, 584
loss control, risk management via, 120
lump-sum pay increases
defined, 584
international compensation, 505
overview of, 306