Permissions

The following materials were taken from articles written by Paul Falcone:

Question 15: From “Managers as Mediators,” HR Magazine, December 1999. Copyright ©1999 by the Society for Human Resource Management. Used by permission of the publisher. All rights reserved.

Question 16: From “The Bearer of Bad News: Use These Tools to Deliver Bad News Up the Line and Up to You.” HR Magazine, August 2003. Copyright ©2003 by by the Society for Human Resource Management. Used by permission of the publisher. All rights reserved.

Question 19: From “A Talk for All Seasons: How to Address Bad Hair Days, Bad Breath, and Other Uncomfortable Workplace Matters.” HR Magazine, June 2002. Copyright ©2002 by the Society for Human Resource Management. Used by permission of the publisher. All rights reserved.

Questions 35 and 44: From AMA Playbook: “Executive Coaching: How Do You ‘Coach to Normal’?” With permission of the American Management Association.

Question 55: From “Motivating Staff without Money.” HR Magazine, August 2002. Copyright ©2002 by the Society for Human Resource Management. Used by permission of the publisher. All rights reserved.

Question 56: From “Preserving Restless Top Performers.” HR Magazine, March 2006. Copyright ©2006 by the Society for Human Resource Management. Used by permission of the publisher. All rights reserved.

Question 57: AMA Playbook: “Stay Interviews: 6 Practical Questions for Key Employee Retention.” With permission of the American Management Association.

Question 58: From “How to Make a Counteroffer.” HR Magazine, November 2003. Copyright ©2003 by the Society for Human Resource Management. Used by permission of the publisher. All rights reserved.

Question 60: From “After They’re Gone: Communicating About Employee Departures with Remaining Staff is Critical.” HR Magazine, October 2013. Copyright ©2013 by the Society for Human Resource Management. Used by permission of the publisher. All rights reserved.

Question 61: From “In the Face of Adversity: When Facing a Mass Layoff that Includes You, Set Aside Any Bitterness and Choose to Lead Your Team.” HR Magazine, September 2006. Copyright ©2006 by the Society for Human Resource Management. Used by permission of the publisher. All rights reserved.

Question 64: From “Lessons from the HR Trenches: Avoid Workplace Landmines with These Strategies.” HR Magazine, May 2013. Copyright ©2013 by the Society for Human Resource Management. Used by permission of the publisher. All rights reserved.

Question 65: From “Reporting for SOX Duty: Review Your Sarbanes-Oxley Responsibilities and Brush Up on Other Ethical Practices.” HR Magazine, June 2006. Copyright ©2006 by the Society for Human Resource Management. Used by permission of the publisher. All rights reserved.

Question 68: From “Inheriting a New Team: When Your Team Expands Suddenly, Here are Ways to Cope with the Change.” HR Magazine, December 2006. Copyright ©2006 by the Society for Human Resource Management. Used by permission of the publisher. All rights reserved.

Question 70: From “Dealing with Employees in Crisis: Recognize and Deal with Extreme Behaviors Before They Turn Violent.” HR Magazine, May 2003. Copyright ©2003 by the Society for Human Resource Management. Used by permission of the publisher. All rights reserved.

Figure 3.1: From Paul Falcone and Winston Tan’s The Performance Appraisal Tool Kit: Redesigning Your Performance Review Template to Drive Individual and Organizational Change (AMACOM Books, 2013). With permission of the American Management Association.