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by Richard G. Stieglitz, Alan S. Berson
Leadership Conversations: Challenging High Potential Managers to Become Great Leaders
Cover
More Praise for Leadership Conversations
Title page
Copyright page
Dedication
Preface: Are You Having Leadership Conversations?
High Potentials Don’t Know What They Don’t Know
The Challenge of Moving Up
Leadership Conversations—The Book
My Leadership Conversations—The Website
PART 1 THE HIGH-POTENTIAL CHALLENGES
CHAPTER 1 Do You Really Want to Be a Leader?
How Great Leaders Treat Others
Great Leaders Communicate Effectively
Great Leaders Grow Their People
What Great Leaders Believe
Same Playing Field but a Whole New Game—Twice
It’s Never Too Late
CHAPTER 2 What Blend of Management and Leadership Mindsets Is Best?
Conversations Make the Difference
Effective Conversations Create Alignment
Your Generation Influences Your Mindset
Harnessing Generational Mindset Differences
CHAPTER 3 Have You Had Leadership Conversations Today?
A Virtuous Cycle of Leadership Conversations
Three Perspectives in Leadership Conversations
Blending Two Mindsets, Four Types of Conversation, and Three Perspectives
Standards for Leadership Conversations
CHAPTER 4 Where Do You Stand on the Leadership Ladder?
PART 2 CONVERSATIONS TO BUILD RELATIONSHIPS
CHAPTER 5 Learn the New Rules
Knowing the Leadership Rules
The Common Thread
CHAPTER 6 Your Relationships Define You
Essential Relationship-Building Skills
Multimedia Relationships
The Increasing Importance of Relationships
Not Having a Relationship Can Be Costly
CHAPTER 7 Know Your Strengths and Their Shadows
Each Strength Has a Companion Shadow
Getting Started on the Right Foot
Developing Unconscious Competence in Relationships
Recognizing the Shadows
Focus on Strengths
CHAPTER 8 People Aren’t Machines
People Have Feelings
The Legends in Your Organization
The Elements of Culture
Changing Relationships Changes the Culture
CHAPTER 9 Don’t Let Them Assume They Know What You’re Thinking
You Are Always under a Microscope
Listening
Transparency
Authenticity
Having the Right Conversations
CHAPTER 10 Embrace Differences
Open Your Mind
Encourage Diversity and Inclusion
Make Diversity Work
PART 3 CONVERSATIONS TO DEVELOP OTHERS
CHAPTER 11 The Battle for Talent
Build Versus Buy
Start with the Right People
Your Responsibility to Develop Others
How Deep Should Succession Planning Go?
CHAPTER 12 The Challenge of Leading Other High Potentials
Assessing Potential
Developing Leadership Skills in High Potentials
Demand More from Your High Potentials
Don’t Miss the Signs of Trouble
Delivering Feedback
Three-Phase Process for Giving Effective Feedback
Building a Feedback Culture
CHAPTER 13 Conversations You Must Have
Baseline Conversations to Set Expectations
Baseline Conversations about Performance Standards
Baseline Conversations about Relationships
Baseline Conversations about Priorities
Feedback Conversations about Achieving Goals
Feedback Conversations When Roles Get Turned Upside Down
Feedback Conversations about Underperformance
Feedback Conversations about Timeliness
Feedback Conversations with Your Boss
When Routine Conversations Do Not Work
CHAPTER 14 What Gets in Your People’s Way?
Are You an Obstacle?
Removing Obstacles That Get in Your People’s Way
Your Role as a Leader
Coaching Managers
CHAPTER 15 Recognition—Making It All Worthwhile
Multimedia Recognition
Recognition Is Inexpensive—Lack of Recognition Can Be Costly
Recognize Behaviors as Well as Results
Celebrate Even Small Successes
Celebrate People
PART 4 CONVERSATIONS TO MAKE DECISIONS
CHAPTER 16 Develop Your Judgment Gene
Five Realms of Judgment
Judgment Is a Process, Not an Event
Keystone Judgments
How Decisions Are Made
Problem Solving Versus Decision Making
Make Decisions Decisively
Growing the Judgment Gene in High Potentials
CHAPTER 17 What You Know Is Irrelevant
Engaging Your Team’s Knowledge
Benefits of a Learning Organization
Group Decision Making
How Much Consensus Do You Really Have?
Finding the Third Alternative
What If a Third Alternative Does Not Exist?
Promoting Teamwork
It’s Not About Winning
CHAPTER 18 Be Curious—Ask Great Questions
Curiosity Pushes the Boundaries
Curiosity Creates Opportunities
Focus on Opportunities
Even Great Leaders Don’t Have All the Answers
Managers Answer Questions—Leaders Ask Them
Questions Go Both Ways
CHAPTER 19 If You Can’t Change, Retire
Staying Ahead of Change
What is Driving Change?
To Change or Not to Change
Working with Different Change Styles
PART 5 CONVERSATIONS TO TAKE ACTION
CHAPTER 20 Moving Smoothly into Action
What Motivates Leaders?
Action or Inaction—It’s a Choice
The Context for Action
An All-Star Team Isn’t Enough
The Plan-Results Gap
CHAPTER 21 Planning Successful Actions
Planning Is an Essential Conversation
Guiding People to Deliver Value
In Theory, Goals are Fixed—In Reality, They Evolve
Tell Everyone What the Plan Says
Making Midcourse Corrections
CHAPTER 22 When Things Change
Change Is the Natural Order
Leadership: The Essence of Change
Forced Change Doesn’t Work
Conversations About Specific Actions
Don’t Assume—Discover
CHAPTER 23 Lessons from Success and Failure
The Comfort Zone Versus the Learning Zone
Conversations About Success and Failure
After-Action Reviews in the Commercial Sector
Let Go of Perfection
CHAPTER 24 Inspiring People in Turbulent Times
The Meaning of Silence
Requesting Action Versus Demanding Action
Putting Leadership Influence Into Action
When Your Team Is Effective, You Become Promotable
Leading in Stressful Times
PART 6 YOUR LEADERSHIP CONVERSATIONS
CHAPTER 25 Conversations at the Top
The CXO Leader’s Role
Conversations by CXO Leaders with Their Boss
Conversations by CXO Leaders with Their Peers
Conversations by CXO Leaders with Their High Potentials
CHAPTER 26 Conversations for Executive Leaders
The Executive Leader’s Role
Conversations by Executive Leaders with Their Boss
Conversations by Executive Leaders with Their Peers
Conversations by Executive Leaders with Their High Potentials
CHAPTER 27 Conversations for Managers of Managers
The Manager of Manager’s Role
Conversations by Managers of Managers with Their Boss
Conversations by Managers of Managers with Their Peers
Conversations by Managers of Managers with Their High Potentials
CHAPTER 28 Conversations for First-Line Managers
The First-Line Manager’s Role
Conversations by First-Line Managers with Their Boss
Conversations by First-Line Managers with Their Peers
Conversations by First-Line Managers with Their High Potentials
CHAPTER 29 Your Personal Action Plan
Guide to Taking the Leadership Assessment
What Comes Next?
Leadership Coaches and Survey Instruments
Bibliography
Acknowledgments
About the Authors
Index
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