Part 1. Foundations

  1 Introduction to conversational AI

  2 Building your first conversational AI

Part 2. Designing for success

  3 Designing effective processes

  4 Designing effective dialogue

  5 Building a successful AI assistant

Part 3. Training and testing

  6 Training your assistant

  7 How accurate is your assistant?

  8 Testing your dialogue flows

Part 4. Maintenance

  9 Deployment and management

10 Improving your assistant

Part 5. Advanced/optional topics

11 Building your own classifier

12 Additional training for voice assistants

  

Appendix. Glossary of terms and abbreviations