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Pragmatic Application of Service Management: The Five Anchor Approach, 2nd Edition
Author Mark Thomas , Suzanne Van Hove
Create a more robust service management system using the best of ITIL®, ISO/IEC 20000-1, COBIT®, and CMMI®-SVC. Although ITIL’s popularity as a framework for IT service management (ITSM) continues to increase, a number of organizations have re....
Release Date 2016/12 -
Pragmatic Application of Service Management
Author Mark Thomas , Suzanne Van Hove
Enhanced IT Service Management though integrated management frameworksWith the increasing popularity of ITIL® as a framework for IT Service Management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result,....
Release Date 2014/03 -
Author Mark Thomas , Sam Elbeik
Project Skills describes the best of the accepted project management techniques, taking the guesswork out of deciding which ones to apply at which stage. The subject of project management has developed over the ages into a fairly precise set of techniques, def....
Release Date 2007/06