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The Universal Service Desk (USD) - Implementing, controlling and improving service delivery
Author Léon-Paul de Rouw , Brian Johnson
The Universal Service Desk (USD) – Implementing, controlling and improving service delivery defines what a USD is, why it is valuable to an organisation and how to build and implement one. It also discusses the evolution of the USD as part of integrated workplace manageme....
Release Date 2020/05 -
Collaborative Business Design: The Fundamentals
Author Leon-Paul de Rouw , Brian Johnson
This adapted version of Collaborative Business Design for the Fundamentals Series explores the characteristics of IT-driven business services, their requirements and how to gather the right requirements to improve the service lifecycle throughout design, devel....
Release Date 2018/03 -
Collaborative Business Design: Improving and innovating the design of IT-driven business services
Author Leon-Paul de Rouw , Brian Johnson
Only by understanding IT-driven business services and anchoring them in a service design statement (SDS) can enterprises translate business needs into IT-intensive business services. In Collaborative Business Design – Improving and innovating the design of IT-....
Release Date 2017/07