ACKNOWLEDGEMENTS

It is important to recognize those people who helped and supported me to write this book which is my third on project management.

•   My wife, Diane, for supporting me during the many hours of being locked away in my study writing this book.

•   My children, Stephanie and Matthew, who inspire me every day to be the best that I can be.

•   My parents, for instilling in me the values to think differently, trust my instincts, and to follow my dreams.

•   The many team members on projects I have worked who taught me the lessons that are collected in this book.

•   Matthew Conboy for reviewing the concept and providing his insights and experience.

•   Brian Johnson, Chris Evans, ITSM Specialist, and Dan Swanson, Dan Swanson and Associates for their helpful comments during the review process.

•   IT Governance Publishing for providing guidance and support through the publishing process.