Question 1    What is meant by the ‘ABC’ of business communication?

Question 2    What is the rough maximum number of people with whom it is practicable to communicate as a team?

Question 3    When you receive a communication, what are the three decisions you could take as to what to do with it?

Question 4    If you are using codes, or abbreviations such as those found in text messaging, what must you and the receiver share?

Question 5    What is the aim of normal management communication?

Question 6    What do you consider a reasonable length of time for a team briefing? How frequently should they be held? Circle your preferred answer:

Question 7    Complete the following sentence:

Question 8    What is the first question you should ask yourself before sending any communication?

Question 9    What are Questions 2 and 3 of the eight key questions to ask when choosing the most effective communication channel for any purpose?

Question 10    ‘It is important to tell people why you need them to do something.’