Index
A
accountability of leaders, 39-40
acculturation process, 24
active listening, 36
AEO (American Eagle Outfitters), 58
aligning employees with vision, values, and mission, 109-118, 185
allocating resources, 41-47, 182
BuildNet case study, 47-48
Minitab case study, 46-47
American Eagle Outfitters (AEO), 58
American Express, 86
Ascend One, 124
assets, employees as, 9
B
Barrett, Colleen, 105
Bell, Chip, 156
Big Hairy Audacious Goal (BHAG), 116
Bleier, Robert, 5
bonuses, 68
Braque, Georges, 179
The Bucket List, 181
Buddha, 180
BuildNet, 47-48
Built to Last (Collins), 116, 150
C
Capelli, Peter, 130
Carnegie, Dale, 4
Catell, Robert, 174
change
to corporate culture, 147-151
evolutionary nature of, 158
J Curve, 163
magnitude of, 157
preparing employees for, 153-163, 187
resistance to, 158-159
United States Olympic Committee case study, 160-162
charisma, 37
Chastain, Brandi, 75
CIA, 54-55
company mission statement, aligning employees with, 109-118, 185
company values/vision, aligning employees with, 109-118, 185
contributions from employees
compared to effort, 49-55
evaluating, 55-60
motivating for, 55-60
costs of employee turnover, 9, 133
courage of leaders, 37
Cowher, Bill, 5
The Crisis (Payne), 4
Cruise, Tom, 177
culture, 139. See also supportive workplace environments, creating
changing, 147-151
culture of engagement, 10-11
culture of inclusion, 148-149
evolving nature of, 144-147
John Deere case study, 142-143
Men’s Wearhouse case study, 144
SAS Institute case study, 148
Southwest Airlines case study, 146
D
defined-benefit pensions, 15
defined-contribution pensions, 15
demanding
employee contributions, 49-55, 183
DePuy Orthopedics, 58-59
E
effort
applauding versus rewarding, 61-66
compared to contribution, 49-55
ego stroking, 75
embracing
panic, 4
employees
aligning with vision, values, and mission, 109-118, 185
as assets, 9
employee contributions
compared to effort, 49-55
evaluating, 55-60
motivating for, 55-60
employee discretionary effort, 10, 61
employer-employee relations, history of, 12-17
engaging, 10-11
human capital versus human assets, 119-127, 186
morale, building
encouragement and recognition, 71-77, 80, 184
fun in workplace, 101-107, 185
motivating, 17-20, 55-60, 71-77, 80, 184
onboarding process, 149
orientation, 181
preferred self, encouraging, 22-28, 35
acculturation process, 24
Alex Rodriguez case study, 30-31
importance of, 21-24
Minitab case study, 28-29
SAS Institute case study, 29
Starbucks case study, 25-26
preparing for change, 153-163, 187
recruitment and hiring process, 27, 31
treating as volunteers, 20, 129-138, 186
workplace camaraderie, 18-19
employer-employee relations, history of, 12-17
employers of choice, 48-50
employment market, 1-4
encouraging employees, 71-77, 80, 184
engaging employees, 10-11, 180
Enron, 171
ethical behavior, rewarding, 165-175, 187
ethics, cultivating, 165-175, 187
evaluating employees, 55-60
external ethics, 169
F
Falkenbach, Ken, 179
Family Medical Leave Act, 98
A Few Good Men, 177
Fighting Back (Bleier), 5
Foudy, Julie, 75
Freeman, Morgan, 181
fun in workplace, 101-107, 185
G
Gates, Bill, 18
Geography of Bliss (Weiner), 38
Goldman Sachs, 171
Good to Great (Collins), 150
Grant, Ulysses, 61
Great Place to Work Institute, 92
H
Hamm, Mia, 75
Harrison, Courtney, 160
Herman Miller mission statement, 115
honesty, 177-180
Hudson Institute Workforce 2000 and Workforce 2020 studies, 129-130
human assets, 119-127
definition of, 119-120
versus human assets, 121-123
The Human Side of the Enterprise (McGregor), 105
I
In Search of Excellence (Peters), 86
inclusion, cultures of, 148-149
initial public offering (IPO), 48
internal ethics, 169
J
J Curve, 163
Jellison, Jerry, 163
Jobs, Steve, 18
John Deere, 142-143
Johnson & Johnson
credo, 112
DePuy Orthopedics, 58-59
Tylenol recall, 114-115
Johnson, Magic, 106
joy in workplace, 23
JP Morgan Chase, 171
K
Kelleher, Herb, 105
KeySpan Energy, 174
Kingsolver, Barbara, 179
Kotter, John, 158
L
leaders
accountability, 39-40
characteristics of, 35-39
cheerleading employees, 71-77, 80, 184
compared to managers, 33
developing managers into, 35, 182
preparing employees for change, 153-163, 187
responsibilities of, 180
trustworthiness, 94
Levering, Robert, 92
Levi Strauss, 145
levity in workplace, 101-107, 185
lies, impact of, 177-180
Liggett & Myers Tobacco Company, 65
Liggett Group, Inc., 65
Lincoln, Abraham, 61
linking employees with vision, values, and mission, 109-118, 185
listening, 36
Lloyd, Carli, 75
Lombardi, Vince, 40
Lyman, Amy, 92
M
Machiavelli, Niccolo, 158
magnitude of change, 157
managers
compared to leaders, 33
definition of, 34
developing into leaders, 35, 182
preparing employees for change, 153-163, 187
Taylor’s Principles, 34
trustworthiness, 94
Maslow’s hierarchy of human needs, 17
maximum comfort zone, encouraging, 22
Men’s Wearhouse, 144
Merck, 110
meritocracies, 171
Minitab, 175
corporate culture, 28-29
ethical behavior, 170
resource allocation, 46-47
truthfulness, 179-180
mission statements, 109-118, 185
Montessori Day Care and Preschool, 103
Montessori, Maria, 104
morale, building
encouragement and recognition, 71-77, 80, 184
fun in workplace, 101-107, 185
Moskowitz, Milton, 92
motivating employees, 17-20, 55-60, 71-77, 80, 184
N
needs, hierarchy of (Maslow), 17
Noll, Chuck, 5
O
onboarding process, 27, 31, 149
The 100 Best Companies to Work for in America (Levering and Moskowitz), 92
organizational ethics, cultivating, 165-175, 187
orienting new employees, 181
Orwell, George, 178
P
Paine, Thomas, 4
panic, embracing, 4
pensions, 15
Peters, Tom, 86
Pittsburgh Steelers, 5-6
preferred self, encouraging, 22-31, 35
acculturation process, 24
Alex Rodriguez case study, 30-31
importance of, 21-24
Minitab case study, 28-29
SAS Institute case study, 29
Starbucks case study, 25-26
presence (leaders), 37
Presley, Elvis, 177
The Prince (Machiavelli), 159
productivity propulsion mechanism, 25
providing resources, 41-47, 182
BuildNet case study, 47-48
Minitab case study, 46-47
Q-R
Rack Space, 76
Rampone, Christie, 75
Rauff, Yvette, 175
recognizing employees, 71-77, 80, 184
recruitment and hiring process, 27, 31, 149
Red Gate, Ltd, 117-118
resistance to change, 158-159
resources, providing, 41-47, 182
BuildNet case study, 47-48
Minitab case study, 46-47
rewarding
employee contributions, 61-70, 183
ethical behavior, 165-175, 187
reward systems, 70
risk-trust dynamic, 91-99
Rodriguez, Alex, 30-31
Rousseau, Denise, 21
Ryan, Barbara, 46
S
SAS Institute
corporate culture, 148
employee encouragement and recognition, 77-80
human capital investment, 124
Montessori Day Care and Preschool, 103
preferred self, encouraging, 29
treating employees as volunteers, 136
trust, 97
social activity, work as, 85
social contract between employers/employees, 12-17
Solo, Hope, 75
Southwest Airlines
corporate culture, 146
employee encouragement and recognition, 72-73
fun in workplace, 105
Starbucks, 25
Steelers case study, 5-6
supportive workplace environments, creating, 139
ethical behavior, rewarding, 165-175, 187
fun in workplace, 101-107, 185
preferred self, encouraging, 22-28, 31
acculturation process, 24
Alex Rodriguez case study, 30-31
importance of, 21-24
Minitab case study, 28-29
SAS Institute case study, 29
Starbucks case study, 25-26
preparing employees for change, 153-163, 187
resources, providing, 41-47, 182
BuildNet case study, 47-48
Minitab case study, 46-47
rules to build engaged workplaces, 180-188
summary, 180-188
treating employees as volunteers, 129-138, 186
work as social activity, 85
Switzerland, political engagement in, 38
T
talent management
definition of, 126
overview, 6-7
Pittsburgh Steelers case study, 5-6
Taylor’s Principles, 34
Taylor, Frederick Winslow, 34
Theory X Management, 13, 105, 120
Theory Y Management, 105
time to fill rate, 129
Tomlin, Mike, 5
truth, 177-180
Twain, Mark, 178
Tylenol recall, 114-115
U
U.S. Women’s Olympic soccer team, 75
Ueberroth, Peter, 160
United States Olympic Committee, 160-162
V
values, aligning employees with, 109-118, 185
vision, aligning employees with, 109-118, 185
volunteers, treating employees as, 20, 129-138, 186
W-X-Y-Z
Weiner, Eric, 38
Welsh, Jack, 67
Westinghouse Electric Company, 101-102
Whatling, Hannah, 117
Woods, Tiger, 160
work as social activity, 85
Workforce 2000 study, 129-130
Workforce 2020 study, 129-130
workplace camaraderie, 18-19
workplace environments. See supportive workplace environments, creating
Yankees, 31
Zimmer, George, 144