Index
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A
Accountability
circular Q and, 121
Acknowledgement, 117–118
Action steps, 86–87
Adversaries, 33–35
Agenda checklist
distribution in, 60–62
item criteria for, 59–60
item deadline for, 60–62
item submission for, 58–59
item time for, 59–60
process roles in, 62
purpose in, 58–59
summary on, 74–75
Agenda format
item expectations in, 68–69
item leader in, 65–70
item number in, 63–64
item processes in, 66–70
item purpose in, 65–66
item responsibility in, 65
item time frame in, 64–65, 74–75, 149, 151
item title in, 63–64
overview in, 63
pre-meeting information in, 67–68
vision in, 62–63
who will do what and when in, 69–70, 74
Agenda order
Agendas, 6
for conference calls, 151, 155
criteria about, 134
Air Traffic Controller, 62
Q and, 87, 91–92, 103–104, 113, 170
Robert’s Rules and, 170
visual flight recording and, 119–120
visual focus from, 87, 92, 94–95
Allies, 33–35
Amendments, motion, 169
Army, U.S., 182–183
Assertive people, 101–102
Atmospheric criteria, 126
Attendee list
communication pathways formula and, 51–52
in meeting preparation, 51–56
competition and, 121–122
on process roles, 86
speaking order and, 101–102, 160
Attention seeking, 15–16
Atwood, Margaret, 147
Auditory agreement, 109–111, 114
Auditory communication, 116–118
Auditory signal, 181–182
in face-to-face meeting, 109–111, 114
Great Moments on, 112–113
Q and, 110
Auschwitz, 185–186
B
Bad news
criteria about, 131–134
information reporting of, 48–49
Barry, Dave, 3
Behaviors, 13
context of, 27–28
personality and, 11–12
summary on, 27–29
Berra, Yogi, 57
Board of directors, 53
Bonding, 128
Books, 181
Brainstorming, 99
as meeting process, 137–141, 148
Breathing, 101–102
Budgetary criteria, 127–131
Bylaws, 171–172
C
Cage Rattling Document, 174
books and, 181
conservativism in, 180
criteria in, 180
hypothetical example in, 179
mission statements in, 176
opener in, 176
problem solving in, 179–180, 184
role from, 177
shock therapy in, 177–179, 184
showing value in, 180
Call for question, 168–170, 172
Call-in time, 149
Cambridge Psychological Society, 45
Catering, 129–130
Children, 116–117
Chinese proverb, 137
Circular Q, 113
accountability and, 121
for conference calls, 151–152
in experiments, 182
for face-to-face meetings, 106
Great Moments on, 112
for meeting processes, 140–141
for virtual meetings, 106, 119, 141
Commitment, 78
Communication pathways formula, 51–52
attention and, 121–122
Maybe People and, 162
speaking order and, 102–103
Conference calls, 106
call-in time for, 149
circular Q for, 151–152
definition of, 147
follow-up for, 153
multitasking and, 152
mute function in, 150–151, 153
summary on, 154–156
virtual meetings compared to, 148
visual signals and, 111, 114, 141
cooperation from, 189
Conservativism, 180
Context, 27–28
Control, 4, 158, 163. See also Air Traffic Controller
as stress behavior, 12–13
Cooperation, 189
Cooperation Zone, 13–14, 28, 157–159
Costs, of meetings, 5, 49–50, 177–179
Creation
of agenda checklist, 54–62, 181
in Holographic Thinking, 36–38
Criteria
about agreement, 134
about bad news, 131–134
budgetary, 127–131
in Cage Rattling Document, 180
definition of, 126–127
extraction of, 131–134, 138–139
focus on, 128–130
Great Moments on, 134
for groups, 135
ideas and, 126–127
item, 59–60
negative, 132–134
positive, 132–134
roles related to, 130–131
summary on, 135
time as, 129
Curiosity, 37–38
D
Friendly Snipers in, 18, 21, 159
Maybe People in, 24–26
Yes People in, 24–26
Data additions, 73
Dealing with People You Can’t Stand: How to Bring Out the Best in People at Their Worst (Kirschner and Brinkman), 11–13, 37
Deciders, 52–54
Depersonalization, 134
Direct managers, 48–49
Disagreement, 110
process for, 134
Disney, Walt, 101
Distractions, 51–52
criteria on, 130
internal, 45–47
Distribution, 60–62
Doctors, 3–4
efficiency for, 73
time for, 81
Documentation, 47. See also Cage Rattling Document
after verbal presentations, 175
Doers, 52–54
E
Efficiency, 73
Einstein, Albert, 11
Ellison, Larry, 85
Email, 60
commitment in, 78
follow-up in, 121
Emerson, Ralph Waldo, 93
End times, unusual, 149
Equipment, 181. See also Visual devices
Erasable visual devices, 94
External distractions, 46–47
F
Face-to-face meetings, 50
auditory agreement in, 109–111, 114
auditory signal in, 109–111, 114
circular Q for, 106
process roles in, 89
visual devices in, 94–95, 100, 118–120, 123
Facilitators, 182
Fear, 173
Federal regulations, 140
Filtering, 46–47
Fire departments, 134
Flight Recorder, 62
follow-up and, 86–87, 92, 120–123, 143–144, 152–153
Great Moments on, 163
Know-it-alls and, 160, 163–164
summary on, 122–123
Think-they-know-it-alls and, 160
at virtual meeting, 90, 148, 152–154
visual totality and, 153
Flip chart, 134
matching on, 139–140
PowerPoint compared to, 118–119, 123
on criteria, 128–130
for Holographic Thinking, 93
lateness and, 78
need as, 93
purpose as, 93
visual devices for, 94–99, 115
Follow-up, 69–70
Flight Recorder and, 86–87, 92, 120–123, 143–144, 152–153
as meeting process, 138, 143–144
Ford, Henry, 125
Format, 132–133, 148. See also Agenda format
of agenda checklist, 62–70, 74
in meeting preparation, 50, 56
Franklin, Ben, 157
G
Generalization point, human, 179
Geographic criteria, 126
Get appreciated, 13–16, 29, 158–161
Get it done, 13–18, 33–35, 157–158
Get it right, 13–16, 29, 33–35, 158
Global consulting firm, 154
Good-Bye, 153
Great Moments
on auditory signal, 112–113
on circular Q, 112
on criteria, 134
on data additions, 73
on Flight Recorder, 163
on integration, 37–38
on interrupting, 91
on Know-it-alls, 99
on lateness, 81–82
on restroom, 27
on solitaire, 9
“Greater Rick,” 37
Greetings, 150
Gretzky, Wayne, 185
Group Format, 132–133
Groups, 135
“Grunt,” 112–113
H
Harvard Business Review, 4, 179
Holographic Thinking, 31
creation in, 36–38
focus for, 93
integration in, 35–39
Judges and, 161–162
Meeting Preparation for, 43–56
summary on, 38–39
survey in, 32–34
visual devices and, 116–118, 133
“Hot topic,” 142
Human generalization point, 179
Human Resource, 177–178
Hypothetical example, 179
I
Ideas, 126–127
Implementation
Cage Rattling Document for, 174–181, 184
equipment for, 181
fear and, 173
responsibility for, 174
steps for, 174
summary on, 183–184
Individuals, 135
Information, pre-meeting, 67–68
Information reporting, 44–47
of bad news, 48–49
Initial reactions, 49
Integration
Great Moments on, 37–38
in Holographic Thinking, 35–39
of Robert’s Rules, 170–172
Intent
in Cage Rattling Document, 175–176, 184
criteria and, 125–126, 129, 135
Interaction, 45–48
Internal distractions, 45–47
Interpretation, 46
Interrupting, 91
breathing and, 101–102
Issues
depersonalization of, 134
membership, 32–33
Item criteria, 59–60
Item deadline, 60–62
Item expectations, 68–69
Item leader, 65–70
Item number, 63–64
Item processes, 66–70
Item purpose, 65–66
Item responsibility
in agenda format, 65
in follow-up, 121
Item submission, 58–59
Item time
for agenda checklist, 59–60
for Air Traffic Controller, 95–96, 100
Item time frame
in agenda format, 64–65, 74–75, 149, 151
for voluntary Q, 104–105
Item title, 63–64
J
Judges
Holographic Thinking and, 161–162
K
Know-it-alls, 17
Flight Recorder and, 160, 163–164
Great Moments on, 99
Think-they-know-it-alls, 19–20, 26, 160
L
Lateness
commitment against, 78
cycle of, 77–79
focus and, 78
Great Moments on, 81–82
by higher-ups, 79
procrastination in, 61
summary on, 82
techniques against, 79–82
travel time and, 80–81
unusual start times and, 80–81
validity for, 79
virtual meetings and, 80–81
Laws, 140
Leaders, 65–70
volunteering as, 144–145
Lens of Understanding, 13–14
Llama dung, 182–183
Log in time, 149
Lucid Meetings, 5
M
Malicious sniping, 18
Marketing meeting, 54
Matching
in experiments, 182
on flip chart, 139–140
as meeting process, 137, 139–140
Maybe People
competition and, 162
in Danger Zone, 24–26
Mead, Margaret, 189
Meeting formats, 148. See also Conference calls; Face-to-face meetings; Virtual meetings
Meeting Jet process, 7–8. See also specific topics
Meeting preparation, 43
agenda creation in, 54–56
attendee list in, 51–56
purpose in, 44–49
Meeting processes
brainstorming as, 137–141, 148
circular Q for, 140–141
formats related to, 148
mismatching as, 138–140
summary on, 145
voluntary Q in, 140–141
Meetings. See also specific topics
greetings before, 150
problem categories of, 5–8
Membership issue, 32–33
unusual start times and, 149
visual devices for, 115
Mismatching, 161
in experiments, 182
as meeting process, 138–140
Mission statements, 176
Motion amendments, 169
Motions, 168–172
Multitasking, 152
N
Needs
as focus, 93
in process box, 96
Need-to-know people, 52–54
Negative criteria, 132–134
Negativity, 6–7
Nonerasable visual devices, 94
Nothing People
empowerment of, 162
Number, item, 63–64
O
Opener, 176
Opportunities, 11
for survival, 185–188
Options, 135
Overview, 63
P
Passive people, 101–102
Penalties
People, 6
Personality, 11–12
Pilots, 62
action steps from, 86–87
on process, 108
Robert’s Rules and, 170
speaking time limit and, 86, 91–92, 108–109
Tarmac and, 98
at virtual meeting, 90
allies in, 33–35
Positive criteria, 132–134
Post-meeting actions, 69–70
Postponement, 108
PowerPoint
flip chart compared to, 118–119, 123
for presentation, 141
review by, 119
whiteboard compared to, 118
Preflight Checklist. See Meeting Preparation
Pre-meeting information, 67–68
Preparation, 5–6. See also Meeting preparation
Presentations
Q&A related to, 141–142
seating for, 171–172
verbal, 174–175
Prime time, 72
Problem categories
people as, 6
preparation as, 5–6
process as, 6–7
time as, 7–8
Problem solving
in Cage Rattling Document, 179–180, 184
questions in, 182–183
Procedure manual, 171–172
from Air Traffic Controller, 87, 94–98
copilots and, 99
for disagreement, 134
item processes, 66–70
Pilots on, 108
Tanks and, 159
Process box, 163–164
needs in, 96
time in, 95–97
on whiteboard, 97
who will do what and when in, 96
Process comments, 91
Process roles, 85. See also Air Traffic Controller; Flight Recorder; Pilot
in agenda checklist, 62
attention on, 86
in face-to-face meeting, 89
rotation of, 90
summary on, 91–92
in virtual meetings, 89–90
Procrastination, 61
Professional orientations, 32
Punishments. See Penalties
Purpose, 65–66
in agenda checklist, 58–59
as focus, 93
in meeting preparation, 44–49
Q
Q. See Queue
Question and answer (Q&A)
as meeting process, 138, 141–142
presentation related to, 141–142
in problem solving, 182–183
Queue (Q). See also Circular Q
Air Traffic Controller and, 87, 91–92, 103–104, 113, 170
auditory signal and, 110
for discussion, 142
questions for participants and, 107
random order in, 106, 113, 152, 155
Snipers and, 159
voluntary, 104–105, 113, 120, 140–141
R
Radar, 12
Random order, 106, 113, 152, 155
RAS. See Reticular activating system
Refugees, 185–188
Repetition
auditory signal and, 110
speaking order and, 103
understanding and, 117–118
Resource people, 52–54
Respect, 78
Restroom, 27
Reticular activating system (RAS), 12
Review, 119
Robert, Henry M., 167
Robert’s Rules of Order (Robert’s Rules) (Robert), 167
Air Traffic Controller and, 170
call for question in, 168–170, 172
integration of, 170–172
motion amendments in, 169
motions in, 168–172
order summary in, 169
Pilot and, 170
second the motion in, 168–172
summary on, 172
Roles, 130–131, 177. See also Process roles
Ruth, Babe, 173
S
Seating, 82
for presentations, 171–172
Second the motion, 168–172
Self-esteem, 18–19
Showing value, 180
Snipers
in Danger Zone, 17–21, 26, 159
Q and, 159
Solitaire, 9
Speaking order. See also Queue
competition and, 102–103
repetition and, 103
in virtual meetings, 102–103
Speaking time limit, 170–171
Pilots and, 86, 91–92, 108–109
Stand-up meetings, 82
Stress behavior, 12–13
Summary, 169
on agenda checklist, 74–75
on behaviors, 27–29
on conference calls, 154–156
on criteria, 135
on Flight Recorder, 122–123
on Holographic Thinking, 38–39
on implementation, 183–184
on lateness, 82
on meeting processes, 145
on process roles, 91–92
on Robert’s Rules, 172
on virtual meetings, 154–156
on visual devices, 100
Survey, 32–34
T
Think-they-know-it-alls, 19–20, 26
Flight Recorder and, 160
Time. See also Item time; Lateness
auditory signal and, 110
for couples, 126
as criteria, 129
for discussion, 142
for doctors, 81
of information reporting, 48
in meetings, 4, 36, 38–39, 48, 53
as problem category, 7–8
in process box, 95–97
visual communication over, 116–118
Time/benefit ratio, 49–50, 55, 59
Topic box, 163–164
on whiteboard, 97
Copilots and, 99
Travel time, 80–81
U
Understanding, 13–14
repetition and, 117–118
Unusual end times, 149
Unusual start times
lateness and, 80–81
memory and, 149
V
Value, showing, 180
Verbal presentations, 174–175
Verbal sniping, 18
Virtual meetings, 50
Air Traffic Controller at, 90, 119
conference calls compared to, 148
definition of, 147
Flight Recorder at, 90, 148, 152–154
follow up for, 153
lateness and, 80–81
log in time for, 149
multitasking and, 152
mute function in, 150–151, 153
Pilots at, 90
process roles in, 89–90
speaking order in, 102–103
summary on, 154–156
Tarmac on, 98
visual device in, 94–95, 100, 118–119
Vision, 62–63
Visual communication, 116–118
Visual devices, 121
in face-to-face meeting, 94–95, 100, 118–120, 123
Holographic Thinking and, 116–118, 133
for memory, 115
outlining program on, 140
summary on, 100
in virtual meetings, 94–95, 100, 118–119
Visual flight recording, 115. See also Flight Recorder
Air Traffic Controller and, 119–120
auditory communication compared to, 116–118
visual devices for, 118–119
Visual recording, 36, 38. See also Visual devices
Visual totality, 153
Voluntary Q, 113
in face-to-face meeting, 104–105, 120
in meeting processes, 140–141
Volunteering, 144–145
Voting
in Robert’s Rules, 169, 171–172
W
Wharton Center for Applied Research, 4, 178–179
Whiteboard, 134
in face-to-face meetings, 120
PowerPoint compared to, 118
process box on, 97
topic box on, 97
Who will do what and when
in process box, 96
World War II, 185–188
Wujec, Tom, 115
Y
Yes People
in Danger Zone, 24–26
empowerment of, 162