© 2014 American Society for Training & Development (ASTD)
All rights reserved. Printed in the United States of America.
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ASTD Press is an internationally renowned source of insightful and practical information on workplace learning, training, and professional development.
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Library of Congress Control Number: 2014944295
ISBN-10: 1-56286-916-7
ISBN-13: 978-1-56286-916-8
e-ISBN: 978-1-60728-426-0
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Director: Glenn Saltzman
Manager ASTD Press: Ashley McDonald
Associate Editor: Sarah Cough
Editorial Assistant: Ashley Slade
Cover Design: Marisa Kelly
Text Design: Bey Bello
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