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A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement
Author Praveen Gupta , Rajesh K. Tyagi
In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates outdated, low-value techniques originally created for manufacturing firms, replacing them with ....
Release Date 2008/07 -
Need for the Six Sigma Business Scorecard
Author Praveen Gupta
Praveen Gupta was at Motorola in 1987 when Bill Smith first proposed what has become Six Sigma, and has been working to improve processes ever since. Somewhere along the line Mr. Gupta became focused on the problems of relating corporate goals and profits to process....
Release Date 2006/12 -
Improving Healthcare Quality and Cost with Six Sigma
Author Praveen Gupta , Dr. H. James Harrington , Carolyn Pexton , Dr. Brett E. Trusko
The Definitive Six Sigma Guide for Healthcare: Methodologies, Tools, and MetricsRising costs are making healthcare unaffordable for millions, and 100,000 people die every year due to medical error. Healthcare must change—dramatically. Many leading healthcare institu....
Release Date 2007/04 -
Practical Solutions for Healthcare Management and Policy (Collection)
Author Carolyn Pexton Dr. Brett E. Trusko Praveen Gupta , Dr. H. James Harrington , Dougl
A brand new collection of state-of-the-art insights into transforming healthcare, from world-renowned experts and practitioners… now in a convenient e-format, at a great price!Making American healthcare work: 3 new eBooks get past ideology to deliver real solutions!....
Release Date 2012/08