Accountability
communicating company ethics and, 79–102
discipline, 95–98
ethical auditing, 98–101
rewards, 93–95
training processes, 83–90
visual marketing, 90–92
ethical decisions, through, 57–76
decision making ladder, creating. See under ethical decisions
using COE, 58–60
framework of, 108–110
Acronyms, 51–54. See also Mnemonic device
Business morality, 7–9
Capitalist or contributive justice theory, 71
CEMS. See Corporate ethical management systems (CEMS)
Code of conduct. See Code of ethics (COE)
Code of ethics (COE)
role modeling and, 47–54
values and behaviors, 48–54
company behaviors, 50–51
company values, 49–50
mnemonic device, 51–54
COE. See Code of ethics (COE)
Communication, in CEMS, 79–102
Company COE. See Code of ethics (COE)
Company ethics, management system, 1–14
Context
framework of, 108–110
organizational, ethics and, 15–26
Continuous Quality Improvement, 1
Corporate ethical management system (CEMS)
critical foundations, 17
failure of, 59
Frodo, 16–17
need for, 3–5
Plato and, 16–17
quality improvement processes, 1
research and, 5–7
results of, 1
and role modeling, 47–48
terms used in, 7–11
Corporate social responsibility (CSR), 19, 21–22
Cultural relativism, 68
Customer service, 20–21
Decision-making ladder (DML), 58, 61–65, 67–72, 74–75, 79, 109, 120, 123. See also Ethical decisions
Deontological ethics, 17–18
Destructive behavior, 3
Discipline, 95–98
Distributive justice theory, 71
Divine command (DC) ethical theory, 64–65
DML. See Decision-making ladder (DML)
Dunn’s DML. See Decision-making ladder (DML)
Egalitarianism, 71
EL. See Ethical leadership (EL)
Engrained ethical theory, 115–116
Ethical auditing, 98–101
Ethical decisions, accountability and
decision making ladder, creating, 60–76
cultural relativism, 68
DC theory, 64–65
Dunn’s, 62–64
ethical egoism theory, 65–66
justice theory, 70–71
Kantian ethics, 66–67
narrative ethics, 72–73
natural law theory,65
situational ethics, 68–69
social media, 73–75
utilitarianism, 67–68
virtue ethics, 69–70
using COE, 58–60
Ethical egoism theory, 65–66
Ethical hiring, 80–81
Ethical leadership (EL)
research on, 5–6
Ethical management, 10–11
Ethical theory, 75–76
Ethics
of care, 20
communication and, 79–102
definition of, 9
importance of, 15–26
teleological, 22–23
Ethic-specific tool. See Decision-making ladder (DML)
Executives’ Ethical Guide (EEG), 61
Explicit CSR, 21–22
Frodo, 16–17
Hiring. See Ethical hiring
implicit CSR, 21
Informational or interactional justice theory, 72
Instrumental stakeholder view, 19
justice theory, 70–71
Kantian ethics, 66–67
Kohlberg’s model, 110–112
Law-abiding behavior, 2
Leadership. See Ethical leadership
Management ethics, lack of, 2
MM. See Moldable Model© (MM)
Mnemonic device, 51–54
Moldable Model©(MM), 2
and CEMS, 108–115
evaluation of, 108–109
engrained ethical theory, 115–116
ethics, role in, 15
framework of, 108–110
implementation of, 105–116
and Kohlberg’s model, 110–112
Moore-Dunn ethical theory, 22, 63
Morals. See Business morality
narrative ethics, 72–73
Natural law (NL) theory, 65
ongoing ethics training, 88–90
Organizational context, ethics and, 15–26
Organizational duty
to community, 21–22
to employee and customer care, 20–21
to financial performance, 18–20
Organizational outcomes, 22–26
employee outcomes, 24–26
financial performance, 22–24
Organizational tools, 1
Orientation ethics training, 85–88
peer-to-peer role modeling, 25, 39–40
mentor systems, 42–43
Plato, 16–17
Procedural justice, 72
Rewards, 93–95
Role modeling, 29–43
and code of ethics, 47–54
framework of, 108–110
peer-to-peer. See Peer-to-peer role modeling
theoretical basis, 30–33
social exchange theory, 32–33
social learning theory, 31–32
TT. See Top-tier (TT) role modeling
shareholder theory (ShaT), 18–19
Situational ethics, 68–69
Six Sigma, 1
Social exchange theory (SXT), 32–33
Social learning theory (SLT), 31–32
Social media, 73–75
Stakeholder theory (StaT), 19
StaT. See Stakeholder theory (StaT)
SWOTT, 61
SXT. See Social exchange theory (SXT)
teleological ethics, 22–23
Top-tier (TT) role modeling
company COE, 34–35
leader attributes, ethical, 35–39
mentor systems, 41
personal morality, 34
Total Quality Management, 1
Training processes, 83–90
ongoing ethics training, 88–90
orientation ethics training, 85–88
utilitarianism, 67–68
Unethical behaviour, 3–4, 6, 59
values and behaviors, COE
company behaviors, 50–51
company values, 49–50
mnemonic device, 51–54
Virtue ethics, 69–70
concepts in DML, 70
Visual marketing, 90–92