Contents

Foreword

Preface

Acknowledgments

About the Author

SECTION I  GLOBAL VIRTUAL TEAM

1  Anywhere, Anytime, and with Anyone—Virtual Workplace

Introduction

References

2  What Is a Global Virtual Team?

Introduction

References

3  Characteristics and Elements of Global Virtual Teams

Introduction

Culturally Distinctive, Culturally Synergistic

Working Together, Working at a Distance

Technology Dependent, Technology Savvy

Different Times, Different Urgency

References

SECTION II  CULTURE AND ITS MEANING

4  Overview of Culture and Cultural Values

Introduction

Cultural Characteristics

Artifacts, Products, and Symbols

Norms and Values

Basic Assumptions

References

5  Edward Hall: High-Context versus Low-Context Intercultural Communication

Introduction

References

6  Fons Trompenaars and Charles Hampden-Turner: Seven Cultural Dimensions: A Mirror Image of Problem-Solving in the Workplace

Introduction

People Orientation (P)

Environment Orientation (E)

Time Orientation (T)

Conclusion

References

SECTION III  DISTRIBUTED DECISION-MAKING PROCESSES AND ACTIVITIES

7  Overview of Distributed Decision-Making Process

Introduction

Theoretical Models of Decision-Making Process

Active Months of Participation

Distribution of Active Participants

Distribution of Less Active Participants

References

8  Problem Identification

Civil Society’s Contributions in the Decision-Making Processes

Problem Identification Process

Problem Identification Behaviors

Reference

9  Proposal Making

Introduction

Proposal-Making Behaviors

References

10  Solution

Introduction

Solution Behaviors

References

SECTION IV  CULTURAL INFLUENCES ON DISTRIBUTED DECISION MAKING

11  Online Communicative Behaviors Based on Cultural Variations

Introduction

High-Context Cultural Orientation

Low-Context Cultural Orientation

Reference

12  Intercultural Communication Styles

Introduction

Intercultural Communication Style: Indirect versus Direct

Intercultural Communication Style: Ambiguous versus Detailed

References

13  Cultural Values

Introduction

Individualism versus Collectivism

Task Oriented versus Relationship Oriented

References

SECTION V  STRATEGIES AND COMPETENCIES FOR MANAGING GLOBAL VIRTUAL TEAMS

14  What Global Leaders Should Know about Managing “Working Together at a Distance”

Introduction

Cultural Adjustments

Are You Experiencing Virtual Cultural Shock?

References

15  Why GVT Leaders Need Intercultural Competencies

Intercultural Competency Is Indispensable to Global Virtual Teams

What Is Intercultural Competency?

CAB Intercultural Competency Framework

Cognitive Aspect

Affective Aspect

Behavioral Aspect

References

16  How to Manage GVTs—Dos and Don’ts for Culture and Decision Making for Global Leaders

Introduction

Managing Distributed Decision Making in a GVT

The Dos and Don’ts of Cultural Orientation for GVT Leaders

In a Nutshell

References

17  Culture Counts! “It Is Not What You Said, But How You Said It!”

Index