Contents

  1. Introduction
  2. Broadening Your Perspective on Crisis Leadership
  3. Thinking holistically about the pandemic and recovery.
  4. by Martin Reeves
  5. Section 1
  6. Leading Your Business
  7. 1.  Four Behaviors That Help Leaders Manage a Crisis
  8. Start by coaching your team to decide with speed over precision.
  9. by Chris Nichols, Shoma Chatterjee Hayden, and Chris Trendler
  10. 2.  What Are Companies’ Legal Obligations Around Coronavirus?
  11. Eight factors leaders should know.
  12. by Peter Susser and Tahl Tyson
  13. 3.  Real Leaders Are Forged in Crisis
  14. Lessons from Lincoln, Churchill, MLK, and others.
  15. by Nancy Koehn
  16. Section 2
  17. Managing Your Workforce
  18. 4.  Fifteen Questions About Remote Work, Answered
  19. How leaders, managers, and employees can make the sudden shift.
  20. by Tsedal Neeley
  21. 5.  How to Manage Coronavirus Layoffs with Compassion
  22. Especially if you have to deliver the news remotely.
  23. by Rebecca Knight
  24. 6.  Your Employee Tested Positive for Covid-19. What Do You Do?
  25. Be compassionate—but act quickly.
  26. by Alisa Cohn
  27. 7.  How Can’t-Close Retailers Are Keeping Workers Safe
  28. Six lessons from grocery stores and other essential businesses.
  29. by Sarah Kalloch and Zeynep Ton
  30. Section 3
  31. Managing Yourself
  32. 8.  How to Manage Your Stress when the Sky Is Falling
  33. Control your physical and mental arousal like an athlete.
  34. by Michael Gervais
  35. 9. Three Tips to Avoid Working-from-Home Burnout
  36. How to leave work at work when you don’t leave the house.
  37. by Laura M. Giurge and Vanessa K. Bohns
  38. 10.  That Discomfort You’re Feeling Is Grief
  39. The classic five stages of grief can help us find meaning in this moment.
  40. by Scott Berinato
  41. Section 4
  42. Seeing Beyond the Crisis
  43. 11.  Ensure That Your Customer Relationships Outlast Coronavirus
  44. Five strategies for communicating with customers during a crisis.
  45. by Ted Waldron and James Wetherbe
  46. 12.  Understanding the Economic Shock of Coronavirus
  47. What paths could recovery take?
  48. by Philipp Carlsson-Szlezak, Martin Reeves, and Paul Swartz
  49. 13.  What Will U.S. Labor Protections Look Like After Coronavirus?
  50. Move beyond short-term needs to long-term reform.
  51. by Megan Tobias Neely
  52. 14.  We Need Imagination Now More Than Ever
  53. It’s crucial for creating new opportunities and finding new ways to grow.
  54. by Martin Reeves and Jack Fuller
  55. About the Contributors
  56. Index
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