NOTES

CHAPTER 1

1. Richard P. Finnegan, The Power of Stay Interviews for Engagement and Retention, Society for Human Resources Management, 2012, p 6.

2. Gallup, “State of the American Workplace: Employee Engagement Insights for U.S. Business Leaders,” 2013, http://www.gallup.com/file/strategicconsulting/163007/State%20of%20the%20American%20Work-place%20Report%202013.pdf.

3. Ibid.

4. These data are taken from a report by DDI, which no longer exists. The author has a copy of the report and it states, Michael Treacy, author of Double-Digit Growth: How Great Companies Achieve It—No Matter What [New York: Portfolio, 2004], worked with Hewitt Associates to demonstrate the relationship between double-digit growth and engagement: The data are reported in Chapter 1 of the book.

5. Towers Watson, “Engagement at Risk: Driving Strong Performance in a Volatile Global Environment,” 2012 Global Workforce Study, July 2012, http://www.towerswatson.com/Insights/IC-Types/SurveyResearch-Results/2012/07/2012-Towers-Watson-Global-Workforce-Study.

6. Kenexa, “Leveraging Employee Surveys to Influence Business Performance,” in Engage Ebook: Valuable Insights and Research on Employee Engagement, 2012, 17, http://kenexa.com/Portals/0/Downloads/Engage-eBook.pdf.

7. Rebecca B. Hastings, “Reports Link Employee Engagement and Customer Experience,” Society for Human Resource Management, Oct. 29, 2012, http://www.shrm.org/hrdisciplines/employeerelations/articles/pages/employee-engagement-customer-experience.aspx.

8. Richard P. Finnegan, HR’s Greatest Challenge: Driving the C-Suite to Improve Employee Engagement and Retention, Society for Human Resources Management, 2015, p 26; footnote in that book appears as follows: Adapted from Gallup Inc. published data. Copyright 2014, Gallup Inc. All rights reserved. The content used with permission; however, Gallup retains all rights of publication.

9. Bersin by Deloitte, “Bersin & Associates First-Ever Employee Engagement Solution Provider Buyer’s Guide Identified Latest Trends in a Fast-Growing $1.53 Billion Market,” news release, August 14, 2012, https://www.bersin.com/News/Content.aspx?id=15735.

CHAPTER 2

1. Gallup, State of the American Workplace: Employee Engagement Insights for U.S. Business Leaders, 2013, http://www.gallup.com/services/178514/state-american-workplace.aspx.

2. Steve Crabtree, “Getting Personal in the Workplace,” June 10, 2004, http://www.gallup.com/businessjournal/11956/default.aspx?ref=mn-clientservices.

3. Ibid.

4. Tiffany M. Greene-Shortridge and Lisa Wager, “The Role of Person-Supervisor Fit on Employee Attitudes and Retention: Analyzing the Relationship between Employees and Their Work Environment,” IBM Software Thought Leadership Whitepaper, February, 2014, http://public.dhe.ibm.com/common/ssi/ecm/en/low1419usen/LOW14191USEN.PDF.

5. Source: www.greatplacetowork.com.

6. Great Place to Work Institute, http://www.greatplacetowork.ca/insights-and-events/webinars/820-the-business-case-for-building-a-high-trust-workplace.

CHAPTER 3

1. Referenced by Barry Schwartz in his book Why We Work, 2015, Simon & Schuster, pp 16-17r; original study by Wrzesniewski, McCauley, Rozin, and Schwartz, “Jobs, Careers, and Callings, People’s Relations to Their Work,” Journal of Research in Personality, 31 (1997): 21-33.

2. George Anders, “How LinkedIn Has Turned Your Resume into a Cash Machine,” Forbes Magazine, June 27, 2012, http://www.forbes.com/sites/georgeanders/2012/06/27/how-linkedin-strategy/#2bd3bc6d2ba6.

3. Jen Denwar, “Facebook Recruitment: How to Source Candidates on the Largest Social Network,” January 22, 2016, http://www.lever.co/blog/facebook-recruitment-how-to-source-candidates-on-the-largest-social-network.

4. Human Capital Institute, “Employment Branding: The Candidate Experience,” White Paper, August 6, 2007.

5. Starbucks, http://www.starbucks.com/careers/retail-careers.

CHAPTER 4

1. Herb Kelleher, http://addicted2success.com/success-advice/30-intelligent-herb-kelleher-quotes.

2. Jason Dana, http://www.sas.upenn.edu/~danajd/interview.pdf. https://www.linkedin.com/pulse/20140807142907-283620963-why-employers-should-ditch-the-unstructured-job-interview.

CHAPTER 5

1. The top-selling SHRM-published book is The Power of Stay Interviews; my other book is titled The Stay Interview: A Manager’s Guide, published by AMACOM.

2. Richard P. Finnegan, The Power of Stay Interviews, Society for Human Resources Management, 2012.

3. C-Suite Analytics client surveys of managers who have done many stay interviews over several years.

4. Doran, McCutcheon, et al, “Impact of the Manager’s Span of Control on Leadership and Performance,” Canadian Health Services Research Foundation, 2004.

5. Gallup, “How Millennials Want to Work and Live,” 2016_How_Millennials_Want_To_Work_And_Live-Abridged.pdf.

6. John Sullivan, “Top Performers Produce 4x More Output and Higher Quality Referrals,” ERE Recruiting Intelligence, May 6, 2013, https://www.eremedia.com/ere/top-performers-produce-4x-more-output-and-higher-quality-referrals.

CHAPTER 7

1. Originally from “Experience Sampling Mood and Its Correlates at Work,” Journal of Occupational and Organizational Psychology, Andrew G. Miner, Theresa M. Glomb, Charles Hulin, June, 2005, as referenced in “The Delicate Art of Giving, Feedback,” Robert C. Pozen, Harvard Business Review, March 28, 2013, https://hbr.org/2013/03/the-delicate-art-of-giving-fee.

2. Kristi Hedges, “Why You May Be Terrible at Giving Feedback,” Forbes Magazine, July 9, 2014, http://www.forbes.com/sites/work-in-progress/2014/07/09/why-you-may-be-terrible-at-giving-feedback/2/#eef07fe4bede.

CHAPTER 9

1. Gallup, “State of the American Workplace: Employee Engagement Insights for U.S. Business Leaders,” 2013, http://www.gallup.com/file/strategicconsulting/163007/State%20of%20the%20American%20Work-place%20Report%202013.pdf.

CHAPTER 10

1. Gallup, “State of the American Workplace: Employee Engagement Insights for U.S. Business Leaders,” 2013, http://www.gallup.com/file/strategicconsulting/163007/State%20of%20the%20American%20Work-place%20Report%202013.pdf.

CHAPTER 11

1. John Sullivan, “Top Performers Produce 4x More Output and Higher Quality Referrals,” ERE Recruiting Intelligence, May 6, 2013, https://www.eremedia.com/ere/top-performers-produce-4x-more-output-and-higher-quality-referrals.

2. Watson Wyatt, “Debunking the Myths of Employee Engagement,” WorkUSA Survey Report, 2007.

3. Email to author.