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Amazon Connect: Up and Running
Explore Amazon Connect, from implementing call flows and creating AI bots to integrating artificial intelligence solutions and analyzing critical customer sentimentKey FeaturesDiscover how to integrate chat with Connect to allow organizations to reduce operations costsLeverage machine learning to pe.... -
All Services, All the Time: How Business Services Serve Your Business
Author Doug McDavid
This book takes the position that organizations, such as businesses and government agencies, form a special class of living system. As such, they come into being, live through lifecycle stages, and can experience organizational health and various forms of orga....
Release Date 2015/09 -
Adopting IBM PureApplication System V1.0
Author Shailendra Tangirala , Eduardo Monich Fronza , Marcelo Mota Manhaes , Ajay Krishna
This IBM® Redbooks® publication introduces users to the concepts of the IBM PureApplication™ System V1.0. This book covers the most common problems, solutions, best practices, and use cases about adopting the IBM PureApplication System V1.0.The target audience for t....
Release Date 2013/05 -
Author Michael Kavis
Many companies have moved workloads to the cloud only to encounter issues with legacy processes and organizational structures. How do you design new operating models for this environment? This practical book shows IT managers, CIOs, and CTOs how to address the hardest par....
Release Date 2020/12 -
ABCs of IBM z/OS System Programming Volume 3
Author Jose Gilberto Biondo Jr.
AbstractThe ABCs of IBM z/OS® System Programming is a 13-volume collection that provides an introduction to the z/OS operating system and the hardware architecture. Whether you are a beginner or an experienced system programmer, the ABCs collection provides the inf....
Release Date 2018/01 -
ABCs of IBM z/OS System Programming Volume 2
Author Lutz Kuehner , Guillermo Cosimo
AbstractThe ABCs of IBM® z/OS® System Programming is a 13-volume collection that provides an introduction to the z/OS operating system and the hardware architecture. Whether you are a beginner or an experienced system programmer, the ABCs collection provides the in....
Release Date 2018/04 -
ABCs of IBM z/OS System Programming Volume 1
Author Stanley Jon , Luiz Fadel , Lydia Parziale
AbstractThe ABCs of IBM® z/OS® System Programming is a 13-volume collection that provides an introduction to the z/OS operating system and the hardware architecture. Whether you are a beginner or an experienced system programmer, the ABCs collection provides the in....
Release Date 2017/11 -
A Practical Approach to Cloud IaaS with IBM SoftLayer: Presentations Guide
Author Sebastian Szumczyk , Marie Joy Salazar , Adrian Moti , Alejandro Morales , Gerardo M
This IBM® Redbooks® publication is based on the Presentations Guide of the course A Practical Approach to Cloud IaaS with IBM SoftLayer, which was developed by the IBM Redbooks team in partnership with IBM Middle East and Africa University Program.This course is de....
Release Date 2016/02 -
A Polygeneration Process Concept for Hybrid Solar and Biomass Power Plant
Author Umakanta Sahoo
The global warming phenomenon as a significant sustainability issue is gaining worldwide support for development of renewable energy technologies. The term “polygeneration” is referred to as “an energy supply system, which delivers more than one form of energy to t....
Release Date 2018/09 -
A New Approach to Automating Services
Author Leslie P. Willcocks , Mary C. Lacity
For years, managers have, in effect, been trying to get humans to act like robots by structuring, routinizing, and measuring work -- all under the guise of organizational efficiency. Automation software that is being developed today enables a reversal of this proce....
Release Date 2016/10 -
A Guide to JES3 to JES2 Migration
Author Luiz Fadel Lydia Parziale Nobuhiko Furuya , Lutz Kuehner , Ricardo Paranhos
AbstractThis IBM® Redbooks® publication provides information to help clients that have JES3 and want to migrate to JES2. It provides a comprehensive list of the differences between the two job entry subsystems and provides information to help you determine the migr....
Release Date 2018/08 -
97 Things Every Cloud Engineer Should Know
If you create, manage, operate, or configure systems running in the cloud, you're a cloud engineer--even if you work as a system administrator, software developer, data scientist, or site reliability engineer. With this book, professionals from around the world provide valuable insight into today'.... -
10 Steps to a Digital Practice in the Cloud, 2nd Edition
Author Bryan L. Smith , John H. Higgins
Improve the quality, efficiency, and profitability of the services you offer your clients.In today's marketplace, leveraging technology and cloud-based solutions to automate data processing and other low-value work is essential to running an efficient and profitab....
Release Date 2017/05 -
.NET DevOps for Azure: A Developer's Guide to DevOps Architecture the Right Way
Author Jeffrey Palermo
Use this book as your one-stop shop for architecting a world-class DevOps environment with Microsoft technologies..NET DevOps for Azure is a synthesis of practices, tools, and process that, together, can equip a software organization to move fast and deliver the hi....
Release Date 2019/10