Acknowledgments

As usual, I have too many people to acknowledge and too little space to do so. Thank you to my fellow Design Thinking colleagues and enthusiasts across Microsoft’s Design Thinking communities, LinkedIn’s various Design Thinking groups, and my own colleagues and customers spanning several decades of global technology initiatives, programs, and projects.

I want to especially call out Bruce Gay, Sean McGuire, Prashant Mittal, Karen Zeigler, Luis Solano, Brennan Lynch, Amir Naghmi, Jeanette Sjoberg, Darhyl Watkins, Drew Gervino, Rebecca Whitworth, Rick Furino, Paul MacDonald, Mike Carr, Jeffrey Johnson, Michael Pigg, Noopur Hegde, Seema Garg, Charles Lamanna, Suneel Mathur, Michelle Newton, Gregg Barker, Danyal Farooq, Lori Stockton, Jenn Goth, Brent Hawkinson, Jose Mata, Dave Spear, Sharon Long, Jon Greville, Pierre-Frederic Jaffre, James Paley, Ryan Tan, Ming Chao, Puneet Gupta, Bryan McMillan, Laura Martelli, Shaily Nair, Perry Lanaway, Tom Ball, Tim Litton, Rob Standefer, Brian Seitz, Bill Cunnane, Sanjay Lobo, Nita Copley, Phyllis Rhodes, Fazil Osman, Al Rothfuchs, Rick Nye, Don Ballard, Karen Richardson, Paul Mirts, David Driftmier, Bharani Srinivasan, Angelo Cotanidis, Anna MacWilliams, Michael Herold, Adebola Ibironke, Gregory Lisiak, Michael Litman, John Turner, Danny Borden, Sanjay Lobo, Tom Frederick, John Dobbins, Tim Rhodes, Julie Chandler, Andreas Jenzer, Naeem Hashmi, Leonard Glass, Srini Jasti, Brianna Ritter, Teja Immidi, Melanie Putlak, Juergen Imhoff, Marc Ashbrook, Mike Wise, JD Meier, Dave Sanders, Jony Lawrence, Yoav Intrator, Hardy Utley, Jeff Davis, Judson Althoff, Satya Nadella, Uli Homann, and Paul Slater, along with my customers and colleagues around the world. Together, you have helped demonstrate throughout the years how, when, and where it makes sense to apply Design Thinking to Tech. And you have helped me find balance while keeping us grounded in the the real world of delivering value in the toughest situations around the globe.

Thank you also to the team supporting Wicked Problem Solving at the Project Management Institute, the instructors at the LUMA Institute, and the professors and speakers connected to Stanford’s d.school for inspiring me by how you embody and demonstrate the best of human-centric thinking. I am grateful for the abilities you have given my teams and me to help others solve tough problems and realize value on our collective journeys to somewhere New, somewhere Better.

And finally, thank you to the One who makes all things possible. I can imagine no better life and no better way to serve than through and with the people you’ve placed in my path all these years. There is nothing too difficult, nothing impossible, with You by my side.