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Author John O. McGinnis
Successful democracies throughout history--from ancient Athens to Britain on the cusp of the industrial age--have used the technology of their time to gather information for better governance. Our challenge is no different today, but it is more urgent because the a....
Release Date 2012/12 -
Author Ian Clark
This book is concerned with the history of tourism at the Coranderrk Aboriginal Station at Healesville, northeast of Melbourne, which functioned as a government reserve from 1863 until its closure in 1924. At Coranderrk, Aboriginal mission interests and tourism int....
Release Date 2016/02 -
A Complaint Is a Gift, 3rd Edition, 3rd Edition
Author Janelle Barlow
The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.
Release Date 2022/11