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by Larry Dressler
Consensus Through Conversations
Cover Page
Title Page
Copyright Page
Dedication
Foreword
Preface
Introduction: The New Rules of Decision-making
Chapter 1: What is Consensus?
Consensus Defined
Beliefs that Guide Consensus
Choosing the Right Decision-Making Approach
Alternatives to Consensus
Common Misconceptions
Consensus in Action
Chapter 2: How do I Prepare?
Determine Whether Consensus is a Good Fit
Decide Who to Involve in the Decision
Enlist a Skilled Facilitator
Clarify the Group’s Scope and Authority
Educate Group Members
Develop an Agenda
Gather the Relevant Information
Start the Meeting off Right
Chapter 3: What are the Basic Steps?
Step One: Define the Issue
Step Two: Establish Decision Criteria
Step Three: Craft the Proposal
Step Four: Test for Consensus
Step Five: Reach Agreement
Chapter 4: How do I Work with Disagreement?
Using Consensus Cards
Expressing and Resolving Legitimate Concerns
Dealing with Opposition or “Blocks”
Chapter 5: Six Traps that Undermine Consensus
Member Absence from Critical Meetings
Grandstanding Members
Obstructive Blocking
Pressuring Members to Conform (Coercive Tactics)
Group Fatigue and/or Frustration
Silent Members
Chapter 6: Ten Tips for Better Consensus Meetings
Set Clear Ground Rules
Use a “Group Memory”
Distinguish “Must” from “Want” Criteria
Use Silence and Pauses
Assign Questions and Tasks to Breakout Groups
Put Discussion in a Fishbowl
Stack Participants
Take a Break
Use Technology Wisely
Evaluate the Meeting
Chapter 7: Toward High-Commitment Decisions
Return to the Roots of Consensus
Remember the Words of My Teachers
Reconnect with My Purpose and Values
Resource Guide
Index
About the Author
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Consensus Through Conversation
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