Index

“accelerate and reflect” tool 91–4

action groups 8

active recovery 99

advertising, gender portrayal in 63

Agile teams 7

aim, reframing 55–7

Airbnb 140

“always-on” online platform 154

Amabile, Teresa 178

Amazon, memo system in 39, 40–1

artificial intelligence (AI) 201, 202–3, 206

assumptions and beliefs 66

augmented introspection 205

BAE Systems 22

Baggini, Julian 23

Basecamp 44

behaviour change 176, 193

behaviour rules 110–11

Bellezza, Silvia 31

Benchmarking Innovation Impact 88

best-practice theorists 184–5

Bezos, Jeff 40

Big data 158–9

“Big Switch Off, The” 164

Bleasdale, Adrian 177

board meeting 20

bonding, team 103–4

Bored and Brilliant (Zomorodi) 139

Bose 137

Bower, Marvin 147

brainstorm 20

brilliant jerks 128–32

British Cactus and Succulent Society (BCSS) 109, 110, 111

Budweiser Brewing Group 107, 114

Building Blocks of Change model 176

bullies

dealing with 132–3

true 132

business strategy 142

busyness, and status symbol 31

capability-boosters 147, 149

Capital One 137

careful decisions department 185

Carnegie, Andrew 51

catch-up meeting, with boss 38

Cator, Marcus 50

challenges

facing 81–3

overcoming 66

chances of success, increasing 180, 186, 211, 213

change fatigue 198

chat group 43, 45

Choi, Kelly 69

Churchill, Winston 96

Cisco 137

co-creators 119

Coca-Cola 204

Cocks, Barnett 17

codes, culture 186–90

Colgate Palmolive 140

collaboration

activities 6

culture of 185, 197

with machines 202–3

true 3

collaborative command 137–8

collaborative overload 6

Collective Genius (Hill) 119

collective intelligence 6

“colour and advance” conversation tool 92

Comedy Store London 114

Comedy Store Players 114

comments/feedback, collecting 43, 45

committees 17, 19

comms and marketing project team 37

Companion Fund 192

company board 20

competition and conflict 118–22

conflict

bullies, dealing with 132–3

competition and 118–22

consensus and 118

dealing with 12, 117–34

major role of 122

negative effects of unchecked 125

predictor 123–4

resolution 125

teams with 125–8

useful critics and brilliant jerks 128–32

consensus 118

constructive behaviour 111

constructive conflict 118

constructive cynics 23

consumers

connecting with 153–4

teams and 203–4

“context, not control” strategy 138

Cortizo-Burgess, Pele 91

COVID-19

lessons from lockdown 198

remote working during 4, 104

Coyle, Daniel 81, 119, 197

creative abrasion 119

creativity 119, 203

critics 128–32

CRM, for aviation industry 8

cross-functional teams 8

cui bono (who benefits, who is this for) 168

Culture Code, The (Coyle) 81

Culture Map, The (Meyer) 186

cultures

achieving goals within 185–6

building new 183–5

change

to achieving team’s goal 190–7

of city 196–7

importance 197–9

codes 112–13, 186–90

company 184–5

creating 193–5

team and 184–5

currency-creators 146–7, 149

customer quiz, for leaders 154–7

D’Albert, Amber 63

de Saint-Exupéry, Antoine 141

De Talhouet, Gael 18, 62

decision fatigue 158–60

decisions, successful 54

deliverables, measuring 98

destructive cynics 24

Diageo 63–4

Diamond, Laura 90

digital transformation 35, 55

digital workspace 44, 46

direction of travel, from leaders 141–4

distance culture code 112–13

diverse teams 21–2

Doerr, John 80, 139

Drucker, Peter 184

Duhigg, Charles 103

efficient socialisation 104

80/20 rule see Pareto principle

elevator pitch 177

emails 32–3

etiquette, checklist for 43–6

filing 44, 46

reading and answering 34

Emes, Claire 136

emotional intelligence 203

empathy and trust 104–6

engagement

setting rules of 106–7

team’s rules of 108–11, 201

ESPN 137

Essity 18

face-to-face conversation 112

Facebook 91, 140

Facetime 112

Ferguson, Tim 50

Ferriss, Tim 33

five-day sprint 215

five futures tool 53–4

flexible working 4

Ford, Henry 204

Frankl, Victor 71

freedom and responsibility 190–1

freelance workers

replacing full-time employees 5

Fully Connected (Hobsbawm) 31

Gardner, John 175

Gates, Bill 201

Gawande, Atul 9

gender portrayal, in advertising 63

Gibson, William 207

gig-style jobs 4, 202

Global Talent Trends 62

goal fixation 88–9

goals, achieving 10–11, 49–60

accept/change the culture 185–6, 190–7

envisioning success 51–4

making big and clear 59

outputs and outcomes 50–1

project scoping 57–9

reframing objective 54–7

good teams 103

Goodwin, Ian 78

Google 52, 55, 137, 152

Green, Rachel 107

Greenleaf, Robert K. 153

Grindell, Irene 122

group 19–20

groupthink 21

Grove, Andrew 79, 80, 146

Guinness 106–7

Hackman, J Richard 5, 21

Hadfield, Chris 85, 158

half-day workshop 214

Hartman, Carl 140

Harvard Business Review 6

Harvard research 203

Hastings, Reed 129

helicopter view 157, 160

Henderson, Adam 112

herd mentality 21

High Output Management (Andrew) 79, 146

high-performing teams 2, 101, 117

types 7–8

HIVE Portsmouth 52–3

Hobsbawm, Julia 31

Hoffman, Reid 8

Homeister, Stefan 145

honesty 113

Horizon Platforms 177

Hoskins, Brooke 22

HR catch-ups 38

hurry syndrome 88–9

ideas/initiatives 54

imitation, as good sign 87

impromptu meetings 36

in-person time 113

information-sharing group 20

innovation

behavioural economics of iterative 103–4

markets disruption and 4

projects 57–8, 87, 137

public/private sector 204

teams 96, 165, 203

Innovation Leader/KPMG report 96

inspiration 20

instincts, and opinions 120–2

Ipsos 136, 147

Ipsos MORI 198

Isaacson, Walter 95

issues

learning from 126–8

prioritising 210

ITV 164

Jobs, Steve 3, 30, 145

journey

measuring 98

plan 78–87

Juanas, Monica 72, 158

Kaminkow, Beth Ann 68–9

Karandikar, Shalaka 88

Keller, Helen 1

Kinship 192

KOLab Innovation Centre 204

KPMG

‘Higher Purpose’ initiative 62

study 165

Kraft Foods 158

language rules 108–9

leaders

collaborative command 137–8

customer quiz for 154–7

decision fatigue 158–60

direct involvement 152–4

helicopter perspective 157

importance of “managing up” 136–7

listening tool 148–51

micromanaging 142

motivating to support the team 145–52

relentless prioritisation 139–45

supporting from 13, 135–61

targets 143

Lean Startup, The (Ries) 89

lessons, learnt as a team 54

Lewnes, Anne 104

listening, to leader 148–51

lunch, with team members 37

MAFA (mistaking action for achievement) 95

managing down 136

managing up 136–7

Mars 192

Mason, Henry 176, 203, 206

McCord, Patty 190

McKinsey

Building Blocks of Change model 176

study 137

Measure What Matters (Doerr) 80

meetings

board 20

cancelled 42, 127

catch-up 38

impromptu 36

one-to-one 38

presenteeism in 38

regular pattern 114

rotating the time of 113

sharpeners 39–40

start and end of 178–80

team 3, 19

time 41–2

update 19

walking instead of sitting 40

memo system 39, 40–1

mental health, and motivation 71–2

Meyer, Erin 186

Microsoft 204

Microsoft Teams 44

milestones, identifying 85–7

MIT 6

Monks, John 68

Morgan, Jacob 64

motivation

as essential 75–6

finding 11, 61–76, 72–6

importance of purpose 62–7

and mental health 71–2

purposeful leadership 67–71

types of 146–7

Mullarkey, Neil 114, 119

Myles, Robert 87

NASDAQ 137

National Grid 164–5

National Research Council 201

Netflix 129, 138, 190–1

Newcomer, Mabel 78, 95

Nichols, Ralph G. 145

non-verbal human communication 167

North Star metric 139–40

“not invented here” syndrome 165

objectives, reframing 54–7

office politics 168

one-day workshop 214

one-off tools 210–11

one-sentence vision 65

one-to-one conversations 4

one-to-one meetings 38

opinions

getting 184

and instincts 120–2

opportunities 2

optimism 23–4

Orme, Greg 23, 203

outcomes

achieving 53

measuring 98

outputs vs. 50–1

ownership mindset 184

P&G 145

Page, Ben 198

Paraffin 151–2

Pareto principle 205

Peachey, Sarah 87

Penn, William 32

Perel, Esther 152

personal check-in 105

personal motivation 72

personal motivators 73–6

personality types, in teams 22–3

persuasion 203

pet-friendly culture, building 192

Pet Parents 192

Pet Project 192

Phillips, Sue 147

Pitt, Steve 197

pivot 89, 184

planning for success 211, 212

Polman, Paul 145, 147, 153–4

poor-performing teams 3

pre-read/prep work task 110, 213–14

presenteeism, in meeting 38

press-on-it is, avoiding 88–9

Pret 153, 191–2

priorities 139, 210

problem

moaners 23

owners 23

solving 2

process rules 109–10

productivity check-in 106

professional check-in 105

professionalism, in remote working 113

profile-raisers 146, 148–9

progress making 66

project

navigator 58–9

scoping 57–9

teams 8

Project Aristotle 103

Project Bridge 196–7

purpose

importance of 62–7

questions 65–6

at work 206

purpose-generators 147, 149

purposeful collaboration 68–9

purposeful leadership 67–9

Pygmalion/Rosenthal effect 52

Radical Candour (Scott) 119

“ready, fire, aim” concept 96

reframed aim for team 55–7

relentless prioritisation 139–41

remote working

during COVID-19 4, 104

defined 4

distance culture code 112–13

respect and value 103

Ries, Eric 89, 96

right team, choosing 21

rivals 119

Rosenthal effect 52

Ruth, Babe 102

Sacca, Chris 178

Saller, Syl 63

Schrage, Michael 55, 90, 96, 97, 103–4, 153, 168, 177, 190, 205

Schwab, Klaus 157, 202

Scott, Kim 119

Scrums (sprint teams) 7

secret stakeholder survey 169–72

self-improvement 204

‘selvesware’ 205

Serious Play (Schrage) 96, 168

servant leadership 153

session, building 173–5

Show Must Go Online, The 87

signposts 85–7

Sinek, Simon 73

slack group 45

smaller teams 24–5

social media listening 148

sprint principle 89

stakeholders

allies/supporters/saboteurs 168

branding the project 167–8

elevator pitch 177

engagement 13, 163–81

explanation of 164

journey of 166

managing 165

sharing progress with 172–3

start and end of meetings 178–80

telling good stories 175–7

as vital to success 180

standing group 19

Starbucks 55

“start well, end well” tool 178–80

Sthanunathan, Stan 160

stories, engaging stakeholders 175–7

stress-testing 90

success

chances of 180, 186, 211, 213

envisioning 51–4

planning for 211, 212

work 114–15

success-makers 146, 148

supercharged teams

average team and 183

building new culture 183

choosing team 15–27

choosing work 211–13

culture change 198

dealing with conflict 117–34

diagnostic questions 212–13

engaging stakeholders 163–81

evolving 207

goals, achieving 49–60

journey plan 79

leadership 135–61

motivation 61–76

need for 3–5

reminder of 30 tools 216–18

selecting 27

sprint 215

successful approach for 6–9

time management 29–47

tools, use of 9–14

treating as elite athletes 99

using 30 tools to 210–11

workshops 213–16

talents and expertise 65

task forces 8

Taylor, David 145

team(s)

achieving goals 185–6, 190–7

artificial intelligence (AI) and 202–3, 205

bonding 103–4

capacity 11–12

choosing 10, 15–27

necessity of 16–17

principles 21–5

right approach in 16

teamwork 18

turning group into team 19–20

code the culture 186–90

cross-functional 8

culture and 184–5

customers and 203–4

defined 5

diagnosing strengths 212–13

direction 143

diversity in 21

evolving and developing 204–5

future 14, 201–7

good 103

group 19–20

high-performing 2, 101

innovation 96, 165, 203

meetings 3, 19

performance 205

personality types 22–3

poor-performing 3

project 8

purpose, defining 64–9

reframed aim for 55–7

rules of engagement 108–11

smaller 24–5

successful 6–7

supercharging 1

time management 30–1

types 7–8

working together 12

see also supercharged teams; specific entries

Team USA 51

teamship/trust 102–4

teamwork

defined 5, 51

foundation for 211, 212

job satisfaction 133

success 201

as wanting to win together 18

teamwork tools 9–14

accelerate and reflect 91–4

building session 173–5

choosing members 25–6

conflict predictor 123–4

creating culture 193–5

culture codes 186–90

customer quiz 154–7

defining team purpose 64–7

direction of travel, from leaders 141–4

distance culture code 112–13

email agreement 43–6

five futures 53–4

group turning into team 19–20

individual intervention 129–32

journey plan 79–86

leader listening tool 148–51

measuring success checklist 97–9

teamwork tools (continued)

meeting sharpeners 39–42

necessity of team 16–17

opinions and instincts 120–2

personal motivators 73–5

project navigator 58–9

reframing aim 55–7

secret stakeholder survey 169–72

six reasons why 126–8

‘start well, end well’ 178–80

team’s rules of engagement 108–11

three-point check-in 104–6

timetable 33–8

work awareness 69–71

Teller, Astro 53

think tank 20

Thompson, Alex 157

Thompson, Clare 164

3 Ps check-in 113

three-point check-in 104–6

time management 10

timetable 33–8

Timewise 5

track time 113

travel time 35

Trend Driven Innovation (Mason) 206

TrendWatching 176

true bullies 132

trust

and authenticity 50

and communication 112

between leader 147

and relationships 123, 146, 196

and teamship 102–4, 215

24-hour answer, for email 44, 46

two-hour workshop 213–14

unethical behaviour 62

Unilever 145, 147

United Nations World Food Programme 206

update meeting 19

Uria-Reco, Pedro 206

van den Driest, Frank 160

visual branding 167

visualisation 51

voicemails 43, 45

volunteering 52

Wafer, Grainne 62, 106

Wallace, David Foster 186

Walt Disney 206

Wareham, Andrea 191

Watkins, Richard 128

Webb, Caroline 91

Weed, Keith 160

WhatsApp 45, 140

Who do you want your customers to become? (Schrage) 55

Whyte, Jennifer 157

Wilson, Russ 165

women and swimsuits 176–7

work 32

awareness 69–71

group 19

success 114–15

together 101–15

working culture

building 13

command and control 137

see also cultures

working hours, sending email during 44, 46

Workshop Book, The 167

workshops 20, 167, 213–16

World Health Organisation (WHO) 9

WPP 140

WPP: Red Fuse 140

Zomorodi, Manoush 139, 172

Zoom 87, 112

Zuckerberg, Mark 91