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Quality and Operations Management Revised Edition

Author Elearn
Release Date: 2013/06/01
Topic:
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Book Description

Management Extra brings all the best management thinking together in one package.

The series fuses key ideas with applied activities to help managers examine and improve how they work in practice.

Management Extra is an exciting, new approach to management development. The books provide the basis for self-paced learning at level 4/5. The flexible learning structure allows busy participants to study at their own convenience, minimising time away from the job.

The programme allows trainers to quickly plan and deliver high quality, business-led courses. Trainers can select materials to meet the needs of their delegates, clients, and budget.

Each book is divided into themes of ideal length for delivering in a training session. Each theme has a range of activities for delegates to complete, putting the training into context and relating it to their own situation and business.

The books’ lively style will stimulate further interest in the subjects covered. Guides for further reading and valuable web references provide a lead-in to further research.

Management Extra is based on the NVQ framework to ease the creation of Diploma, Post Graduate Diploma or NVQ programmes for managers. It is accredited with all leading awarding bodies.

Table of Contents

  1. Front Cover
  2. Half Title
  3. Title Page
  4. Copyright
  5. Contents
  6. List of activities
  7. List of figures
  8. List of tables
  9. Series preface
  10. Introduction: managing quality operations
  11. 1 The language of quality
    1. What is quality?
    2. What is TQM?
    3. Recap
    4. More @
  12. 2 Improvement
    1. You and your customers
    2. Approaches to improvement
    3. Improvement tools and techniques
    4. Employee involvement
    5. Recap
    6. More @
  13. 3 Operations management
    1. Quality in operations
    2. Better by design
    3. Operations planning and control
    4. Quality control tools and techniques
    5. Recap
    6. More @
  14. 4 Techniques for planning and control
    1. Capacity planning and control
    2. Inventory planning and control
    3. Supply chain management
    4. Recap
    5. More @
  15. 5 Quality in health, safety and environment
    1. Health, safety and the environment
    2. Recap
    3. More @
  16. References
13.58.121.131