No argument, just keep it to oneself!

Promptly at 9 p.m., GMT Chief Financial Officer Mr. Andrew Tan began the virtual meeting. “Please explain to me what went wrong,” he said. Mr. Chen offered a long explanation of what transpired between him and the supplier. Impatiently, Andrew said, “Our policy clearly states that all payments to suppliers need to be settled within no more than two weeks. We are dealing with an international supplier; you need to incorporate into your schedule the processing time for payment to be cleared.” Indira Gomez and Peter Hosie, the marketing managers at the Australian branch, expressed their frustrations about the halted plans to launch their new product promotion in Vietnam that month. Other team members mentioned the repercussions of the delayed payment and bombarded Chen’s finance team with questions. Overwhelmed and uncomfortable with confrontation, Chen decided to keep it simple and said, “I will make sure it gets settled ASAP,” as he thinks to himself, “Whatever the problems are, there is no point in saying it outright. I don’t want and I don’t need to get into an argument.”