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by Nick Morgan
Can You Hear Me?
Cover
Title
Copyright
Dedication
Contents
Prologue: Is This Thing On?
Introduction: We’re More Connected Than Ever, So Why Do I Feel So Alone?
Part One: The Five Basic Problems with Virtual Communications
1. The Lack of Feedback: Where’s the emotional clarity?
2. The Lack of Empathy: Where’s the consistency?
3. The Lack of Control: For better or worse, your life online is public
4. The Lack of Emotion: Can you make me care?
5. The Lack of Connection and Commitment: Anyone here from Dubuque?
Part Two: Specific Techniques for Specific Digital Channels
6. Email, Email Alternatives, and Texting
7. The Conference Call
8. The Webinar
9. The Chat Session
10. Sales
Conclusion
Notes
Index
Acknowledgments
About the Author
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Can You Hear Me? How to Connect with People in a Virtual World
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