Workbook
introduction
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1 |
ILM Super Series study links |
This workbook addresses the issues of Understanding the Communication Process in the Workplace. Should you wish to extend your study to other Super Series workbooks covering related or different subject areas, you will find a comprehensive list at the back of this book.
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2 |
Links to ILM qualifications |
This workbook relates to the learning outcomes of Unit M3.30 Understanding the communication process in the workplace from the ILM Level 3 Award, Certificate and Diploma in First Line Management.
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3 |
Workbook objectives |
You may work in the public or private sector, a charity, the armed forces or a small to medium size enterprise (SME). What is certain, wherever you work, is that your organization will need to communicate information to a wide range of individuals internally, and with other organizations.
I could argue that all management is about communication. Management is chiefly the art of getting things done through others. So you can’t manage unless you can communicate your objectives to the people through whom you intend to achieve them.
Being an effective communicator is an essential aspect of leading and motivating teams in all walks of life, at all levels and in all situations. If you can’t communicate, you will be unable to get things done through the team and will end up having to try to do everything yourself.
You must send information in a form which its receivers can understand – it is useless to speak in French to a listener who only knows Japanese.
English now is probably closer to being a global language than any other tongue in history. But there are many senders and receivers who believe they are speaking a version of English but who do not really understand each other – and many millions who do not understand it at all.
Satellite phone technology and the Internet have made it possible to pass information rapidly to anywhere on earth or beyond. But they do not guarantee the message will be accurate or intelligible to the receiver. Senders of messages must always seek feedback from the receivers, and make honest use of it in the messages they transmit. If they do not, they will never be sure that their message has been understood and acted upon correctly, or in the right spirit.
The quality of the message and its transmission are always the responsibility of the sender, whatever the medium being used.
It is far easier to develop new methods of transmitting information than it is to develop the knowledge and skills of the people who use them. This workbook will help you both understand the task of communicating and develop a range of skills to help you do so effectively.
3.1 |
Objectives |
When you have completed this workbook, you will be better able to:
understand how important it is that there is clear communication throughout the working environment;
recognize and overcome barriers to communication;
select and use the method of communication which is most suited to the circumstances;
check that messages are clearly received and understood, however they are sent.