CHAPTER THREE

1. Charles Fishman, The War for Talent (CITY: Fast Company, August 1998), 104.

CHAPTER FOUR

1. Daniel Goleman, Working with Emotional Intelligence (New York: Bantam, 1998), 9. Also by Daniel Goleman, Emotional Intelligence (New York: Bantam, 1995), chapter 10.

2. Robert K. Greenleaf, Teacher as Servant (The Greenleaf Center for Servent-Leadership, Indianapolis, 1979).

3. Richard Carlson, Don’t Sweat the Small Stuff ’(New York: Hyperion, 1997), 65.

CHAPTER FIVE

1. Frances Hesselbein and Paul M. Cohen, eds., Leader to Leader: Enduring Lessons on Leadership By the Drucker Foundation (San Francisco: Josse-Bass Publishers, 1999), 279.

* Financial data and Fortune magazine information from Whole Foods Market, Inc., 1998 report to stockholders.

2. Rhoda Thomas Tripp, ed., The International Thesaurus of Quotations (New York: Harper & Row, 1970), 206.

CHAPTER SIX

1. “Nortel Networks Marketing Campaign Signals Aggressive Approach to Building a Brand,” PR Newswire (12 March 1999).

CHAPTER SEVEN

1. Stephanie Armour, “Failure to Communicate Costly to Companies,” USA Today (30 September 1998).

CHAPTER NINE

1. Gary Hudepohl, of Gary Hudepohl Associates, interviewed by Frank Pacetta, January 10, 1999.

CHAPTER ELEVEN

1. Neil Sessoms, interviewed by Frank Pacetta and Roger Gittines, January 27, 1999.

CHAPTER THIRTEEN

1. Neil Lamey, interviewed by Frank Pacetta and Roger Gittines, January 15, 1999.

2. Richard Sennett, The Corrosion of Character: Personal Consequences of Work in the New Capitalism (New York: W.W. Norton & Co., 1998), 114.

CHAPTER FIFTEEN

1. Marcus Buckingham and Curt Coffman, First, Break All the Rules: What the World’s Greatest Managers Do Differently (New York: Simon & Schuster, 1999), 37-39.

2. LuvLines: A Corporate Newsletter for the Employees of Southwest Airlines, November 1995.

3. Jane Fichem, vice president human resources development, Bass Hotels & Resorts, interviewed by Frank Pacetta and Roger Gittines, January 27, 1999.

4. Mark Donnolo, of the Alexander Group, interviewed by Frank Pacetta and Roger Gittines, February 12, 1999.

CHAPTER SIXTEEN

1. “The Pain of Downsizing,” Business Week, May 9, 1994.

2. Michael M. Weinstein, “Economic Sucess: Cream in Labor Market’s Churn; Why Job Losses Are Rising amid Job Hunters’ Nirvana,” The New York Times, July 22, 1999.

3. David Dorsey, The Force (New York: Ballantine Books, 1994).