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From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans
Author Jon Picoult
Stop satisfying your customers – and start impressing them – using the strategies of Apple, Costco, Disney, and other industry dominators.If you’re aspiring to satisfy your customers, then you’re aspiring to mediocrity. That’s the fascinating premise of From Impressed to Obsessed, a book that will f....
Release Date 2021/10