Index
A
Agile Delivery Method
Agilevs
. DevOps
Amazon Web Services
Artificial intelligence (AI)
application domains
conversational interfaces
customer understanding
employee augmentation
immersive experience
infusing into CX
benefits
estimation
growth areas
implementation
intelligent system boosting sales
current state
customer-centric business models
customer experiences
CX client stories
evolution
future considerations
monitor business impacts
customer satisfaction
employees
measuring
operational
technical
scope
technology/architecture focus
Augmented reality (AR)
AWS DeepLens
B
Bing maps webpart
Business process management (BPM)
C
Cascaded Style Sheet (CSS)
Chatbot market
Cognitive Process Automation
Communication sites
Community of Practice (CoP)
Connective tissue
Content Management
Customer experience (CX)
Customer experience era
Customer journeys
Customer Relationship Management tools
Customer servicevs.
customer experience
Customer understanding
D
Data loss prevention capabilities (DLP)
Data protection officer (DPO)
DCX, features
collaboration
customization
mobile app
Webparts
Delve
DevOps methodology
Digital Customer experience (DCX)
Agile delivery method
applications and services
customer-focused vision
customers emotion
customer types
DevOps methodology
feedback
measure ROI
QMF
trends
use cases
UX and UI
E
E-Discovery
Employee augmentation
Experience era
F
First Call Resolution (FCR)
G
Global administrators
Graphical User Interfaces (GUIs)
H
Hub sites, SharePoint
I, J, K, L
Intranets
M
Microsoft Forms
Microsoft Office 365
definition
Delve
forms
navigating apps
OneDrive
OneNote
product family
SharePoint
stream
sway
team
tools
Yammer
Microsoft planner
Microsoft Stream
N
Natural language processing (NLP)
Net Promoter Score (NPS)
O
OneDrive
OneNote
P
Predictive personalization
Q
Quality management framework (QMF)
R
Robotic process automation (RPA)
S, T
SharePoint Online
Bing maps webpart
capabilities
CoP
business value
defining
features
implementation approach
lifecycle
phases
roles and responsibilities
tools
value, delivery teams
DCX features
document library
features
files uploading
global administrators
incident management process
lists/library flow
creation
email
templates
Microsoft planner
Microsoft Stream
overview
SDB
SeeSolution database (SDB)
Sign in service
SharePoint sites
communication site, creation
details update
mobile view
steps
website view
team site, creation
design selection
details
Mobile app
Office 365 group
owners and members
project-level content
selection option
web pages
Software-as-a-Service (SaaS)
Software development life cycle (SDLC)
vs
. Agile
DevOps
end-to-end activities
modules
requirement analysis
Solution database (SDB)
advantages
architecture
build
building
application maintenance services
approval solution
create structure
keywords
definition
expert form
resolution time
reusing solution
searching solution
Speech to text (STT)
Sway
U
User Acceptance Team (UAT)
User Experience (UX)
definition
design
developments
end-to-end process
key factors
User Interface (UI)
buttons and features
definition
features
font size and color
guidelines
size of objects
space
and UX
V
Vision API
W, X
Webparts
Y, Z
Yammer
Yammer webpart
conversations
post message
Yammer group URL
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