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Author Ian Schafer , Robert Solomon
A practical guide for providing exceptional client serviceMost advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its au....
Release Date 2016/04 -
The Aftershock Investor: A Crash Course in Staying Afloat in a Sinking Economy, 2nd Edition
Author Cindy S. Spitzer , Robert A. Wiedemer , David Wiedemer
From the authors who accurately predicted the domino fall of the conjoined real estate, stock, and private debt bubbles that led to the financial crisis of 2008, comes the definitive guide to protection and profit in 2013 and beyond. Based on the authors' unmatched....
Release Date 2013/10 -
The Aftershock Investor: A Crash Course in Staying Afloat in a Sinking Economy
Author Cindy S. Spitzer , Robert A. Wiedemer , David Wiedemer
Advice on protection and profits in the short and long term future from the experts who accurately predicted the financial crisis of 2008, and who now have more detailed information about what is yet to comeFrom the authors who accurately predicted the domino fall o....
Release Date 2012/09 -
The Adventures of an IT Leader, Updated Edition with a New Preface by the Authors
Author Richard L. Nolan , Shannon O'Donnell , Robert D. Austin
What does it take to lead and manage your company’s tech?Becoming an effective IT leader and manager presents a host of challengesfrom anticipating emerging technologies, to managing relationships with senior executives, vendors, and employees, to communicating wi....
Release Date 2016/07 -
Temenos on IBM LinuxONE Best Practices Guide
Author Chris Vogan , John Smith , Robert Schulz , Jonathan Page , Colin Page , Ernest Horn
The world's most successful banks run on IBM®, and increasingly IBM LinuxONE. Temenos, the global leader in banking software, has worked alongside IBM for many years on banking deployments of all sizes. This book marks an important milestone in that partnership. T....
Release Date 2020/02 -
Author Michael A. Lechter , Robert A. Hisrich , Thomas N. Duening
Recognizing the unique needs of the technology startup, Duening focuses on intellectual property development, funding, and marketing/selling more than other texts in this market. Extensive use of technology examples, case studies, and assignments keeps the boo....
Release Date 2009/10 -
Author Yee Pin Yheng , Matthew Roberts , Hector H. Diaz Lopez , Alexander Kelly , Rajeev Ka
Systems of record (SORs) are engines that generates value for your business. Systems of engagement (SOE) are always evolving and generating new customer-centric experiences and new opportunities to capitalize on the value in the systems of record. The highest value....
Release Date 2015/12 -
Sustainability in Supply Chain Management (Collection)
Author Steven M. Leon , Robert Palevich , Peter A. Soyka
A brand new collection of cutting-edge sustainable supply chain solutions… 3 authoritative books, now in a convenient e-format, at a great price!3 authoritative eBooks deliver state-of-the-art guidance for leveraging supply chain sustainability to maximize business ....
Release Date 2013/10 -
Supply Chain Redesign: Transforming Supply Chains into Integrated Value Systems
Author Ernest L. Nichols , Robert B. Handfield
Supply Chain Redesign delivers practical guidance for every aspect of supply chain redesign: mapping existing supply chains; identifying changes that promise the best ROI; intelligently leveraging new technologies; strengthening relationships with key partners; desi....
Release Date 2002/08 -
Sun Certified Enterprise Architect for J2EE™ Technology Study Guide
Author Simon Roberts , Mark Cade
The only study guide written by the lead developers and assessors of the architect exam.The first officially authorized study guide for the challenging Sun Certified Enterprise Architect for Java 2 Platform, Enterprise Edition exams. Java platform experts Cade and R....
Release Date 2002/03 -
Strategy Maps: Converting Intangible Assets into Tangible Outcomes
Author David P. Norton , Robert Kaplan
More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in ....
Release Date 2004/02 -
Strategic Information Management, 3rd Edition
Author Dorothy E Leidner , Robert D. Galliers
'Strategic Information Management' has been completely up-dated to reflect the rapid changes in IT and the business environment since the publication of the second edition. Half of the readings in the book have been replaced to address current issues and the....
Release Date 2013/06 -
Author Fatma Abdel-Raouf , Robert A. Donnelly
Statistics is a class that is required in many college majors, and it's an increasingly popular Advanced Placement high school course. In addition to math and technical students, many business and liberal arts students are required to take it as a fundamental comp....
Release Date 2016/07 -
Statistics for Business: Decision Making and Analysis, 3rd Edition
Author Dean Foster , Robert Stine
For one- and two-semester courses in introductory business statistics.Understand Business. Understand Data.The 3rd Edition of Statistics for Business: Decision Making and Analysis emphasizes an application-based approach, in which readers learn how to work with dat....
Release Date 2017/01 -
Sraffa and Modern Economics, Volume I
Author Gary Mongiovi , Christian Gehrke , Roberto Ciccone
Analyzing Sraffa, one of the key figures in the history of economics, this book explores his legacy and the relevance of his thought for modern economics. Written by an array of internationally respected contributors, including Schefold, Aspromourgos, Nell and Kurz ....
Release Date 2013/06 -
SQL Server 2012 T-SQL Recipes: A Problem-Solution Approach
Author Jonathan Gennick , Wayne Sheffield , Andy Roberts , David Dye , Jason Brimhall
SQL Server 2012 T-SQL Recipes is an example-based guide to the Transact-SQL language that is at the core of SQL Server 2012. It provides ready-to-implement solutions to common programming and database administration tasks. Learn to create databases, insert and updat....
Release Date 2012/09 -
Author Anthony Molinaro , Robert de Graaf
You may know SQL basics, but are you taking advantage of its expressive power? The new edition of this cookbook applies a highly practical approach to Structured Query Language (SQL) so you can create and manipulate large stores of data. Based on real-world examples, this....
Release Date 2020/11 -
Spring Security - Third Edition
Author Peter Mularien , Robert Winch , Mick Knutson
Learn how to secure your Java applications from hackers using Spring Security 4.2About This BookArchitect solutions that leverage the full power of Spring Security while remaining loosely coupled.Implement various scenarios such as supporting existing user stores, ....
Release Date 2017/11 -
Special Edition Using Microsoft® Windows® XP Professional, Third Edition
Author Brian Knittel , Robert Cowart
This updated edition covers all of the updates to Windows XP since it was released, including Service Packs 1 and 2, and Reloaded. From-the-trenches advice on upgrading to Windows XP Pro - including detailed rollout advice for IT managers. Plan and manage deployment....
Release Date 2004/12 -
Special Edition Using Microsoft® PowerPoint® 2000
Author Laurie Ulrich , Read Gilgen , Robert Fuller , Timothy Dyck , Tom Mucciolo , Patrice-A
Special Edition Using Microsoft PowerPoint 2000 gives practical advice on how to set up a "designer" look presentation and how to develop the most effective presentation for your audience. You will learn what types of other considerations should be made when develop....
Release Date 1999/05 -
Special Edition Using Microsoft Windows Vista, Second Edition
Author Brian Knittel , Robert Cowart
SPECIAL EDITION Microsoft® Windows Vista® Second EditionThe only Windows Vista book you needWe crafted this book to grow with you, providing the reference material you need as you move toward Vista proficiency and use more advanced features. If you buy only one book....
Release Date 2008/04 -
Speak Up, Speak Out (HBR Women at Work Series)
Author Harvard Business Review , Francesca Gino , Amy Jen Su , Laura Morgan Roberts , Ella
Make yourself heard.When women we admire such as Ruth Bader Ginsburg advised, "Speak the truth, even if your voice shakes" and Vice President Kamala Harris has to remind a room full of men, "I'm speaking," it can feel as though having our own voices heard at work is a lost cause. Whether we're con....
Release Date 2022/02 -
Software Security Engineering: A Guide for Project Managers
Author Nancy R. Mead , Gary McGraw , Robert J. Ellison , Sean Barnum , Julia H. Allen
“This book’s broad overview can help an organization choose a set of processes, policies, and techniques that are appropriate for its security maturity, risk tolerance, and development style. This book will help you understand how to incorporate practical security t....
Release Date 2008/05 -
Software Engineering for Embedded Systems, 2nd Edition
Author Mark Kraeling , Robert Oshana
Software Engineering for Embedded Systems: Methods, Practical Techniques, and Applications, Second Edition provides the techniques and technologies in software engineering to optimally design and implement an embedded system. Written by experts with a solution focu....
Release Date 2019/06 -
Social Media and Civic Engagement
Author John M. Carroll , Scott P. Robertson
Social media platforms are the latest manifestation in a series of sociotechnical innovations designed to enhance civic engagement, political participation, and global activism. While many researchers started out as optimists about the promise of social media for b....
Release Date 2018/05 -
SOA Policy, Service Gateway, and SLA Management
Author Peter Xu , Stephen Willough , David Shute , Robert Laird , Jayanthi Krishnamurthy , J
This IBM® Redbooks® publication teaches you how to automate your runtime policy by using a centralized policy management system. The SOA Policy Solution provides a centralized policy administration, enforcement, and monitoring for runtime policies that enable traffi....
Release Date 2013/04 -
SOA Governance: Governing Shared Services On-Premise and in the Cloud
Author Filippos Santas , Chris Venable , Andre Tost , Leo Shuster , Robert Schneider , Rober
“Accenture sees this book as a milestone that will support the rationale behind selling and delivering SOA governance projects around the world.”--Dr. Matthias Ziegler, Accenture / Dr. Jure Zakotnik, Accenture / Thomas M. Michelbach, Accenture“We are using this book....
Release Date 2011/04 -
Author Tilak Mitra , Clive Gee , Robert G. Laird , William A. Brown
Address the #1 Success Factor in SOA Implementations: Effective, Business-Driven GovernanceInadequate governance might be the most widespread root cause of SOA failure. In SOA Governance, a team of IBM’s leading SOA governance experts share hard-won best practices f....
Release Date 2008/12 -
Selling Through Someone Else: How to Use Agile Sales Networks and Partners to Sell More
Author Michael Heald , Naveen Jain , Robert Wollan
Experience the growth multiplier effect through transforming the distribution and sales networkSelling Through Someone Else tackles new opportunities to drive company growth by taking a fresh look at the customer smart distribution and sales process. The authors, fr....
Release Date 2013/01 -
Self-Awareness (HBR Emotional Intelligence Series)
Author Tasha Eurich , Susan David , Robert Steven Kaplan , Daniel Goleman , Harvard Busines
Self-awareness is the bedrock of emotional intelligence that enables you to see your talents, shortcomings, and potential. But you won't be able to achieve true self-awareness with the usual quarterly feedback and self-reflection alone.This book will teach you how....
Release Date 2018/11