NOTES

CHAPTER 1

1. ‘John Lewis: trouble in store’, available at: https://www.ft.com/content/92c95704-6c6d-11e5-8171-ba1968cf791a.

2. ‘John Lewis looks to private homes to offset high street pain’, available at: www.ft.com/content/46639bc3-21d9-475d-8a04-850c07f618af.

3. YouGov Best Brand Rankings 2020 in the United Kingdom, available at: https://yougov.co.uk/topics/consumer/articles-reports/2020/11/17/yougov-best-brand-rankings-2020.

4. ‘Netflix tops YouGov’s Best Brand Rankings 2021 in the UK and Ireland’, available at: https://yougov.co.uk/topics/technology/articles-reports/2021/11/16/best-brand-rankings-2021-uk.

5. McGregor, D. The Human Side of Enterprise, available at: https://web.mit.edu/curhan/www/docs/Articles/15341_Readings/Motivation/McGregor_The_Human_Side_of_Enterprise.pdf.

6. Remote-working compliance YouGov survey, available at: www.skillcast.com/blog/remote-working-compliance-survey-key-findings.

7. ‘A blast of common sense frees staff from appraisals’, available at: https://www.ft.com/content/8e3ae550-3166-11e5-8873-775ba7c2ea3d.

8. ‘Annual performance reviews do a disservice to workers and firms’, available at: www.ft.com/content/f579e8c8-0f8e-11ea-a7e6-62bf4f9e548a.

9. ‘The Performance Management Revolution’, available at: https://hbr.org/2016/10/the-performance-management-revolution.

10. ‘Employers aim for hybrid working after Covid-19 pandemic’, available at: www.ft.com/content/d2ad4ae3-6b40-4051-a6fe-6f8a75924e30.

11. ‘SocGen to allow staff to work from home three days a week after crisis’, available at: www.ft.com/content/266a0b18-ff37-43b1-9a7a-ebc55ee5c020.

12. ‘Goldman Sachs: Bank boss rejects work from home as the “new normal”’, available at: www.bbc.co.uk/news/business-56192048.

13. ‘Lord Bilimoria: UK should welcome people from overseas’, available at: www.ft.com/content/97f95d3e-6798-11e5-97d0-1456a776a4f5.

14. ‘Improving the Gender Balance on British Boards’, available at: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/482059/BIS-15-585-women-on-boards-davies-review-5-year-summary-october-2015.pdf.

15. FTSE Women Leaders: Hampton Alexander Review. https://www.gov.uk/government/publications/ftse-women-leaders-hampton-alexander-review.

16. ‘FT Editor Roula Khalaf on working remotely, gender diversity and the story they have to own’, available at: https://wan-ifra.org/2020/06/ft-editor-roula-khalaf-on-working-remotely-gender-diversity-and-the-story-they-have-to-own/.

CHAPTER 2

1. Overview of the UK population: January 2021, available at: www.ons.gov.uk/peoplepopulationandcommunity/populationandmigration/populationestimates/articles/overviewoftheukpopulation/january2021.

2. ‘Worker longevity spells trouble for employees’, available at: www.ft.com/content/b87aaa2a-23f6-11e6-9d4d-c11776a5124d.

3. ‘Approaching the endgame: the future of Defined Benefit pension schemes in the UK’, Pensions Policy Institute, available at: www.pensionspolicyinstitute.org.uk/media/3311/20191029-db-endgame-report-final.pdf.

4. Overview of the UK population: January 2021, available at: www.ons.gov.uk/peoplepopulationandcommunity/populationandmigration/populationestimates/articles/overviewoftheukpopulation/january2021.

5. Fertility rate, total (births per woman) The World Bank, available at: https://data.worldbank.org/indicator/SP.DYN.TFRT.IN.

6. ‘The age of entitlement’, available at: www.ft.com/content/c7af5326-09bd-11dd-81bf-0000779fd2ac.

7. ‘Defining Generations: Where Millennial end and Generation Z begins’, available at: www.pewresearch.org/fact-tank/2019/01/17/where-millennials-end-and-generation-z-begins/.

8. ‘This Gen X Mess’, available at: www.nytimes.com/interactive/2019/05/14/style/generation-xers.html.

9. ‘Millennials overtake Baby Boomers as America’s largest generation’, available at: https://www.pewresearch.org/fact-tank/2020/04/28/millennials-overtake-baby-boomers-as-americas-largest-generation/.

10. ‘The Millennial moments – in charts’, available at: www.ft.com/content/f81ac17a-68ae-11e8-b6eb-4acfcfb08c11.

11. ‘Future Consumer: Food and Generation Z’, Britain Thinks, available at: www.food.gov.uk/sites/default/files/media/document/fsa191102bt-gen-z_rea_full-report_081019-final.pdf.

12. ‘“We are drowning in insecurity”: young people and life after the pandemic’, available at: www.ft.com/content/77d586cc-4f3f-4701-a104-d09136c93d44.

13. ‘A majority of young adults in the U.S. live with their parents for the first time since the Great Depression’, available at: https://www.pewresearch.org/fact-tank/2020/09/04/a-majority-of-young-adults-in-the-u-s-live-with-their-parents-for-the-first-time-since-the-great-depression/.

14. ‘Home Truths: Young adults living with their parents: Young adults living with their parents in low to middle income families’, Loughborough University, available at: https://repository.lboro.ac.uk/articles/report/Home_Truths_Young_adults_living_with_their_parents_in_low_to_middle_income_families/13128896.

15. ‘A new deal for the young: building better jobs’, available at: www.ft.com/content/468b4b00-b965-4ac5-876e-0b78a5b19cd4.

16. ‘Don’t let gig economy countries rewrite the law’, available at: www.ft.com/content/430683ee-8016-42a0-9f78-acbcc83e992a.

17. ‘Uber and Lyft shares soar after California ballot victory’, available at: www.ft.com/content/88ff7116-44d7-4b88-9e79-c098d55494c1.

18. ‘Snapshot: Who Uses Ride-Sharing Services in the U.S.?’ available at: https://news.gallup.com/poll/237965/snapshot-uses-ride-sharing-services.aspx.

19. ‘Axe the middle managers at your peril’, available at: www.ft.com/content/24f2ee84-59dc-11e8-b8b2-d6ceb45fa9d0.

20. ‘Gone but not forgotten’, available at: www.economist.com/business/2014/03/01/gone-but-not-forgotten.

21. ‘“It needs to change its culture”: is McKinsey losing its mystique?’ available at: www.ft.com/content/63f24181-aee0-49f4-9966-a447d79692f0.

22. ‘Companies face trouble from their older staff’, available at: www.ft.com/content/df2406f2-3933-11ea-a6d3-9a26f8c3cba4.

23. ‘The Carlos Slim three-day week is a great idea’, available at: www.ft.com/content/16605cfc-10e9-11e4-b116-00144feabdc0.

24. ‘The dream of a four-day week needs a lot more work’, available at: www.ft.com/content/8139c846-6d83-11e9-a9a5-351eeaef6d84.

CHAPTER 3

1. ‘Mobile Consumer Survey 2019. Plateauing at the peak: The state of the smartphone’, Deloitte, available at: https://www2.deloitte.com/uk/en/pages/technology-media-and-telecommunications/articles/mobile-consumer.html.

2. ‘A decade of digital dependency’, Ofcom, available at: www.ofcom.org.uk/about-ofcom/latest/features-and-news/decade-of-digital-dependency.

3. ‘Tim Harford: how behavioural economics helped kick my phone addiction’, available at: www.ft.com/content/e82e5136-1921-11e9-b93e-f4351a53f1c3.

4. ‘Avoid inbox panic and save your sanity with a digital disconnect’, available at: www.ft.com/content/39517318-ba12-4db0-9bac-8888973f53a0.

5. ‘Dopamine, Smartphones & You: A battle for your time’, available at: https://sitn.hms.harvard.edu/flash/2018/dopamine-smartphones-battle-time/.

6. ‘Study finds screen time – even before bed – has little impact on teen wellbeing’, available at: www.ox.ac.uk/news/2019-04-05-study-finds-screen-time-%E2%80%93-even-bed-%E2%80%93-has-little-impact-teen-wellbeing.

7. ‘How does the time children spend using digital technology impact their mental well-being, social relationships and physical activity? An evidence-focused literature review’, available at: https://cafewhiz.com/wp-content/uploads/2019/11/Unicef-Digital-Doc.pdf.

8. ‘Rupert Murdoch writes down the value of The Sun to zero’, available at: www.ft.com/content/9e73e142-d0e6-4ec2-bd33-12aa5939af61.

9. ‘No such thing as a free lunch in the music industry’, Financial Times, 13 October 2004.

10. ‘Music industry revenue hits highest level since 2002’, available at: www.ft.com/content/9ac93b24-d986-4cea-8802-85606d4cbb9f.

11. ‘Global Music Report 2021’, IFPI, available at: www.ifpi.org/wp-content/uploads/2020/03/GMR2021_STATE_OF_THE_INDUSTRY.pdf.

12. ‘Global top 100 companies by market capitalisation’, available at: www.pwc.com/gx/en/audit-services/publications/assets/pwc-global-top-100-companies-2021.pdf

13. ‘Auf wiedersehen, post – Daimler staff get break from holiday email’, available at: https://www.ft.com/content/abe36902-22d9-11e4-8dae-00144feabdc0.

14. ‘Homeworking hours, rewards and opportunities in the UK: 2011 to 2020’, Office for National Statistics, available at: www.ons.gov.uk/employmentandlabourmarket/peopleinwork/labourproductivity/articles/homeworkinghoursrewardsandopportunitiesintheuk2011to2020/2021-04-19.

15. ‘French workers get “right to disconnect” from emails out of hours’, available at: www.bbc.co.uk/news/world-europe-38479439.

16. ‘Portuguese law bans employers from contacting staff out of hours’, available at: www.ft.com/content/fdedbf6e-5844-45b0-b53a-7ee2fce6b969.

17. ‘Tánaiste signs Code of Practice on Right to Disconnect’, available at: www.gov.ie/en/press-release/6b64a-tanaiste-signs-code-of-practice-on-right-to-disconnect/.

18. ‘Dear England’, available at: www.theplayerstribune.com/posts/dear-england-gareth-southgate-euros-soccer.

19. Newport, C. (2021) A World Without Email: Reimagining Work in an Age of Communication Overload. Penguin Random House.

20. ‘The scourge of work email is far worse than you think’, available at: www.ft.com/content/572682e4-d701-4f33-af92-db597a7d39de.

21. ‘Too much information: the COVID work revolution has increased digital overload’, available at: www.rmit.edu.au/news/all-news/2021/jan/digital-overload.

CHAPTER 4

1. ‘Why failure is the rocket fuel of aviation’, available at: www.ft.com/content/2866dbe2-56fd-11e9-a3db-1fe89bedc16e.

2. ‘TalkTalk cyber attack made worse by loose talk’, available at: www.ft.com/content/db0a5f38-7cab-11e5-98fb-5a6d4728f74e.

3. ‘Cyber attack cost TalkTalk up to £60m and 101k customers’, available at: www.ft.com/content/410f5477-d061-3cd4-a064-5563c91bd7fb.

4. ‘British Airways hit with record £183m for data breach’, available at: www.ft.com/content/197a6758-a148-11e9-a282-2df48f366f7d.

5. ‘Nestlé learns to see the wood for the trees’, available at: www.ft.com/content/adf81982-6cde-11df-91c8-00144feab49a.

6. ‘Thomas Cook collapses after knife-edge rescue talks fail’, available at: www.ft.com/content/dd402b2c-dd9e-11e9-9743-db5a370481bc.

7. ‘Memo to board: we need to talk about BP’, available at: www.ft.com/content/9176947e-e5f5-11df-af15-00144feabdc0.

8. Skapinker, M. (1998) ‘Up, up and away – an ever-growing line of passengers’, Financial Times, 18 June.

9. ‘Lawyers should not rewrite crisis communications’, available at: www-ft-com.ezproxy.cul.columbia.edu/content/ea03792c-7895-11e9-bbad-7c18c0ea0201.

10. ‘Thomas Cook criticised for putting cost over customers’, available at: www.ft.com/content/d3bfc6c2-8152-11e5-a01c-8650859a4767.

11. ‘US companies pull business travellers from Boeing 737 Max’, available at: www.ft.com/content/240efc0c-458a-11e9-b168-96a37d002cd3.

12. ‘Boeing 737 Max recertified to fly in Europe from next week’, available at: www.ft.com/content/4bc07cfe-f428-49db-95df-6bb45dba1b9d.

13. ‘J&J’s Texas two-step waltzes over its liabilities’, available at: www.ft.com/content/42b091bb-92c1-4161-9d09-6bcbbc0b4e6e.

14. ‘Boeing overestimated pilots’ ability to handle misfires on 737 Max, NTSB says’, CNBC, available at: www.cnbc.com/2019/09/26/ntsb-boeing-overestimated-pilots-ability-to-handle-737-max-misfires.html.

15. ‘The design, development and certification of the Boeing 737 Max: final committee report’, The House Committee on Transport and Infrastructure, available at: https://transportation.house.gov/imo/media/doc/2020.09.15%20FINAL%20737%20MAX%20Report%20for%20Public%20Release.pdf.

16. Skapinker, M. (2002) ‘Why Nike has broken into a sweat’, Financial Times, 7 March.

17. ‘Kegworth: the lessons learnt from the last UK air disaster’, The Independent, available at: www.independent.co.uk/travel/news-and-advice/kegworth-30-years-uk-air-disaster-crash-british-midland-boeing-737-fatal-accident-a8717161.html.

18. Grove, G. (1989) ‘Courage of airline boss who passed his test of adversity: Michael Bishop’, Sunday Times, 15 January.

CHAPTER 5

1. ‘What makes an entrepreneur?’ available at: https://delovidenie.com/what-makes-an-entrepreneur-sahar-hashemi-tedxyouthbath/.

2. ‘When the long run in markets goes wrong’, available at: www.ft.com/content/99a8158d-d08c-4de9-9712-2301b9497779.

3. ‘Startup Failure Rate: Ultimate Report’, available at: www.failory.com/blog/startup-failure-rate.

4. See: www.innocentdrinks.co.uk/a-bit-about-us.

5. ‘Coffee Republic founder ousted’, available at: www.theguardian.com/business/2006/oct/20/money1.

6. ‘Wirecard and me: Dan McCrum on exposing a criminal enterprise’, available at: www.ft.com/content/745e34a1-0ca7-432c-b062-950c20e41f03.

7. ‘Carillion probe pulls no punches on individuals or institutions’, available at: www.ft.com/content/aad5cb88-5820-11e8-b8b2-d6ceb45fa9d0.

8. ‘Patisserie Valerie goes into administration after accounting fraud’, available at: www.ft.com/content/b5e1ecf2-1e66-11e9-b126-46fc3ad87c65.

9. ‘Book extract: “The Silo Effect” by Gillian Tett’, available at: www.ft.com/content/092c52b4-46b4-11e5-af2f-4d6e0e5eda22.

10. Westwick, P. (2019) Stealth: The Secret Contest to Invent Invisible Aircraft.

11. ‘Why HP’s printers are a lesson for today’s tech leaders’ by Richard Waters, available at: www.ft.com/content/84c847d6-017a-11ea-b7bc-f3fa4e77dd47.

12. ‘Bitcoin price is a distraction, says big technology investor’ by Robin Wigglesworth and James Fontanella-Khan, available at: www.ft.com/content/7b9797bc-ec09-11e7-8713-513b1d7ca85a.

13. ‘The race to make wearables cool’ by Hannah Kuchler, available at: www.ft.com/content/91bec5a4-7f15-11e6-8e50-8ec15fb462f4.

14. ‘Spencer Silver, chemist and inventor 1941–2021’ by Brian Groom, available at: www.ft.com/content/057922fb-b1fa-4b0c-aeb6-c715269bd440.

15. ‘3M’s stumbling steps into the limelight’ Financial Times, 1 June 1987.

16. ‘The simple metric that turned 3M into an innovation powerhouse’ Management Today, available at: www.managementtoday.co.uk/simple-metric-turned-3m-innovation-powerhouse/innovation/article/1692447.

17. 3M history, available at: www.3m.com/3M/en_US/company-us/about-3m/history/.

18. ‘Digital killed the audio star’, Financial Times, 27 February 1993.

19. ‘Snapshot of a humbled giant’, available at: www.ft.com/content/19a8e5fe-7989-11e1-b87e-00144feab49a.

20. ‘A victim of its own success’ by Andrew Hill, available at: www.ft.com/content/b2076888-7a52-11e1-839f-00144feab49a.

21. Kahneman, D. (2012) Thinking, Fast and Slow. Penguin.

CHAPTER 6

1. ‘Ferguson’s Formula’, Harvard Business Review, available at: https://hbr.org/2013/10/fergusons-formula.

2. ‘Would you want Kevin Pietersen in your team?’ available at: www.ft.com/content/03640c8e-7d0a-11e3-81dd-00144feabdc0.

3. ‘Katherine Grainger & Anna Watkins – Double Sculls Gold/ London 2012 Medal Moments’, available at: www.youtube.com/watch?v=HaXK59SlccY.

4. Lewis, M. (2004) Moneyball: The Art of Winning an Unfair Game. W. W. Norton & Company.

5. ‘Let’s play Moneyball’, available at: www.ft.com/content/3f5cc88c-0b21-11e1-ae56-00144feabdc0.

6. ‘Kevin Pietersen sacked for not giving “full support to Alastair Cook”’, available at: www.theguardian.com/sport/2014/feb/09/kevin-pietersen-ecb-england-alastair-cook.

7. ‘Why top performers hit bottom when they change jobs’, Financial Times, 9 February 2005.

8. Goffee, R. and Jones, G. (2009) Clever: Leading Your Smartest, Most Creative People. Harvard Business Review Press.

9. See: www.britannica.com/biography/Alex-Ferguson.

10. ‘Verge meets: Jurgen Klopp with JD’s In the Duffle Bag podcast series’, available at: https://vergemagazine.co.uk/verge-meets-jurgen-klopp-with-jds-in-the-duffle-bag-podcast-series/.

11. ‘Google DeepMind computer beats Go grandmaster again’ www.ft.com/content/38b6f0c4-e6a1-11e5-bc31-138df2ae9ee6.

12. ‘Bet on the geeks to boost the economy’ by John Thornhill, available at: www.ft.com/content/e59566cb-386e-448b-8d55-55c757c03cbb.

13. ‘DeepMind’s Lila Ibrahim: “It’s hard not to go through imposter syndrome”’, available at: www.ft.com/content/c43cd848-367a-4c67-8cf1-7f34d3eaf84e.

14. ‘NHS chief Sir Simon Stevens to stand down this summer’, available at: www.england.nhs.uk/2021/04/nhs-chief-sir-simon-stevens-to-stand-down-this-summer/.

15. See: www.bbc.co.uk/news/health-56945830.

CHAPTER 7

1. ‘A Friedman doctrine – The Social Responsibility Of Business Is To Increase Its Profits’, available at: www.nytimes.com/1970/09/13/archives/a-friedman-doctrine-the-social-responsibility-of-business-is-to.html.

2. ‘PwC to boost headcount by 100,000 over five years’, available at: www.ft.com/content/b79e4cd4-e288-4083-a976-47f3e89a0209.

3. ‘PwC planning to hire over 100,000 over five years in major ESG push’, available at: www.reuters.com/business/sustainable-business/pwc-planning-hire-100000-over-five-years-major-esg-push-2021-06-15/.

4. ‘Welch condemns share price focus’, available at: https://www.ft.com/content/294ff1f2-0f27-11de-ba10-0000779fd2ac

5. ‘Dear Fellow Shareholders’, available at: www.jpmorganchase.com/content/dam/jpmc/jpmorgan-chase-and-co/investor-relations/documents/ceo-letter-to-shareholders-2018.pdf.

6. ‘Business Roundtable Redefines the Purpose of a Corporation to Promote “An Economy That Serves All Americans”’, available at: www.businessroundtable.org/business-roundtable-redefines-the-purpose-of-a-corporation-to-promote-an-economy-that-serves-all-americans.

7. ‘Amazon unpacked’, available at: www.ft.com/content/ed6a985c-70bd-11e2-85d0-00144feab49a.

8. ‘Fair shares?’, available at: www.ft.com/content/132b8cb8-d7e2-11d9-8fa7-00000e2511c8.

9. Ibid.

10. ‘Global warming will hit 1.5C by 2040, warns IPCC report’, available at: www.ft.com/content/9a11b08c-4fb3-49ec-8939-9d853745bfce.

11. ‘Rio Tinto CEO quits after backlash over Aboriginal site destruction’, available at: www.ft.com/content/dd75d6da-f047-49d4-9b2e-cfc2ef95df00.

12. ‘Hesta super says “change in ranks” at Rio Tinto won’t be enough as Juukan Gorge fallout continues’, available at: www.theguardian.com/australia-news/2020/sep/10/hesta-super-calls-for-inquiry-into-all-deals-rio-tinto-has-made-with-aboriginal-traditional-owners.

13. ‘OpEd: Why BlackRock CEO Larry Fink in not a Socialist’, available at: https://hbswk.hbs.edu/item/op-ed-why-blackrock-ceo-larry-fink-is-not-a-socialist.

14. ‘The Power of Capitalism’, available at: https://www.blackrock.com/corporate/investor-relations/larry-fink-ceo-letter

15. ‘The ESG investing industry is dangerous’, available at: www.ft.com/content/ec02fd5d-e8bd-45bd-b015-a5799ae820cf

16. ‘How companies can do well by doing good’, available at: www.wbs.ac.uk/news/how-companies-can-do-well-by-doing-good/

17. ‘Obama remarks on financial regulatory changes’, available at: www.npr.org/templates/story/story.php?storyId=105523464&t=1630430033620.

18. ‘Plain Packaging’, World Health Organisation, available at: www.euro.who.int/en/health-topics/disease-prevention/tobacco/publications/key-policy-documents/who-framework-convention-on-tobacco-control-who-fctc/key-areas-of-tobacco-control-policy/plain-packaging.

19. ‘Corporate plans may be lost in translation’, available at: www.ft.com/content/78cf6070-f66e-11df-846a-00144feab49a.

20. ‘Can Unilever’s Paul Polman change the way we do business?’ available at: www.ft.com/content/e6696b4a-8505-11e6-8897-2359a58ac7a5.

21. ‘Unilever’s Paul Polman was a standout CEO of the past decade’, available at: www.ft.com/content/e7040df4-fa19-11e8-8b7c-6fa24bd5409c.

22. ‘Unilever workers vote for fresh strikes’, available at: www.ft.com/content/e9c665d8-394f-11e1-837e-00144feabdc0.

23. ‘Unilever faces strikes over pensions’, available at: www.ft.com/content/9f76561c-18f4-11e1-b490-00144feabdc0.

24. ‘Paul Polman: how I fended off a hostile takeover bid’, available at: www.ft.com/content/76cddc3e-d42e-11e7-a303-9060cb1e5f44.

25. ‘The shareholder-first corporate model erodes public support’, available at: www.ft.com/content/fd702c36-206b-11e8-9efc-0cd3483b8b80.

26. ‘Unilever has “lost the plot” by fixating on sustainability, says Terry Smith’, available at: www.ft.com/content/7aa44a9a-7fec-4850-8edb-63feee1b837b.

27. ‘Barclays’ Exit Biggest Pullout Yet In S. Africa’, available at: www.latimes.com/archives/la-xpm-1986-11-25-mn-13169-story.html.

28. ‘HSBC CEO expresses regret to Hong Kong activist over frozen bank accounts’, available at: www.ft.com/content/38e3bf36-94f6-4f6f-a5a9-eadac529738c.

29. ‘“Appalled” – Here’s what Wall Street CEOs are saying about the killing of George Floyd and protests rocking US cities’, available at: www.cnbc.com/2020/06/01/wall-street-ceos-speak-out-about-george-floyd-and-protests-rocking-us-cities.html.

CHAPTER 8

1. ‘Investors urge European companies to include climate risks in accounts’, available at: www.ft.com/content/dd01aacd-85a0-4577-9700-26f1d6fb26b3.

2. ‘The Paris Agreement’, available at: https://unfccc.int/process-and-meetings/the-paris-agreement/the-paris-agreement.

3. ‘Business calls for more action after COP26 deal is watered down’, available at: www.ft.com/content/a0c01a33-fda3-4918-bead-dba61265ec48.

4. ‘Big Oil is facing an existential struggle’, available at: www.ft.com/content/18f37c42-4d97-11ea-95a0-43d18ec715f5.

5. ‘Exxon vs activists: can disenchanted investors force change?’, available at: www.ft.com/content/3f73a55b-ac59-4737-b7c8-2f575d32920b.

6. ‘ExxonMobil shareholders hand board seats to activist nominees’, available at: www.ft.com/content/da6dec6a-6c58-427f-a012-9c1efb71fddf.

7. ‘Engine No 1, the giant-killing hedge fund, has big plans’, available at: www.ft.com/content/ebfdf67d-cbce-40a5-bb29-d361377dea7a.

8. ‘ExxonMobil aims to cut oil and gas emissions to net zero by 2050’, available at: www.ft.com/content/2aca4b93-aae2-40ea-a1be-9fcb6e4085c9.

9. ‘Chevron to spend $10bn on clean energy push’, available at: www.ft.com/content/5e284144-3abc-4bee-8e8c-2cc2bac039cd.

10. ‘Glencore’s cap on coal shows new investor muscle’, available at: www.ft.com/content/72c7f9bc-369d-11e9-bb0c-42459962a812.

11. ‘Dutch court orders Shell to accelerate emissions cuts’, available at: www.ft.com/content/340501e2-e0cd-4ea5-b388-9af0d9a74ce2.

12. ‘10 reasons Wal-Mart is the worst company in America’, available at: www.salon.com/2015/05/25/10_reasons_wal_mart_is_the_worst_company_in_america_partner/.

13. ‘Virtue’s reward? Companies make the business case for ethical initiatives’, available at: www.ft.com/content/61eea492-146c-11dd-a741-0000779fd2ac.

14. ‘Climate Change’, Walmart, available at: https://corporate.walmart.com/global-responsibility/sustainability/planet/climate-change.

15. ‘Danone trims sales growth targets because of coronavirus’, available at: www.ft.com/content/87aa2a66-580d-11ea-a528-dd0f971febbc.

16. ‘Frequent flyer: is air travel unfairly demonised?’ available at: https://www.ft.com/content/d63240ea-3eb0-11ea-b232-000f4477fbca.

17. ‘Why ESG investing makes fund managers more money’, available at: www.ft.com/content/1cfb5e02-7ce1-4020-9c7c-624a3dd6ead9.

18. ‘The global scale, distribution and growth of aviation: Implications for climate change’, available at: www.sciencedirect.com/science/article/pii/S0959378020307779.

19. ‘Even post-Covid, frequent flyers face more time on the ground’, available at: www.ft.com/content/8e878c58-f2d8-4ab7-8be6-23207e491aae.

20. ‘Frequent flyer: the confusing world of the carbon offset’, available at: www.ft.com/content/0be76cf0-6a73-11e9-80c7-60ee53e6681d.

21. Ibid

22. ‘Carbon offsets: a license to pollute or a path to net zero emissions?’, available at: www.ft.com/content/cfaa16bf-ce5d-4543-ac9c-9d9234e10e9d.

23. ‘Beware the looming net zero car crash’, available at: www.ft.com/content/b956926d-73e0-4167-a256-2abb64563ac0.

24. ‘Frequent flyer: is air travel unfairly demonised?’ available at: www.ft.com/content/d63240ea-3eb0-11ea-b232-000f4477fbca.

25. ‘Brazil’s Gol plans to launch electric air taxis as cheap as an Uber’, available at: www.ft.com/content/c4bbc80e-0d9a-4016-a70f-ae070b1df1c0.

26. ‘Letter: COP26 should highlight an aviation fuel innovation’, available at: www.ft.com/content/8595c1be-1582-444c-b28a-a52e744f2227.

27. ‘Airbus gears up for hydrogen jet as fuel of future edges closer to reality’, available at: www.ft.com/content/87941b8d-0460-4b54-a861-d6ebc6da29e8.

28. ‘Incoming BP executive urges dialogue to speed up clean energy transition’, available at: www.ft.com/content/3b4d4db9-43a5-4ae4-b3bc-fc3ec986271a.

29. ‘Shell executives quit amid discord over green push’, available at: www.ft.com/content/053663f1-0320-4b83-be31-fefbc49b0efc.

30. ‘Britain’s energy woes catch vulnerable sector in perfect storm’, available at: www.ft.com/content/a14fb3c0-a665-4320-8980-2b5c2156269c.

31. ‘Dutch Ad Watchdog Tells Shell to Pull “Carbon Neutral” Campaign’, available at: www.bloomberg.com/news/articles/2021-08-27/dutch-ad-watchdog-tells-shell-to-pull-carbon-neutral-campaign.

32. ‘Shell executives quit amid discord over green push’, available at: www.ft.com/content/053663f1-0320-4b83-be31-fefbc49b0efc.

33. ‘Forget COP26 boasts – decarbonising takes thousands of tiny, boring steps’, available at: www.ft.com/content/1bca616e-3398-4599-8019-8cd688364d9e.

34. See: www.youtube.com/watch?v=x4rj4MfNkys.

35. ‘The fall from favour of Danone’s purpose-driven chief’, available at: www.ft.com/content/2a768b96-69c6-42b7-8617-b3be606d6625.

CHAPTER 9

1. ‘Stephen Hawking says A.I. could be “worst event in the history of our civilization”’, available at: www.cnbc.com/2017/11/06/stephen-hawking-ai-could-be-worst-event-in-civilization.html.

2. ‘Elon Musk, Blasting Off in Domestic Bliss’, available at: www.nytimes.com/2020/07/25/style/elon-musk-maureen-dowd.html.

3. ‘Beware the known unknowns when finance meets AI’, available at: www.ft.com/content/01c366db-e1b8-49ff-9952-ef40403991ee.

4. ‘Technology: Breaking the law’, available at: www.ft.com/content/c3a9347e-fdb4-11e5-b5f5-070dca6d0a0d.

5. ‘DeepMind develops AI to diagnose eye diseases’, available at: www.ft.com/content/84fcc16c-0787-11e8-9650-9c0ad2d7c5b5.

6. ‘Orchestrating Impartiality: The Impact of “Blind” Auditions on Female Musicians’, available at: https://pubs.aeaweb.org/doi/pdfplus/10.1257/aer.90.4.715.

7. ‘Q&A: does “name-blind” recruitment combat bias?’, available at: www.ft.com/content/3d7b6590-9443-11e6-a80e-bcd69f323a8b.

8. ‘“Disease” of recruitment bias: is technology a cure or a cause?’ available at: www.ft.com/content/4150aa8e-9cf8-11e9-9c06-a4640c9feebb.

9. ‘Amazon scraps secret AI recruiting tool that showed bias against women’, available at: www.reuters.com/article/us-amazon-com-jobs-automation-insight-idUSKCN1MK08G.

10. ‘Artificial intelligence bias can be countered, if not erased’”, available at: www.ft.com/content/ad7565db-0bab-4200-a498-0cec2c9b7cee.

11. ‘After Google drama, Big Tech must fight against AI bias’, available at: www.ft.com/content/ef0c61ab-240d-42b1-af3c-aca2e4896bd2.

12. ‘Police should not be banned from using facial recognition technology, says UK watchdog’, available at: www.ft.com/content/79223f6e-a772-4e74-b256-88641a416f92.

13. ‘Presenting Our Vision Of The Future: The 360c’, available at: www.youtube.com/watch?v=Mlh-_hoNLaI.

14. ‘Elon Musk says full self-driving Tesla tech “very close”’, available at: www.bbc.co.uk/news/technology-53349313.

15. ‘Self-driving cars are dangerous in the wrong hands’, available at: www.ft.com/content/99ea7622-89e2-4ed9-b623-3ab5c413ef3f.

16. ‘Uber abandons effort to develop own self-driving vehicle’, available at: www.ft.com/content/e55ce767-0ede-4096-aa3b-1d26671f3772.

17. ‘Uber’s self-driving operator charged over fatal crash’, available at: www.bbc.co.uk/news/technology-54175359.

18. ‘Tversky and Kahneman’s Cognitive Illusions: Who Can Solve Them, and Why?’, available at: www.frontiersin.org/articles/10.3389/fpsyg.2021.584689/full.

19. ‘Daniel Kahneman: “Clearly AI is going to win. How people are going to adjust is a fascinating problem”’, available at: www.theguardian.com/books/2021/may/16/daniel-kahneman-clearly-ai-is-going-to-win-how-people-are-going-to-adjust-is-a-fascinating-problem-thinking-fast-and-slow.

20. ‘Daniel Kahneman: “Everything I’ve done has been collaborative”’, available at: www.ft.com/content/7cf78f4f-d40a-44f1-9946-e78eccb3da57.

21. ‘Americans Need a Bill of Rights for an AI-Powered World’, available at: www.wired.com/story/opinion-bill-of-rights-artificial-intelligence/.

22. ‘Dutch Court Gives Judgment on Algorithmic Decision-Making Test Case’, available at: www.fountaincourt.co.uk/dutch-court-gives-judgment-on-algorithmic-decision-making-test-case/.

23. ‘A global AI bill of rights is desperately needed’, available at: www.ft.com/content/7e42c58e-b3d4-4db5-9ddf-7e6c4b853366.

24. ‘The AI Transparency Paradox’, available at: hbr.org/2019/12/the-ai-transparency-paradox.

25. ‘A new AI language model generates poetry and prose’, available at: www.economist.com/science-and-technology/2020/08/06/a-new-ai-language-model-generates-poetry-and-prose.

26. ‘The Rise of the Robot Reporter’, available at: www.nytimes.com/2019/02/05/business/media/artificial-intelligence-journalism-robots.html

27. ‘City lawyer pay: US top dollars break Magic Circle’s spell’, available at: www.ft.com/content/aa86e22b-06cd-4890-9423-643f316764e3.

CHAPTER 10

1. ‘Sandwich slices: the working lives behind Pret A Manger and Greggs’, available at: www.ft.com/content/743da14c-e00f-11e7-8f9f-de1c2175f5ce.

2. ‘Arup’s seven-day week: is this the future of work?’, available at: www.ft.com/content/1405cb93-6625-4834-ac07-09e4062e7aa7.

3. ‘Don’t make me go back to hard pants five days a week’, available at: www.ft.com/content/118f5258-c9d0-41cc-a8dd-ec27fd8724b4.

4. ‘Women doing more childcare under lockdown but men more likely to feel their jobs are suffering’, available at: www.kcl.ac.uk/news/women-doing-more-childcare-under-lockdown-but-men-more-likely-to-feel-their-jobs-are-suffering.

5. ‘Can hybrid meetings ever live up to the real thing?’, available at: www.ft.com/content/1bac4dfc-a679-4744-ae87-2622fe8bfd71.

6. ‘Please do not bring your “whole self” to work’, available at: www.ft.com/content/595d035a-ee72-11e8-8180-9cf212677a57.

7. ‘The Great Resignation: “It’s Killing Companies”’, available at: www.kornferry.com/insights/this-week-in-leadership/the-great-resignation-its-killing-companies.

8. ‘What the “big quit” tells us about inflation’, available at: www.ft.com/content/179dde6f-d392-459a-aa26-24a344c853a7.

9. ‘The Great Resignation Is Accelerating’, available at: www.theatlantic.com/ideas/archive/2021/10/great-resignation-accelerating/620382/.

10. ‘“It’s not a normal life”: truck drivers warn of burnout as global shortage bites’, available at: www.ft.com/content/4e79e4ad-1f15-4a2d-a702-9ab21748f81c.

11. ‘Construction stalls as UK shortage of skilled workers bites’, available at: www.ft.com/content/e37e2944-da21-4a2c-af16-9b5c0b70d4eb.

12. ‘UK professional services firms hit by labour shortages’, available at: www.ft.com/content/93a72db1-92b6-4dae-8fc1-f1118f45d543.

13. ‘US workers demand a better deal: “There are possibilities everywhere”’, available at: www.ft.com/content/a6501b83-79c8-479a-8f5d-bd240ccc6194.

14. ‘Remarks by President Biden on the Bipartisan Infrastructure Deal’, available at: www.whitehouse.gov/briefing-room/speeches-remarks/2021/06/24/remarks-by-president-biden-on-the-bipartisan-infrastructure-deal/.

15. ‘They Can’t Leave the Bay Area Fast Enough’, available at: www.nytimes.com/2021/01/14/technology/san-francisco-covid-work-moving.html.

16. ‘The Pandemic Emptied Europe’s Cities. What Will Bring People Back?’ available at: www.nytimes.com/2021/02/11/world/europe/workers-europe-cities-pandemic.html.

17. ‘Facebook says employees at all levels can request permanent, full-time remote work’, available at: https://www.cnbc.com/2021/06/09/facebook-says-all-employees-can-request-permanent-remote-work.html.

18. ‘Cutting pay for remote workers is a risky move’, available at: www.ft.com/content/a37150e3-7480-4181-90e4-1ce9dc5d1d39.

19. ‘How do I sidestep from accounting into a career with purpose?’ available at: www.ft.com/content/c6c022dc-ec28-492b-a3ed-cb740cf30f2f.

20. ‘I’m leaving and I want you to join me’, available at: www.ft.com/content/ed9bc938-acb7-11e6-9cb3-bb8207902122.

21. See: https://nowteach.org.uk/.

22. ‘Life, work and the pursuit of happiness’, available at: www.ft.com/content/ecb04dd0-4de7-44e0-8c16-973f5031e8d4.