References and further reading

Note that this list does not include the publications in the Best Management Practice (BMP) portfolio which are cited in full in Appendix C.

Argote, L. (2000). Knowledge transfer: a basis for competitive advantage in firms. Organizational Behaviour and Human Decision Processes. Vol. 82, No. 1, pp. 150–69.

BSI (2003). Managing Culture and Knowledge: A Guide to Good Practice. Committee KMS/1, Rob Young (Chairman), PD 7501. British Standards Institution, London.

BSI (2003). Guide to Measurements in Knowledge Management. Committee KMS/1, Rob Young (Chairman), PD 7502. British Standards Institution, London.

BSI (2001). Knowledge Management: A Guide to Good Practice. British Standards Institution, London.

Drake, P. (2005a). Communicative Action in Information Security Systems: An Application of Social Theory in a Technical Domain. Hull Business School, University of Hull.

Drake, P. (2005b). Socialising the domain of information security. OR Insight, Vol. 18, No. 3, pp. 15–23. Operational Research Society, University of Hull.

Duck, J. D. (2000). Managing change: the art of balancing. Harvard Business Review, November–December.

Dugmore, J. and Lacy, S. (2006). Achieving ISO/IEC 20000. British Standards Institution, London.

Hackman, J. R. and Oldham, G. R. (1980). Work Redesign (Organization Development). Addison-Wesley, Reading, MA.

Hambling, B. (ed.) with Morgan, P., Samaroo, A., Thompson, G. and Williams, P. (2007). Software Testing: An ISEB Foundation. British Computer Society, Swindon.

Institute of Internal Auditors (2005). Global Technology Audit Guide 2: Change and Patch Management Controls: Critical for Organizational Success. Institute of Internal Auditors, Altamonte Springs, Florida.

ISO/IEC TR 9294:2005. Information Technology: Guidelines for the Management of Software Documentation.

ITGI (2005). COBIT 4.0: Control OBjectives, Management Guidelines and Maturity Models. IT Governance Institute.

Kanter, R. M. (2001). Evolve! Succeeding in the Digital Culture of Tomorrow. Harvard Business School Press, Boston, MA.

Kotter, J. P. and Schlesinger, L. C. (1979). Choosing strategies for change. Harvard Business Review Vol. 57, No. 2, p.106.

Lev, B. (2001). Intangibles: Management, Measurement and Reporting. The Brookings Institution.

Magretta, J. (2002). What Management Is: How it Works and Why it’s Everyone’s Business. The Free Press, New York.

Peters, T. and Waterman, R. (1982). In Search of Excellence (McKinsey 7S model). Harper & Row, New York.

Sirkin, H. L., Keenan, P. and Jackson, A. (2005). The hard side of change management. Harvard Business Review, October.

Szulanski, G. (1992). Sticky Knowledge: Barriers to Knowing in the Firm. Sage Publication, London.

Szulanski, G. (1996). Exploring internal stickiness: impediments to the transfer of best practice within the firm. Strategic Management Journal, 17 (summer special issue), pp. 27–43.

Vogel, D. (2005). Effective Regulatory Compliance Requires IT Configuration Management. Gartner Inc. Research ID: G00127752. Gartner Inc., Stamford, CT.

Whitmore, J. (1992). Coaching for Performance. Nicholas Brealey Publishing, London.