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Front Cover
by Elearn
Quality and Operations Management Revised Edition
Front Cover
Half Title
Title Page
Copyright
Contents
List of activities
List of figures
List of tables
Series preface
Introduction: managing quality operations
1 The language of quality
What is quality?
What is TQM?
Recap
More @
2 Improvement
You and your customers
Approaches to improvement
Improvement tools and techniques
Employee involvement
Recap
More @
3 Operations management
Quality in operations
Better by design
Operations planning and control
Quality control tools and techniques
Recap
More @
4 Techniques for planning and control
Capacity planning and control
Inventory planning and control
Supply chain management
Recap
More @
5 Quality in health, safety and environment
Health, safety and the environment
Recap
More @
References
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