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Table of Contents
CHAPTER 1 The Case for a New Approach to Change
Thinking About Problems Using the New Paradigm
CHAPTER 2 Appreciative Inquiry: History, Theory, and Practice
A History of Appreciative Inquiry
AI and the Field of Organization Development
The Relevance of AI to Complex, Transformative Change
AI and the Challenge of Organization Transformation
Complex Change and the Two Gifts of Appreciative Inquiry
The Theoretical Basis for Appreciative Inquiry
Social Constructionism + The Power of Image = AI in Organization Change
What Good Are Positive Emotions?
CHAPTER 3 Appreciative Inquiry as a Perspective for Organization Change
The “DNA” of Appreciative Inquiry
The Five Generic Core Processes for Guiding AI-Based Change
Multiple Models of the Five Generic Core Processes of AI
Skills and Knowledge Needed to Lead AI Processes
CHAPTER 4 Choose the Positive as the Focus of Inquiry (Define)
Define: Focusing on the Positive
CHAPTER 5 Inquire into Stories of What Gives Life in the System (Discover)
Rationale for the Use of Stories
A Preparation Workshop to Develop the Customized Interview Protocol and Decide on an Inquiry Process
CHAPTER 6 Locate Themes That Appear in the Stories (Discover)
CHAPTER 7 Create Shared Images for a Preferred Future (Dream)
Articulating the Dream of an Organization’s Future
Examples of Ways to Facilitate Creation of Shared Images
CHAPTER 8 Innovate Ways to Create That Preferred Future (Deliver)
A Design Framework: The ABC Model