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Dedication
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Dedication
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The Government Leader’s Field Guide to Organizational Agility
Cover
Title Page
Copyright Page
Dedication
Contents
List of Tools
Preface
Chapter 1 | Constant Change Requires a Different Way of Organizing
Make Sensing and Interpreting Routine Behaviors
Make Responding a Routine Behavior
Understand the Seven Levers
Myth: We Just Need to Be More Effective
Myth: We Need Either Stability or Flexibility—Not Both
Chapter 2 | Build a Foundation of Psychological Safety
Understand Why We Need to Feel Safe
Use the Platinum Rule
Give Yourself and Your Team Permission to Be Curious
Reward Behaviors, Not Just Results
Myth: Telling People to Feel Safe Will Enhance Their Psychological Safety
Chapter 3 | Lead with Agility
Explicitly Call for Agility Norms
Help Others Understand the Mission
Empower Others
Lend Support to—and Participate in—the Routines
Myth: As a Leader, I Have to Have All the Answers
Myth: If I Delegate, There Won’t Be a Role for Me
Chapter 4 | Make Decisions at the Right Level
Enable Decisions at the Lowest Level Possible
Make an Informed Decision
Widely Share Decisions
Don’t Debate, Test It Out
Flatten the Structure and Respond with Teams
Myth: As a Leader, I Won’t Know What’s Going on if I Delegate Decisions
Chapter 5 | Promote Collaborative Learning
Knowledge Sharing
Set Norms for Information Sharing and Interpreting
Turn Meetings into Meaningful Discussions
Create Knowledge Networks
Curate Knowledge
Myth: Technology Will Solve Our Knowledge Problems
Myth: I Won’t Have Job Security if I Share Information
Chapter 6 | Create Stability
Maintain a Stable Organizational Structure
Identify Well-Defined Processes
Staff Stable Processes with Stable Roles
Provide Stable Norms and Expectations
Myth: We Can Respond to Frequent Changes by Restructuring
Chapter 7 | Create Flexibility
Respond with Teams
Incorporate Innovation Techniques to Solve Problems
Conduct Rapid Experiments and Pilots
Identify Flexible Processes
Staff Flexible Processes with Flexible Roles
Myth: We Have to Be a Well-Functioning Organization before We Can Be Flexible
Myth: Developing Innovative Ideas Is a Mysterious Process
Chapter 8 | Encourage the Routines
Get Everyone Involved in the Routines
Engage in Reactive and Proactive Sensing
Build in Time for Interpretation
Engage in Reactive and Proactive Responding
Myth: Proactive Actions Might Not Pay Off
Myth: Experimenting and Piloting Might Not Pay Off
Chapter 9 | Invest in People
Invest in Continual Employee Development
Promote a Learning Orientation
Proactively Identify Future Skills
Provide Time for Employees to Recharge and Refresh
Myth: We Don’t Have the Time or Money to Develop Employees
Chapter 10 | Putting It All Together
Be Persistent and Consistent
Cycle Back through the Chapters
Expand Your Application
Appendix: Organizational Agility Framework
The Environment
The Organization: Agility Routines and Levers
Outcomes
The Government Organizational Agility Assessment
References
Acknowledgments
Index
About the Authors
About the Contributors
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Copyright Page
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Contents
To my parents, Susan and Richard
—Sarah C. Miller
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