NOTES

1. Henry Mintzberg, “The Manager’s Job: Folklore and Fact,” Harvard Business Review, March–April 1990, https://hbr.org/1990/03/the-managers-job-folklore-and-fact.

2. Og Mandino, The Greatest Salesman in the World (New York: Bantam Books, 1983) 47.

3. Merriam-Webster, s.v. “productivity,” accessed November 4, 2020, https://www.merriam-webster.com/dictionary/productivity.

4. Merriam-Webster, s.v. “performance,” accessed November 4, 2020, https://www.merriam-webster.com/dictionary/performance.

5. Jim Harter, “Employee Engagement on the Rise in the U.S.,” Gallup, August 26, 2018, https://news.gallup.com/poll/241649/employee-engagement-rise.aspx.

6. David Woods, “Three Quarters of Employees Want More Training at Work to Fulfill Their Full Potential, Middlesex University Reports,” HR Magazine, May 18, 2011, https://www.hrmagazine.co.uk/article-details/three-quarters-of-employees-want-more-training-at-work-to-fulfill-their-full-potential-middlesex-university-reports.

7. Integra, “IRR Sponsored Study: ‘Desk Rage’ and Workplace Stress,” Integra Realty Resources, November 29, 2000, https://www.irr.com/news/irr-sponsored-study-desk-rage-and-workplace-stress-9677.

8. Harter, “Employee Engagement on Rise.”

9. Kermit Pattison, “Worker Interrupted: The Cost of Task Switching,” Fast-Company, July 28, 2008, https://www.fastcompany.com/944128/worker-interrupted-cost-task-switching.

10. The Radicati Group, “Email Statistics Report 2015–2019,” March 2015, 4, http://www.radicati.com/wp/wp-content/uploads/2015/02/Email-Statistics-Report-2015-2019-Executive-Summary.pdf.

11. VitalSmarts, “Is Your Team a Ticking Time Bomb? New Research Shows It Only Takes 1 to 2 Team Members to Undermine Results When They Fumble Tasks and Responsibilities,” Cision PR Newswire, May 16, 2019, https://www.prnewswire.com/news-releases/is-your-team-a-ticking-time-bomb-new-research-shows-it-only-takes-1-or-2-team-members-to-undermine-results-when-they-fumble-tasks-and-responsibilities-300851400.html.

12. Becoming Your Best Global Leadership, Performance and Productivity Survey, 2018–2019.

13. Source: Becoming Your Best Global Leadership.

14. Becoming Your Best Global Leadership, Performance and Productivity Survey, 2018–2019.

15. Tom Benson, “Re-Living the Wright Way: Biography of Orville Wright,” National Aeronautics and Space Administration, last modified June 12, 2014, 05:10, https://wright.nasa.gov/orville.htm.

16. Wikipedia, “Wright Flyer,” Wikimedia Foundation, last modified October 23, 2020, 03:22, https://en.wikipedia.org/wiki/Wright_Flyer.

17. Jim Collins, Good to Great: Why Some Companies Make the Leap and Others Don’t (William Collins, 2001), 42.

18. James Allen, “Visions and Ideals,” in As a Man Thinketh (Chicago: Sheldon University Press, 1908), 86.

19. Lewis Carroll, Alice’s Adventures in Wonderland, Chapter 6, last updated October 12, 2020, https://www.gutenberg.org/files/11/11-h/11-h.htm.

20. Shivali Best, “Day That People Most Likely to Give Up Their New Year’s Resolutions—And It’s Very Soon,” The Mirror, January 2, 2020, https://www.mirror.co.uk/science/day-people-most-likely-give-21199904.

21. Mandino, Greatest Salesman in the World, 67.

22. Jon Peddie Research, “Jon Peddie Research: Multiple Displays Can Increase Productivity by 42%,” JPR, October 26, 2017, https://www.jonpeddie.com/press-releases/jon-peddie-research-multiple-displays-can-increase-productivity-by-42/.

23. Ella Wheeler Wilcox, World Voices (New York: Hearst’s International Library Company, 1916).