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Develop Winning Managers—the Heart of the Team

Frontline managers are an organization’s first level of management: the “people managers” across its business operations and functions. Developing frontline managers is key to an organization’s overall health and prosperity. The latest book in ATD’s successful Workshop Series, Management Development Training offers trainers of all expertise levels the tools and strategies necessary for delivering powerful professional development training for frontline managers.

Through Management Development Training, training facilitators can apply ATD’s research-based ACCEL Model—a management framework that includes five core skills necessary for managerial success (accountability, collaboration, communication, engagement, and listening and assessing)—to take new and experienced managers beyond their roles as the centers of their teams to the powerful roles as the hearts of their teams. This workshop volume demonstrates how the development of these skills can help managers positively impact every member of their team.

With expert management trainer Erica Nelson as your guide, choose between uniquely designed two-day and three-day workshops. Everything you need for workshop design and delivery is included: agendas, assessments, handouts, tools, learning activities, and PowerPoint slides. Chapters also cover customizing your own workshop, conducting needs analysis, facilitating, design and delivery, and evaluating your workshop results.

Table of Contents

  1. Cover
  2. Half Title Page
  3. Title Page
  4. Copyright
  5. Contents
  6. THE ATD WORKSHOP SERIES
  7. INTRODUCTION: HOW TO USE THIS BOOK
    1. Why Is Management Development Training Important?
    2. Workshop Development
    3. Two-Day and Three-Day Workshop Objectives
    4. What Do I Need to Know About Training?
    5. How Much Time Will Preparation Take?
    6. What Are the Important Features of This Book?
    7. How Are the Agendas Laid Out?
    8. How Do I Use This Book?
    9. Key Points
    10. What to Do Next
  8. SECTION I: THE WORKSHOPS
    1. 1 THREE-DAY MANAGEMENT DEVELOPMENT WORKSHOP
    2. Three-Day Workshop Objectives
    3. Three-Day Workshop Overview
    4. Day 1 Overview
    5. Day 2 Overview
    6. Day 3 Overview
    7. Three-Day Workshop Agenda: Day 1
    8. What to Do Between Workshop Days
    9. Three-Day Workshop Agenda: Day 2
    10. What to Do Between Workshop Days
    11. Three-Day Workshop Agenda: Day 3
    12. What to Do Next
    13. 2 TWO-DAY MANAGEMENT DEVELOPMENT WORKSHOP
    14. Two-Day Workshop Objectives
    15. Two-Day Workshop Overview
    16. Day 1 Overview
    17. Day 2 Overview
    18. Two-Day Workshop Agenda: Day 1
    19. What to Do Between Workshop Days
    20. Two-Day Workshop Agenda: Day 2
    21. What to Do Next
    22. 3 CUSTOMIZING THE MANAGEMENT DEVELOPMENT TRAINING WORKSHOPS
    23. Customizing the Content and Activities
    24. Customizing the Workshop Format
    25. Management Development Skills Series
    26. Small Bites—Lunch & Learn Seminars
    27. Customizing Delivery With Technology
    28. The Bare Minimum
    29. What to Do Next
  9. SECTION II ESSENTIALS OF EFFECTIVE MANAGEMENT DEVELOPMENT TRAINING
    1. 4 IDENTIFYING NEEDS FOR MANAGEMENT DEVELOPMENT TRAINING
    2. Why Needs Analysis?
    3. Strategic Needs Analysis
    4. Structured Interviews
    5. Focus Groups
    6. Surveys
    7. Individual Learning Needs Analysis
    8. The Bare Minimum
    9. Key Points
    10. What to Do Next
    11. Additional Resources
    12. 5 UNDERSTANDING THE FOUNDATIONS OF TRAINING DESIGN
    13. Basic Adult Learning Theory
    14. Adult Learning Theory and E-Learning Design
    15. Designing for Accessibility
    16. Theory Into Practice
    17. Establishing a Framework
    18. Identifying Behaviors
    19. Practicing
    20. Providing Feedback
    21. Making It Relevant
    22. The Bare Minimum
    23. Key Points
    24. What to Do Next
    25. Additional Resources
    26. 6 LEVERAGING TECHNOLOGY TO MAXIMIZE AND SUPPORT DESIGN AND DELIVERY
    27. Why Consider Learning Technologies?
    28. Opportunities to Use Learning Technologies
    29. The Bare Minimum
    30. Key Points
    31. What to Do Next
    32. Additional Resources
    33. 7 DELIVERING YOUR MANAGEMENT DEVELOPMENT WORKSHOP: BE A GREAT FACILITATOR
    34. The Learning Environment
    35. Program Preparation Checklist
    36. Participant Materials
    37. Handouts
    38. Presentation Slides
    39. Workbooks and Journals
    40. Fillable PDF
    41. Digital Media
    42. Toys, Noisemakers, and Other Props
    43. Facilitator Equipment and Materials
    44. A Strong Start: Introduction, Icebreakers, and Openers
    45. Feedback
    46. Role Plays
    47. Participant Presentations
    48. Ball Toss
    49. Journaling
    50. Responding to Questions
    51. Training Room and Participant Management
    52. A Word About Dealing With Difficult Participants
    53. An Unforgettable End
    54. The Bare Minimum
    55. Key Points
    56. What to Do Next
    57. Additional Resources
    58. 8 EVALUATING WORKSHOP RESULTS
    59. Levels of Measurement
    60. Level 1: Measuring Participant Reactions
    61. Level 2: Measuring the Extent to Which Participants Have Learned
    62. Level 3: Measuring the Results of Training Back on the Job
    63. Level 4: Measuring the Organizational Impact of Training
    64. Return on Investment
    65. Reporting Results
    66. The Bare Minimum
    67. Key Points
    68. What to Do Next
    69. Additional Resources
  10. SECTION III: POST-WORKSHOP LEARNING
    1. 9 FOLLOW-UP FOR MANAGEMENT DEVELOPMENT TRAINING
    2. Before the Workshop Begins
    3. During the Workshop
    4. At the Close of the Workshop
    5. After the Workshop
    6. Additional Topics
    7. The Bare Minimum
    8. What to Do Next
  11. SECTION IV: WORKSHOP SUPPORTING DOCUMENTS AND ONLINE SUPPORT
    1. 10 LEARNING ACTIVITIES
    2. Learning Activities Included in Management Development Training
    3. 11 ASSESSMENTS
    4. Assessments Included in Management Development Training
    5. 12 HANDOUTS
    6. Handouts Included in Management Development Training
    7. 13 ONLINE SUPPORTING DOCUMENTS AND DOWNLOADS
    8. Access to Free Supporting Materials
    9. Customizable Materials
    10. Working With the Files
  12. ADDITIONAL RESOURCES
  13. ABOUT THE AUTHOR
  14. Back Cover
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