Contents
Introduction: Tune-ups, Turnarounds, Transformations, and Take offs
1 To Hell with Ho-hum
2 Accomplishing the Hard Part—Going from Good to Great
3 Deploying the High Five—Simplicity, Preparation, Perfection, Pride, and People
4 Do Get Excited—Reaping the Rewards of Emotion
5 Running the Trust Department
6 Making Big Dreams Happen—What a Great Place to Work!
7 Four Deadly Words—“It’s News to Me!”—And What to Do About Them
8 Halftime—Crossing the Bridge from Whining to Winning
9 Ross, Me, and the Giant Sucking Sound
10 Recruiting Savvy—Build a Network to the Talent
11 On the Fast Track—Because the Train(ing) Doesn’t Stop Here Anymore
12 Gaining Proccessability to Close the Loop—Connecting People to Profits
13 Sorry, Lou—No More Team/Me
14 The Art of How—The Leadership Difference
15 Understanding the Implications of a Faulty Employee/Customer Paradigm—Or, Pissing Off the Customer Is a Real Bad Idea
16 The People-ology Payoff—No Limits