Defining Roles and Responsibilities of the PSO

The PSO is the home of Continuous Process Improvement Programs with respect to project management processes and practices. In a Level 5 organization, that responsibility extends to all business processes, and the PSO takes on an enterprise-wide role. The BA/PM professional is the key staff resource in driving those improvement programs.

Assuming that the PSO is part of the project review process, a BA/PM professional is in an excellent position to identify process and practice problem areas and opportunities for improvement initiatives. I have participated with my clients in these project reviews and found a number of opportunities for improvement initiatives. Poor, inadequate, or inconvenient scheduling of training has been a common problem. Difficulty understanding process documentation or incomplete documentation has been another frequently occurring problem area.