Cover image for The Art and Power of Facilitation

The Art and Power of Facilitation

Author Kathleen B. Hass , Alice Zavala
Release Date: 2007/10/01
ISBN: 9781567263473
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Book Description

A Volume of the Business Analysis Essential Library Series

The heart of the business analyst's role is to drive various constituencies through processes to achieve consensus on the needs of the business. Successfully facilitating meetings — whether a one-on-one interview or a larger presentation — is essential to business analysis. The Art and Power of Facilitation: Running Powerful Meetings provides powerful tools that the business analyst can use to negotiate through the myriad of meetings, informal work sessions, and formal workshops that are necessary to develop business requirements.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. About the Authors
  5. Table of Contents
  6. Preface
  7. About this Book
  8. Chapter 1 - To Meet or Not to Meet, That is the Question
    1. Think Before You Meet
    2. Meeting Types
  9. Chapter 2 - Meeting Management Best Practices
    1. Establish the Meeting Foundation
    2. Design the Meeting to Meet the Objectives
    3. Determine the Meeting Participants
    4. Prepare the Meeting Agenda
    5. Open the Meeting
    6. Establish Meeting Ground Rules
    7. Conduct the Meeting Using Appropriate Facilitation Techniques
    8. Close the Meeting
    9. Followup after the Meeting
  10. Chapter 3 - Facilitation—It’s an Art and a Science
    1. Facilitation versus Subject Matter Expertise
    2. The Roles and Responsibilities of the Facilitator
  11. Chapter 4 - The Business Analyst’s Facilitation Toolkit
    1. Group Analysis Skills
    2. Group Communication Skills
    3. Group Process Skills
  12. Chapter 5 - Requirements Elicitation Meetings
    1. Challenges
    2. Roles and Responsibilities
    3. Individual and Small Group Interviews
    4. Facilitated Requirements Elicitation Workshops
  13. Chapter 6 - Requirements Analysis Meetings
    1. Challenges
    2. Business Modeling Workshops
    3. Types of Analysis Meetings
    4. Business Process Modeling Workshops
    5. Prototype Review Meetings
    6. Risk Management Workshops
  14. Chapter 7 - Requirements Specification Review Meetings
    1. Challenges
    2. Types of Meetings
    3. Requirements Specification Review Meeting
  15. Chapter 8 - Deliverable Verification and Validation Meetings
    1. Challenges
    2. Types of Meetings
    3. Deliverable Inspection Meeting
  16. Chapter 9 - Closing Comments
  17. Index
52.14.130.13