ACKNOWLEDGMENTS

Tim Green, executive editor, helped get the new edition off to a good start by managing the acquisitions process and provided helpful ideas and feedback along the way. Caitlin Cromley-Linn, editorial coordinator, expertly managed the technical editing and development phases of the project. Chris Crayton provided expert technical feedback and suggestions that ensured the accuracy of our manuscript. Revathi Viswanathan, project manager, oversaw the copyediting and layout processes and kept all the balls in the air, juggling multiple documents and details. Speaking of the copyediting, Lisa McCoy did an expert job ensuring that our language was as clear and consistent as possible. Patty Mon supervised the editorial process and cross-checked exam objectives and study questions. The professional staff of the production department at KnowledgeWorks Global Ltd. turned a plain manuscript into the beautiful book you hold in your hands (or read on your screen). Proofreader Paul Tyler made sure no minor mistakes slipped through the cracks, and Ted Laux indexed the book—which is no small feat for a book of this size, with hundreds of technical terms.