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by Robert Brinkerhoff, Tim Mooney
Courageous Training
Cover Page
Title Page
Copyright Page
Preface
1 Introduction: The Hole We’re In and How We Can Stop Digging
WHY ISN’T TRAINING WORKING NOW?
AT THE BOTTOM OF THE HOLE: A CULTURE OF LOW EXPECTATIONS
2 What Is Courageous Training?
A STORY OF COURAGEOUS TRAINING
THE FOUR PILLARS OF COURAGEOUS TRAINING
THE COURAGEOUS LEADER’S BACKBONE
3 Pillar #1: Be a Business-Goal Bulldog
SEEING THROUGH THE LENS THAT CREATES FOCUS—FROM THE TRAINING ROOM DOOR TO THE BOARDROOM FLOOR
GETTING THE BUSINESS STAKES OUT ON THE TABLE
USING IMPACT MAPS STRATEGICALLY
4 Pillar #2: Build Whole-Organization Responsibility for Training Impact
A TALE OF TWO TRAINEES
LEAVING IMPACT TO CHANCE, OR MAKING IT HAPPEN
IT TAKES A VILLAGE TO RAISE PERFORMANCE
5 Pillar #3: Win the Hearts and Minds of the Make-or-Break Partners
THE FOUR KEY PLAYERS
BUSINESS STAKES: THE CENTRAL INVOLVEMENT STRATAGEM
THE SENIOR EXECUTIVE ROLE
MANAGERS OF TRAINEES
TRAINEES
TRAINING LEADER
6 Pillar #4: Tell It Like It Is with Truthful Measurement and Evaluation
RETHINKING THE KIRKPATRICK PRESCRIPTION
EXPOSING THE FALSE GOD OF ROI
CONFRONTING THE FOLLY OF SEEKING CREDIT
TELLING THE TRUTH ABOUT TRAINING IMPACT AND THE LACK OF IT
ACCURATELY DESCRIBING THE REAL CAUSES OF TRAINING FAILURE
GETTING INFORMATION TO THE PEOPLE WHO CAN—AND SHOULD—DO SOMETHING WITH IT
MAKING A BUSINESS CASE FOR IMPROVING TRAINING—THE COURAGEOUS TRAINING EVALUATION STRATEGY
SUMMARY
7 The Courageous Training Code: Seven Ways to Strengthen Your Leadership Backbone
THE COURAGEOUS TRAINING CODE
SUMMARY
8 Introducing Four Courageous Training Leaders
Children’s Healthcare of Atlanta
Clark County Public Schools
Holcim
Insight Enterprises
9 Case Example #1: Diary of a CLO
Executive Development at Children’s Healthcare of Atlanta
10 Case Example #2: The “So What?” Factor
Organizational Change at Clark County School District
11 Case Example #3: Raising Expectations for Concrete Results
Leadership Development at Holcim
STICKING TO THE CAUSE AT ST. LAWRENCE CEMENT
RESULTS
LESSONS LEARNED
12 Case Example #4: From Training Delivery to Trusted Advisor
Sales Force Transformation at Insight Enterprises
LESSONS LEARNED
13 Getting Started on the Courageous Training Path
START SMALL—DON’T TRY TO CHANGE EVERYTHING ALL AT ONCE
AIM FOR EARLY WINS
WORK WITH A CHAMPION
BUILD A CADRE OF ALLIES AND SUPPORTERS, USE A TEAM APPROACH, DON’T TRY TO DO THIS ALONE
TELL THE STORY, TOUT YOUR RESULTS FAR AND WIDE
BE PREPARED TO MANAGE THE TRANSITION AS A CHANGE PROCESS
LEARN AS YOU GO
STICK TO THE CODE!
Resources: Terms and Tools
THE ADVANTAGE WAY GLOSSARY
Bibliography
Acknowledgments
Index
About the Authors
ΔBTS: Catalysts for Profitability and Growth
About Berrett-Koehler Publishers
Be Connected
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