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Author Rob Reider
The Search for Best Practices will help you do the right thing and in the right way in spite of organizational roadblocks. It gives a real “how to” look to assist management and operations personnel to analyze their operations in a program of continuous improveme....
Release Date 2014/11 -
Expanding CustomerService as a Profit Center
Author Rob Reider
Striving for excellence in customer service is to gain the competitive advantage. It is the keystone for the business to grow and prosper in the right direction so that it builds through repetitive sales to existing customers and referrals to potential customers. If....
Release Date 2012/07