Cover image for Understanding the Communication Process in the Workplace, 5th Edition

Understanding the Communication Process in the Workplace, 5th Edition

Author Institute of Leadership & Institute of Leadership & Mana
Release Date: 2013/06/01
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Book Description

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright
  4. Contents
  5. Series preface
  6. Unit specification
  7. Workbook introduction
    1. 1 ILM Super Series study links
    2. 2 Links to ILM qualifications
    3. 3 Workbook objectives
  8. Session A The communication process
    1. 1 Introduction
    2. 2 The importance of communicating effectively at work
    3. 3 The communication cycle
    4. 4 Recognizing and overcoming barriers to communication
    5. 5 Ensuring effective communication in the workplace
    6. 6 Summary
  9. Session B Communication media
    1. 1 Introduction
    2. 2 Choosing the right method of communication
    3. 3 Face-to-face communication
    4. 4 Gathering and using feedback
    5. 5 Non-verbal communication
    6. 6 Summary
  10. Performance checks
    1. 1 Quick quiz
    2. 2 Workbook assessment
  11. Reflect and review
    1. 1 Reflect and review
    2. 2 Action plan
    3. 3 Extensions
    4. 4 Answers to self-assessment questions
    5. 5 Answers to activities
    6. 6 Answers to the quick quiz
    7. 7 Certificate
  12. Backcover
3.139.86.56