Contents
- Introduction
- Broadening Your Perspective on Crisis Leadership
- Thinking holistically about the pandemic and recovery.
- by Martin Reeves
- Section 1
- Leading Your Business
- 1. Four Behaviors That Help Leaders Manage a Crisis
- Start by coaching your team to decide with speed over precision.
- by Chris Nichols, Shoma Chatterjee Hayden, and Chris Trendler
- 2. What Are Companies’ Legal Obligations Around Coronavirus?
- Eight factors leaders should know.
- by Peter Susser and Tahl Tyson
- 3. Real Leaders Are Forged in Crisis
- Lessons from Lincoln, Churchill, MLK, and others.
- by Nancy Koehn
- Section 2
- Managing Your Workforce
- 4. Fifteen Questions About Remote Work, Answered
- How leaders, managers, and employees can make the sudden shift.
- by Tsedal Neeley
- 5. How to Manage Coronavirus Layoffs with Compassion
- Especially if you have to deliver the news remotely.
- by Rebecca Knight
- 6. Your Employee Tested Positive for Covid-19. What Do You Do?
- Be compassionate—but act quickly.
- by Alisa Cohn
- 7. How Can’t-Close Retailers Are Keeping Workers Safe
- Six lessons from grocery stores and other essential businesses.
- by Sarah Kalloch and Zeynep Ton
- Section 3
- Managing Yourself
- 8. How to Manage Your Stress when the Sky Is Falling
- Control your physical and mental arousal like an athlete.
- by Michael Gervais
- 9. Three Tips to Avoid Working-from-Home Burnout
- How to leave work at work when you don’t leave the house.
- by Laura M. Giurge and Vanessa K. Bohns
- 10. That Discomfort You’re Feeling Is Grief
- The classic five stages of grief can help us find meaning in this moment.
- by Scott Berinato
- Section 4
- Seeing Beyond the Crisis
- 11. Ensure That Your Customer Relationships Outlast Coronavirus
- Five strategies for communicating with customers during a crisis.
- by Ted Waldron and James Wetherbe
- 12. Understanding the Economic Shock of Coronavirus
- What paths could recovery take?
- by Philipp Carlsson-Szlezak, Martin Reeves, and Paul Swartz
- 13. What Will U.S. Labor Protections Look Like After Coronavirus?
- Move beyond short-term needs to long-term reform.
- by Megan Tobias Neely
- 14. We Need Imagination Now More Than Ever
- It’s crucial for creating new opportunities and finding new ways to grow.
- by Martin Reeves and Jack Fuller
- About the Contributors
- Index
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