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Unit specification
by Institute of Leadership & Institute of Leadership & Mana
Understanding the Communication Process in the Workplace, 5th Edition
Cover
Title Page
Copyright
Contents
Series preface
Unit specification
Workbook introduction
1 ILM Super Series study links
2 Links to ILM qualifications
3 Workbook objectives
Session A The communication process
1 Introduction
2 The importance of communicating effectively at work
3 The communication cycle
4 Recognizing and overcoming barriers to communication
5 Ensuring effective communication in the workplace
6 Summary
Session B Communication media
1 Introduction
2 Choosing the right method of communication
3 Face-to-face communication
4 Gathering and using feedback
5 Non-verbal communication
6 Summary
Performance checks
1 Quick quiz
2 Workbook assessment
Reflect and review
1 Reflect and review
2 Action plan
3 Extensions
4 Answers to self-assessment questions
5 Answers to activities
6 Answers to the quick quiz
7 Certificate
Backcover
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