What can I do, it is the bureaucracy!

Henry Butler, the marketing manager at Sime Tyres in London, waited and waited for a decision. He looked at the calendar. He was frustrated because they were behind the deadline for almost one week now. He should receive the final say from the team in Thailand and then communicate it to their Swiss team. The meeting will be held in Geneva, and it is just around the corner. Without waiting any further, he decided to send a quick email—“Prawan, what is your decision? Who will be the speaker and how many participants?” The Swiss team member, Anthony Marcus, as the project manager of Alphard Consulting Inc., was shocked that the awaited decision has not been made by Prawan because he needs to organize and coordinate the event with Henry. He was also getting anxious about it and thus decided to respond to the email, which said “…we are running short of time, we need to finalize the number of people to attend the meeting. It is only three weeks away. Please get back to us promptly.” Henry and Anthony are still waiting despite the two emails that were sent. Time is ticking, yet decisions were not made. In his bewilderment, Anthony wonders, “…hmmm, how do I push the team to make decisions urgently?” While on the other corner of the world, Henry sighed and said to himself, “If only they are in my office, I will surely knock on their doors. Unfortunately, they are thousands of miles away!”