Notes

Chapter 1

  1. 1.Loomes, V. (no date). The Future of Work. Two trends reshaping the future of work in 2020 and beyond! TrendWatching. Available from https://trendwatching.com/quarterly/the-future-of-work/the-future-of-work/ [Accessed 27 January 2020].
  2. 2.Kitching, J. (2016). Exploring the UK Freelance Workforce in 2015. Kingston-upon-Thames: IPSE. Available from https://www.ipse.co.uk/uploads/assets/uploaded/7d02d05b-8bc9-4bb5-926e8f39dd180ee8.pdf [Accessed 5 February 2020].
  3. 3.Mercer (2019). Global talent trends 2019: Connectivity in the human age. Available from https://www.mercer.com/content/dam/mercer/attachments/private/gl-2019-global-talent-trends-study.pdf [Accessed 17 April 2020].
  4. 4.Timewise (2019). The Timewise Flexible Jobs Index 2019. Available from https://timewise.co.uk/wp-content/uploads/2019/09/TW_Flexible_Jobs_Index_2019.pdf [Accessed 24 September 2019].
  5. 5.Edgar Pierce Professor of Social and Organizational Psychology, Harvard University (Coutu, 2009) Coutu, D. (2009). Why Teams Don’t Work. Harvard Business Review. Available from https://hbr.org/2009/05/why-teams-dont-work [Accessed 12 November
  6. 6.Woolley, A.W., Chabris, C.F., Pentland, A., Hashmi, N. and Malone, T.W. (2010). Evidence for a Collective Intelligence Factor in the Performance of Human Groups. Science, 330 (6004), 686–88. Available from https://science.sciencemag.org/content/330/6004/686 [Accessed 12 November 2019].
  7. 7.Cross, R., Rebele, A and Grant, A. (2016). Collaboration Overload. Harvard Business Review. Available from https://hbr.org/2016/01/collaborative-overload [Accessed 12 November 2019].
  8. 8.MIT Human Resources (no date). The Basics of Working on Teams. MIT Human Resources. Available from https://hr.mit.edu/learning-topics/teams/articles/basics [Accessed 12 November 2019].
  9. 9.Co-founder of LinkedIn
  10. 10.Syed, M. (2020). Coronavirus: fixated on the flu and shrouded in secrecy, Britain’s scientists picked the wrong remedy. The Times, 17 May. Available from https://www.thetimes.co.uk/article/coronavirus-fixated-on-the-flu-and-shrouded-in-secrecy-britains-scientists-picked-the-wrong-remedy-nmk8lsrr7?shareToken=0b4221a717040d8b97ac5a73f8bc2471 [Accessed 20 May 2020].
  11. 11.Skybrary (2016). Crew Resource Management (CRM). Skybrary. Available from https://www.skybrary.aero/index.php/Crew_Resource_Management_(CRM) [Accessed 20 May 2020].
  12. 12.Humphreys, G. (2008). Checklists save lives. Bulletin of the World Health Organisation, 86 (7), 497–576. Available from https://www.who.int/bulletin/volumes/86/7/08-010708/en/ [Accessed 20 May 2020].
  13. 13.Haynes, A.B. et al. (2009). A Surgical Safety Checklist to Reduce Morbidity and Mortality in a Global Population. The New England Journal of Medicine, 360 (5), 491–99. Available from https://www.who.int/patientsafety/safesurgery/Surgical_Safety_Checklist.pdf [Accessed 20 May 2020].

Chapter 2

  1. 1.Edgar Pierce Professor of Social and Organizational Psychology, Harvard University (Coutu, 2009)
  2. 2.MIT Human Resources (no date). Important steps when building a new team. Available from https://hr.mit.edu/learning-topics/teams/articles/new-team [Accessed 18 November 2019].
  3. 3.Sims, R.R. (1992). Linking Groupthink to Unethical Behavior in Organizations. Journal of Business Ethics, 11 (9), 651–62. Available from https://www.jstor.org/stable/25072319?mag=how-to-cure-groupthink&seq=1#metadata_info_tab_contents [Accessed 28 January 2020].
  4. 4.Levine, S. S., Apfelbaum, E. P., Bernard, M., Bartelt, V. L., Zajac, E. J., & Stark, D. (2014). Ethnic diversity deflates price bubbles. Proceedings of the National Academy of Sciences of the United States of America, 111 (52), 18524–9. Available from https://www.pnas.org/content/111/52/18524 [Accessed 28 January 2020].
  5. 5.In The Human Edge
  6. 6.writer and philosopher
  7. 7.Katzenbach, J.R. and Smith, D.K. (1993). The Wisdom of Teams. McGraw-Hill
  8. 8.Mathieu, J., Maynard, T. M., Rapp, T., & Gilson, L. (2008). Team effectiveness 1997–2007: A review of recent advancements and a glimpse into the future. Journal of Management, 34, 410-476.
  9. 9.Aubé, C. and Rousseau, V. (2011), Interpersonal aggression and team effectiveness: The mediating role of team goal commitment. Journal of Occupational and Organizational Psychology, 84 (3), 565–80.

Chapter 3

  1. 1.Hobsbawm, J. (2017). Fully Connected: Social Health in an Age of Overload. London: Bloomsbury.
  2. 2.Neeru Paharia and Anat Keinan, in Conspicuous Consumption of Time: When Busynes and Lack of Leisure Time Become a Status Symbol
  3. 3.Workfront (2019). The State of Work 2018–2019 U.S. Edition. Available from https://www.workfront.com/sites/default/files/files/2018-09/Report_2018-2019-State-of-Work-report-FINAL.pdf [Accessed 19 September 2019].
  4. 4.In Ferriss, T. (2007). The 4-Hour Work Week: Escape 9–5, Live Anywhere and Join the New Rich. Crown Business.
  5. 5.Ellson, A. (2019). Sorry, I’m in a meeting . . . for half of every working week. The Times, 19 August. Available from https://www.thetimes.co.uk/article/sorry-im-in-a-meeting-for-half-of-every-working-week-3c9gnwpnd [Accessed 19 September 2019].

Chapter 4

  1. 1.Ferguson, T. (2020). Outputs and outcomes: The two sides of workshop results. Workshops.work. Available from https://workshops.work/podcast/047/ [Accessed 28 February 2020].
  2. 2.Clarey, C. (2014). Olympians Use Imagery as Mental Training. The New York Times, 22 February. Available from https://www.nytimes.com/2014/02/23/sports/olympics/olympians-use-imagery-as-mental-training.html [Accessed 25 February 2020].
  3. 3.Adams, A.J. (2009). Seeing Is Believing: The Power of Visualization. Psychology Today, 3 December. Available from https://www.psychologytoday.com/us/blog/flourish/200912/seeing-is-believing-the-power-visualization [Accessed 25 February 2020]. Cohen, P. (2001). Mental gymnastics increase bicep strength. New Scientist, 21 November. Available from https://www.newscientist.com/article/dn1591-mental-gymnastics-increase-bicep-strength/ [Accessed 25 February 2020].
  4. 4.Busch, B. (2017). Research every teacher should know: setting expectations. The Guardian, 10 November. Available from https://www.theguardian.com/teacher-network/2017/nov/10/what-every-teacher-should-know-about-expectations [Accessed 25 February 2020]. Livingstone, J.S. (2003). Pygmalion in Management. Harvard Business Review, January. Available from https://hbr.org/2003/01/pygmalion-in-management [Accessed 25 February 2020].
  5. 5.Salo, O. (2017). How to create an agile organization. McKinsey & Company. Available from https://www.mckinsey.com/business-functions/organization/our-insights/how-to-create-an-agile-organization [Accessed 25 February 2020].
  6. 6.re:Work (no date). Guide: Understand team effectiveness. Available from https://rework.withgoogle.com/print/guides/5721312655835136/ [Accessed 3 February 2020]. Locke, E.A. and Latham, G.P. (2002). Building a practically useful theory of goal setting and task motivation – a 35 year odyssey. American Psychologist, 57 (9), 705–17. Available from https://www.researchgate.net/publication/11152729_Building_a_practically_useful_theory_of_goal_setting_and_task_motivation_-_A_35-year_odyssey [Accessed 25 February 2020].
  7. 7.NCVO (2019). Time Well Spent: a national survey on the volunteer experience. Available from https://www.ncvo.org.uk/images/documents/policy_and_research/volunteering/Volunteer-experience_Full-Report.pdf [Accessed 28 February 2020].
  8. 8.Captain of Moonshots, X
  9. 9.Rouse, M. (no date). Moonshot. WhatIs. Available from https://whatis.techtarget.com/definition/moonshot [Accessed 28 February 2020].
  10. 10.Selis, B., Lieb, R. and Szymanski, J. (2014). The 2014 State of Digital Transformation: How Companies Are Investing in the Customer Digital Experience. Altimeter. Available from https://www.prophet.com/download/state-digital-transformation-2014/ [Accessed 28 February 2020].
  11. 11.Dörner, K. and Edelman, D. (2015). What ‘digital’ really means. McKinsey & Company. Available from https://www.mckinsey.com/industries/technology-media-and-telecommunications/our-insights/what-digital-really-means [Accessed 28 February 2020].
  12. 12.Selis, B., Lieb, R. and Szymanski, J. (2014). The 2014 State of Digital Transformation: How Companies Are Investing in the Customer Digital Experience. Altimeter. Available from https://www.prophet.com/download/state-digital-transformation-2014/ [Accessed 28 February 2020].

Chapter 5

  1. 1.Mercer (2019). Global talent trends 2019: Connectivity in the human age. Available from https://www.mercer.com/content/dam/mercer/attachments/private/gl-2019-global-talent-trends-study.pdf [Accessed 17 April 2020].
  2. 2.TrendWatching (no date). The Future of Purpose. Available from https://trendwatching.com/quarterly/2020-02/the-future-of-purpose/ [Accessed 17 April 2020].
  3. 3.re:Work (no date). KPMG: Motivating Employees Through a Deeper Sense of Purpose. Available from https://rework.withgoogle.com/case-studies/KPMG-purpose/ [Accessed 17 April 2020].
  4. 4.Bloomberg (2020). Bloomberg Gender-Equality Index. Available from https://data.bloomberglp.com/company/sites/46/2020/01/2020-MemberList.pdf [Accessed 17 April 2020].
  5. 5.Refinitiv (2019). Refinitiv Global Diversity and Inclusion Index. Available from https://www.refinitiv.com/content/dam/marketing/en_us/documents/reports/diversity-and-inclusion-top-100-companies.pdf [Accessed 17 April 2020].
  6. 6.Equileap (2019). Gender equality global report and ranking. Available from https://info.equileap.org/2019genderequalityglobalreportandranking [Accessed 17 April 2020].
  7. 7.Geena Davis Institute on Gender in Media and J. Walter Thompson (2017). Gender bias in advertising: research, trends and new visual language. See Jane. Available from https://seejane.org/research-informs-empowers/gender-bias-advertising/ [Accessed 17 April 2020].
  8. 8.In The Future of Work
  9. 9.In What is the Future of Work?
  10. 10.ScienceDaily (2017). ‘Purposeful leaders’ are winning hearts and minds in workplaces, study finds. ScienceDaily, 14 June. Available from https://www.sciencedaily.com/releases/2017/06/170614112908.htm [Accessed 17 April 2020].
  11. 11.Brower, T. (2019). Want to Find Your Purpose at Work? Change Your Perceptions. Forbes, 12 August. Available from https://www.forbes.com/sites/tracybrower/2019/08/12/want-to-find-your-purpose-at-work-change-your-perceptions/#706345c01f48 [Accessed 17 April 2020].
  12. 12.Entrepreneur. Millar, B. (2020). How Sushi Daily founder Kelly Choi came back from the brink. The Times, 16 May. Available from https://www.thetimes.co.uk/article/kelly-choi-sushi-daily-net-worth-nfpcc8vn5?shareToken=385ad65dec10ced9e2a6398851148716 [Accessed 20 May 2020].
  13. 13.Taylor, S. (2013). The Power of Purpose: Why is a sense of purpose so essential to our well-being? Psychology Today, 21 July. Available from https://www.psychologytoday.com/us/blog/out-the-darkness/201307/the-power-purpose [Accessed 17 April 2020].
  14. 14.Hill, P.L. and Turiano, N.A. (2014). Purpose in Life as a Predictor of Mortality Across Adulthood. Psychological Science, 25 (7), 1482–6. Available from https://journals.sagepub.com/doi/abs/10.1177/0956797614531799 [Accessed 17 April 2020].
  15. 15.In The Infinite Game

Chapter 6

  1. 1.Daily Mail Reporter. (2010). Bungling sailor used a road map to circumnavigate the UK . . . and ended up sailing round Isle of Sheppey for 36 hours. Daily Mail, 28 April. Available from https://www.dailymail.co.uk/news/article-1269257/Man-sailing-round-UK-using-road-map-circling-Isle-Sheppey-Kent-coast.html [Accessed 1 May 2020].
  2. 2.Grove, A. (1995). High Output Management. Vintage Books.
  3. 3.In High Output Management
  4. 4.Webb, C. (2016). How to Have a Good Day: Harness the Power of Behavioural Science to Transform Your Working Life. Penguin Random House USA. Citing Edwin A Locke and Gary P Latham
  5. 5.Castro, F. (no date). What is OKR? Felipe Castro. Available from https://felipecastro.com/en/okr/what-is-okr/ [Accessed 1 May 2020].
  6. 6.Former Commander of the International Space Station. Shah, V. (2018). A Conversation with Chris Hadfield, Former Commander of the International Space Station (ISS). Thought Economics, 26 November. Available from https://thoughteconomics.com/chris-hadfield/ [Accessed 6 May 2020].
  7. 7.Myles, R. (actor-writer-director) and Peachey, S. (actor-producer) (2020). The Show Must Go Online. Rob Myles. Available from https://robmyles.co.uk/theshowmustgoonline/ [Accessed 7 May 2020].
  8. 8.Skybrary (2016). Press-on-itis. Skybrary. Available from https://www.skybrary.aero/index.php/Press-on-itis_(OGHFA_BN) [Accessed 13 January 2020].
  9. 9.Innovation Leader and KPMG (2019). Benchmarking Innovation Impact 2020. Available from https://info.kpmg.us/content/dam/info/en/innovation-enterprise-solutions/pdf/2019/benchmarking-innovation-impact-2020.pdf [Accessed 3 May 2020].
  10. 10.2020
  11. 11.Lim, S. (2020). Thai Airways rewards members air miles for staying at home. The Drum, 27 April. Available from https://www.thedrum.com/news/2020/04/27/thai-airways-rewards-members-airmiles-staying-home [Accessed 1 May 2020].
  12. 12.Atlassian Agile Coach (2019). What are sprints? Atlassian Agile Coach. Available from https://www.atlassian.com/agile/scrum/sprints [Accessed 5 November 2019].
  13. 13.In The Innovator’s Hypothesis
  14. 14.Taneja, H. (2019). The Era of “Move Fast and Break Things” Is Over. Harvard Business Review. Available from https://hbr.org/2019/01/the-era-of-move-fast-and-break-things-is-over [Accessed 3 May 2020].
  15. 15.In How to have a good day
  16. 16.Singhal, R. (2016). Unintended consequences of demonetisation. livemint, 14 December. Available from https://www.livemint.com/Opinion/rpdrmaTifLZkmIvpDeVs0O/Unintended-consequences-of-demonetisation.html [Accessed 6 May 2020].
  17. 17.Quoted in Team of Teams. McChrystal, S. et al. (2015). Team of Teams: New Rules of Engagement for a Complex World. Penguin.
  18. 18.Ries, E. (2011). The Lean Startup. Crown Publishing Group. Agile Alliance (no date). Minimum Viable Product (MVP). Agile Alliance. Available from https://www.agilealliance.org/glossary/mvp/#q=~(infinite~false~filters~(tags~(~’mvp))~searchTerm~’~sort~false~sortDirection~’asc~page~1) [Accessed 3 May 2020].
  19. 19.Innovation Leader & KPMG, 2019
  20. 20.In The Innovator’s Hypothesis
  21. 21.Scrum.org (no date). What is a sprint retrospective? Available from https://www.scrum.org/resources/what-is-a-sprint-retrospective [Accessed 6 May 2020].

Chapter 7

  1. 1.Atlassian (2019). Openness predicts a team’s strength. Available from https://www.atlassian.com/open/research [Accessed 3 February 2020]. Sgroi, D. (2015). Happiness and productivity: Understanding the happy-productive worker. Social Market Foundation. Available from http://www.smf.co.uk/wp-content/uploads/2015/10/Social-Market-Foundation-Publication-Briefing-CAGE-4-Are-happy-workers-more-productive-281015.pdf#page=9 [Accessed 3 February 2020].
  2. 2.re:Work (no date). Set goals with OKRs. Available from https://rework.withgoogle.com/guides/set-goals-with-okrs/steps/introduction/ [Accessed 25 February 2020].
  3. 3.In Smarter, faster, better: The Secrets of Productivity in life and business
  4. 4.Schrage, M. (2019). The Age Of Average Is Over. Futures in Focus. Available from https://futuresinfocus.libsyn.com/guest-michael-schrage-2 [Accessed 13 January 2020].
  5. 5.Lewnes, A. (2020). I run a company of 230 people. How can I maintain a sense of community while working remotely? The Sunday Times, 3 May. Available from https://www.thetimes.co.uk/article/i-run-a-company-of-230-people-how-can-i-maintain-a-sense-of-community-while-working-remotely-mz60k6cx7 [Accessed 4 May 2020].
  6. 6.Duhigg, C. (2016). What Google Learned from Its Quest to Build the Perfect Team. The New York Times, 25 February. Available from https://www.nytimes.com/2016/02/28/magazine/what-google-learned-from-its-quest-to-build-the-perfect-team.html [Accessed 5 February 2020].
  7. 7.Founder of Millennial Mindset

Chapter 8

  1. 1.Chorley, M. (2019). Winds of change. The Times, 24 September. Available from https://www.thetimes.co.uk/article/winds-of-change-t76lbh6n8 [Accessed 21 April 2020].
  2. 2.In The Culture Code
  3. 3.Hill, L.A. et al. (2014). Collective Genius: The art and practice of leading innovation. Cambridge: Harvard Business Review Press.
  4. 4.In Collective Genius
  5. 5.Coyle, D. (2019). The Culture Code: The secrets of highly successful groups. Random House Business.
  6. 6.Ellis, R. (2020). Bosses cut staff absences by boosting wellbeing at work. The Times, 1 March. Available from https://www.thetimes.co.uk/article/bosses-cut-staff-absences-by-boosting-wellbeing-at-work-zlfdszrsx [Accessed 21 April 2020].
  7. 7.Hastings, R. (2009). Netflix Culture: Freedom & Responsibility. SlideShare. Available from https://www.slideshare.net/reed2001/culture-1798664 [Accessed 21 April 2020].
  8. 8.Fida, R. et al. (2018). ‘First, Do No Harm’: The Role of Negative Emotions and Moral Disengagement in Understanding the Relationship Between Workplace Aggression and Misbehavior. Frontiers in Psychology, 9, 671. Available from https://www.frontiersin.org/articles/10.3389/fpsyg.2018.00671/full [Accessed 21 April 2020].

Chapter 9

  1. 1.Innovation Leader & KPMG, 2019
  2. 2.Barta, T. and Barwise, P. (2017). Why effective leaders must manage up, down, and sideways. McKinsey Quarterly, 27 April. Available from https://www.mckinsey.com/featured-insights/leadership/why-effective-leaders-must-manage-up-down-and-sideways [Accessed 9 May 2020].
  3. 3.Morgan, J. (2014). This is the Single Greatest Cause of Employee Disengagement. Forbes, 13 October. Available from https://www.forbes.com/sites/jacobmorgan/2014/10/13/this-is-the-single-greatest-cause-of-employee-disengagement/#285de9b82c57 [Accessed 9 May 2020].
  4. 4.Aghina, W. et al. (2018). The five trademarks of agile organizations. McKinsey & Company. Available from https://www.mckinsey.com/business-functions/organization/our-insights/the-five-trademarks-of-agile-organizations [Accessed 9 May 2020].
  5. 5.Nasdaq (2019). Nasdaq President & CEO: Re-think Nasdaq – We are a Global Technology Company. Advisor Perspectives. Available from https://www.advisorperspectives.com/videos/2019/06/01/nasdaq-president-ceo-rethink-nasdaq-we-are-a-global-technology-company [Accessed 9 May 2020].
  6. 6.Wirearchy (no date). What is wirearchy? Available from http://wirearchy.com/what-is-wirearchy/ [Accessed 9 May 2020].
  7. 7.Hastings, 2009
  8. 8.In Measure what matters
  9. 9.Etymonline (no date). Priority (n.). Available from https://www.etymonline.com/word/priority [Accessed 9 May 2020].
  10. 10.Mercier, D. (2018). The biggest mistakes managers make when managing millennials. Medium. Available from https://medium.com/pathlight/the-biggest-mistakes-managers-make-when-managing-millennials-ff849868bf8e [Accessed 9 May 2020].
  11. 11.Grow (no date). Metric Of The Week: North Star Metric. Available from https://www.grow.com/blog/what-is-a-north-star-metric [Accessed 9 May 2020].
  12. 12.Hegde, S. (2018). Every Product Needs a North Star Metric: Here’s How to Find Yours. Amplitude. Available from https://amplitude.com/blog/2018/03/21/product-north-star-metric [Accessed 9 May 2020].
  13. 13.De Smet, A., Lurie, M. and St George, A. (2018). Leading agile transformation: The new capabilities leaders need to build 21st Century organizations. McKinsey & Company. Available from https://www.mckinsey.com/~/media/mckinsey/business%20functions/organization/our%20insights/leading%20agile%20transformation%20the%20new%20capabilities%20leaders%20need%20to%20build/leading-agile-transformation-the-new-capabilities-leaders-need-to-build-21st-century-organizations.ashx [Accessed 9 May 2020].
  14. 14.In The Little Prince
  15. 15.Hegde, S. (2018). The Three Games of Customer Engagement Strategy. Amplitude. Available from https://amplitude.com/blog/customer-engagement-strategy [Accessed 9 May 2020].
  16. 16.Stefan Homeister Leadership (2020). Available from https://stefan-homeister-leadership.com/?lang=en [Accessed 10 May 2020].
  17. 17.Grove, 1995.
  18. 18.Leitwolf (2019). Interview Paul Polman: The essence of successful leadership – trees and leaders. Available from https://leitwolf.libsyn.com/interview-paul-polman-the-essence-of-successful-leadership-trees-and-leaders [Accessed 9 May 2020].
  19. 19.Psychotherapist
  20. 20.In conversation
  21. 21.Greenleaf, R.K. (2002). Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness, 25th anniversary edition. Paulist Press.
  22. 22.Bower, M. (1997). Developing leaders in business. McKinsey Quarterly. Available from https://www.mckinsey.com/featured-insights/leadership/developing-leaders-in-a-business [Accessed 28 April 2020].
  23. 23.Leitwolf (2019).
  24. 24.van den Driest, F., Sthanunathan, S. and Weed, K. (2016). Building an Insights Engine. Harvard Business Review. Available from https://hbr.org/2016/09/building-an-insights-engine [Accessed 9 May 2020].
  25. 25.Delhoume, M. (2019). Why marketers must pursue creativity and excellence. Raconteur, 10 June. Available from www.raconteur.net/hr/marketers-creativity-excellence [Accessed 15 July 2020].
  26. 26.Founder and Executive Chairman, World Economic Forum. Vincent, M. (no date). A new paradigm requires new thinking. Applied Change. Available from https://appliedchange.co.uk/a-new-paradigm-requires-new-thinking/ [Accessed 9 May 2020].
  27. 27.Webb, C. (2016) How to Have a Good Day: Harness the Power of Behavioural Science to Transform Your Working Life. Penguin Random House USA. (citing Danziger, S., Levav, J. and Avnaim-Pesso, L. (2011). Extraneous factors in judicial decisions. Proceedings of the National Academy of Sciences of the United States of America, 108 (17), 6889–92. Available from https://www.pnas.org/content/pnas/108/17/6889.full.pdf [Accessed 9 May 2020])
  28. 28.Sasaki, T., Pratt, S.C. and Kacelnik, A. (2018). Parallel vs. comparative evaluation of alternative options by colonies and individuals of the ant Temnothorax rugatulus. Scientific Reports, 8 (1), 12730. Available from https://doi.org/10.1038/s41598-018-30656-7 [Accessed 9 May 2020].
  29. 29.Former Commander of the International Space Station. Shah, V. (2018). A Conversation with Chris Hadfield, Former Commander of the International Space Station (ISS). Thought Economics, 26 November. Available from https://thoughteconomics.com/chris-hadfield/ [Accessed 6 May 2020].
  30. 30.In Building an Insights Engine

Chapter 10

  1. 1.Clayton, M. (2014). The Influence Agenda. London: Palgrave Macmillan.
  2. 2.Cambridge Dictionary (no date). Not-invented-here syndrome. Available from https://dictionary.cambridge.org/dictionary/english/not-invented-here-syndrome [Accessed 28 April 2020].
  3. 3.Innovation Leader & KPMG, 2019
  4. 4.Head of User Experience, Google Cloud (Innovation Leader & KPMG, 2019)
  5. 5.Advaney, M. (2017). To Talk or Not To Talk That Is The Question! Youth Time Magazine, 5 June. Available from https://youth-time.eu/to-talk-or-not-to-talk-that-is-the-question-at-least-70-percent-of-communication-is-non-verbal/ [Accessed 28 April 2020].
  6. 6.Garbuio, M. and Lovallo, D. (2017). Does organizational politics kill company growth? Review of International Business and Strategy, 27 (4), 410–33. Available from https://doi.org/10.1108/RIBS-09-2017-0073 [Accessed 28 April 2020].
  7. 7.In Bored and Brilliant
  8. 8.In On Leadership
  9. 9.Basford, T. and Schaninger, B. (2016). The four building blocks of change. McKinsey Quarterly. Available from https://www.mckinsey.com/business-functions/organization/our-insights/the-four-building-blocks--of-change [Accessed 28 April 2020].
  10. 10.In The Innovator’s Hypothesis
  11. 11.Founder of Lowercase Capital. Ferriss, T. (2016). Tools of Titans: The Tactics, Routines, and Habits of Billionaires, Icons, and World-Class Performers. Vermilion.
  12. 12.Edsel Bryant Ford Professor of Business Administration, Harvard Business School
  13. 13.Pfeffer, J. and Sutton, R.I. (1999). The Smart-Talk Trap. Harvard Business Review. Available from https://hbr.org/1999/05/the-smart-talk-trap [Accessed 7 May 2020].

Chapter 11

  1. 1.Heathfield, S.M. (2020). Culture: Your environment for people at work. The Balance Careers. Available from https://www.thebalancecareers.com/culture-your-environment-for-people-at-work-1918809 [Accessed 16 April 2020].
  2. 2.Innovation Leader & KPMG, 2019
  3. 3.Schein, E. (1984) Coming to a new awareness of organizational culture. Sloan Management Review 25 (2), 3–16. Available from https://sloanreview.mit.edu/article/coming-to-a-new-awareness-of-organizational-culture/ [Accessed 16 April 2020].
  4. 4.In The Age of Average Is Over
  5. 5.Chief Talent Officer, Netflix, 1998–2012
  6. 6.Moore, P. (2015). Pret a Manger – Behind the scenes at the ‘Happy Factory’. The Guardian, 14 April. Available from https://www.theguardian.com/small-business-network/2015/apr/14/pret-a-manger-happy-coffee-chain#maincontent [Accessed 16 April 2020].
  7. 7.Blundell, J., Rosenbach, F., Hameed, T. and FitzGerald, C. (2019). Are we rallying together? Collaboration and public sector reform. Oxford: Government Outcomes Lab. Available from https://s3.eu-west-2.amazonaws.com/golab.prod/documents/BSG-GOLab-AreWeRallyingTogether.pdf [Accessed 16 April 2020].
  8. 8.in The Culture Code
  9. 9.Mercer (2019)

Chapter 12

  1. 1.National Research Council (1999). The Changing Nature of Work: Implications for Occupational Analysis. Washington DC: The National Academies Press. Available from https://www.nap.edu/catalog/9600/the-changing-nature-of-work-implications-for-occupational-analysis [Accessed 21 April 2020].
  2. 2.In The Road Ahead
  3. 3.Founder and Executive Chairman, World Economic Forum. Schwab, K. (2016). The Fourth Industrial Revolution: what it means, how to respond. World Economic Forum. Available from https://www.weforum.org/agenda/2016/01/the-fourth-industrial-revolution-what-it-means-and-how-to-respond/ [Accessed 27 January 2020].
  4. 4.In The Human Edge
  5. 5.PwC (2018). Workforce of the future – The competing forces shaping 2030. PwC. Available from https://www.pwc.com/gx/en/services/people-organisation/workforce-of-the-future/workforce-of-the-future-the-competing-forces-shaping-2030-pwc.pdf [Accessed 27 January 2020].
  6. 6.Ethical Consumer (2018). Ethical Consumer Markets Report 2018. Manchester: Ethical Consumer Research Association. Available from https://www.ethicalconsumer.org/sites/default/files/inline-files/EC%20Markets%20Report%202018%20FINAL.pdf [Accessed 27 January 2020].
  7. 7.TrendWatching (no date). Trend Framework. Available from https://premium.trendwatching.com/trend-framework/ [Accessed 27 January 2020].
  8. 8.Loomes
  9. 9.Smith, A. (2019). Microsoft Productivity Score: Insights that transform how work gets done. Microsoft. Available from https://techcommunity.microsoft.com/t5/microsoft-365-blog/microsoft-productivity-score-insights-that-transform-how-work/ba-p/969722 [Accessed 27 January 2020].
  10. 10.Mercer (2019)
  11. 11.In TrendWatching
  12. 12.Schrage (2019)
  13. 13.In The Age of Average is Over
  14. 14.Learning Theories (no date). Pareto Principle. Available from https://www.learning-theories.com/pareto-principle.html [Accessed 27 January 2020].
  15. 15.Trend-Watching
  16. 16.Group Head of Analytics and Artificial Intelligence, Axiata
  17. 17.Author
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