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IT Service Management - Support for your ITSM Foundation exam
Author Richard Griffiths , Aidan Lawes , Ernest Brewster , John Sansbury
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides you with a comprehensive, practical introduction to IT servic....
Release Date 2016/03 -
Author Ernest Brewster
Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding....
Release Date 2014/06