advertising 5–8
agility 101–3, 119, 148–9, 150
cognitive 8–9
cultural 149
ICICI Bank 104–5
Infosys 106–10
PricewaterhouseCoopers 105, 106
as state of mind 111
willingness to learn 115
Allen, Paul 139
Álvarez, José-Luis 130
‘ambidextrous organisation’ 107
ArvinMeritor 132
Asia 117
AstraZeneca 141
Avon 16
Baker, Richard 138
Ballmer, Steve 142
Balls, Ed 30
Barrett, Craig 142
Birkinshaw, Julian 10
blogs 64–5
‘blue ocean strategy’ 105
boards of directors 62–3, 140–1, 142–3
Body Shop 139
bonuses 155
Boyatzis, Richard E. 76
brand building 65
Branson, Richard 139
Brown, Gordon 3
Buffett, Warren 52
Cadillac Fairview 43
CAN see Chief Advisor Network
Carrefour 141
cash management 153
CEOs see chief executive officers
chairmen 140–3
advertising 5–8
macro-economic and political 12–13
organisational 9–12
readiness for 32
resistance to 93
technological 8–9
uncertainty xviii
vision as essential for 78–9
Chief Advisor Network (CAN) 118
chief executive officers (CEOs)
communication with 62–3
impact on company performance 24
relationship with chairman 140–3
relationship with chief operating officer 139–40
reputation 24
women 116
See also leadership
chief operating officers (COOs) 134, 139–40
Chile 31
China Mobile xx
Christie’s 4–5, 33, 50, 67–8, 114–15, 127
cognitive agility 8–9
Coleco 52
common sense 81–2
communication xx, xxi, 37, 43–66, 134–5, 150–2
barriers to 151–2
effectiveness 147
feedback and coaching 129
global 52–3
letters to employees 39–41
passion for 44–5
regular 57–9
simplicity 51–2
straight talk 49–51
technology 63–5
upwards 62–3
continuous improvement 115
control, taking 114–15
COOs see chief operating officers
courage 22–3
CQ (cultural quotient) 147
crisis 59, 68–9, 80, 124–5, 145
Hana Financial Group 98–9
Mahindra Group 113
Marks & Spencer 94–6
seizing the initiative 92–4
taking control during 114–15
think/act balance 71
See also financial crisis; recession
Critelli, Michael 36–7
cross-cultural competencies 15
cross-functional teams 109
cultural agility 149
cultural development chart 42
cultural differences 14–15, 147
local needs 60–1
McDonald’s 45
dashboard analogy 82
D’Aveni, Richard 29–30
debt 80–1
decision making 63, 74, 76, 105
decisiveness 69
DiPiazza, Sam 29, 46–7, 49–50, 67, 77, 85, 92, 105–6, 123–4, 132, 145–6, 148
Disney 6
Dolman, Edward 5, 33, 50–1, 67–8, 81–2, 83, 114–15, 127
downsizing 67–8
Drucker, Peter 81
Eastern Europe 29
eBay 142
economic change 12–13
economic cycles 13, 24, 153–4, 155
economic recession 73, 123–4, 126
common-sense management 81
information acquisition 148
investment during 80
positive attitude during 59, 60
See also crisis; financial crisis
Edelman, Richard 64
face-to-face communication more effective than 54, 55
Hana Financial Group 59
misunderstandings 66
newsletters 63
emerging markets 18
emotional intelligence 9, 75–6
employees
change during financial crisis 102–3
communication with xxi, 37–9, 44–5, 49–51, 58–9, 63, 150–1
as followers 90–1
fun organisational culture 144
globalisation 17–18
letters to 39–41
Microsoft 12
organisational change 9–12
people management 148
satisfaction 153
young 118
See also managers; teams
EQ (emotional quotient) 75–6
Esteves, Jose 65
executive coaches 129–30
executive education programmes 129
expatriates 16
face-to-face communication 54–5, 135
Fernandez, Carlos 69–70, 130–1
Fernandez, Henry 1, 10, 17–19, 59–60, 92–4, 101–3, 146–7, 154–5
Filo, David 139
financial crisis xvii, 29, 101–2, 105–6
See also crisis; recession
financial regulation 20
fire fighting 79, 146, 152, 154
flexibility 70
Flynn, Tim 43–4
Follow the Money campaign 146
forecasting 103–4
See also future planning
France 141
Friedman, Tom 153
Frissora, Mark C. 39, 54, 63, 125–6, 153
Fuji Fire and Marine 3, 48–9, 53
fun 143–4
Fung, Victor 13, 68, 75, 103, 146, 147, 153–4
See also foresight
gender diversity 116–17, 118–19
General Electric (GE) 3, 56, 155–6
Germany 141
The Giving Tree (Silverstein) 121–2
global communication 52–3
globalisation 13–15, 16–20, 116
Glocer, Tom 7–8, 21–2, 36, 57, 67, 73, 77, 80–1, 101, 127, 131
goals 105
Goings, Rick 16
Goleman, Daniel 76
Gopalakrishnan, Kris xx, 9, 106–10, 138, 150, 151, 155
Great Depression xvii
Grove, Andy 142
guerrilla marketing tactics 103
Halvorson, George 34–5, 39–43, 124–5
Hamel, Gary 10
Hana Financial Group 56, 58–9, 98–100
Hanson, James 139
Happy Computers 10–11
headwinds xviii–xix, 8, 78, 110–11
hedgehog concept 79–80
Heidrick & Struggles 22, 48, 73, 116, 118, 142
Hewlett, David 139
Hong Kong 117
horizon scanning 32
Hughes, Jack 11
Hulu 7
humility 82–4
hypercompetition 29–30
IBM 18
ICICI Bank 2, 27–8, 104–5, 110
Immelt, Jeff 155–6
information acquisition 148
Infosys xx, 2, 9, 33, 106–10, 138, 155
initiative, seizing 92–4
Intel 142
international experience 14–16, 116
See also travel
IQ 75–6
Jarrett, Michael 31–2
JetBlue Airways 64
Kamath, K. V. 2, 27–8, 49, 74–5, 78, 104–5, 110–11, 121, 155
Kanin-Lovers, Jill 142–3, 148–9
Kato, Kazuyasu 35, 67, 82, 103–4
Khosrowshahi, Bijan 3, 27, 37, 48–9, 53, 75, 125, 128, 147
Khurana, Rakesh 24
Kia Motors 98
Kim, Chan 105
Kim, Seung-Yu 56, 58–9, 98–100
knowledge management 65
Kojima, Yorihiko 15–16, 64, 112, 148
Lafarge 57–8
Lafont, Bruno 57–8
Langan, Richard 126–7
Langton, Stephen 22–3
language issues 53
courage 22–3
emotional intelligence 75–6
Level 5
Leadership concept 84
qualities of a good leader 72–3
think/act balance 71–3
See also chief executive officers
letters to employees 37–9
Level 5
Leadership 84
Li and Fung Group 13
local needs 60–1
London Business School 10, 31–2
long-term thinking xxi–xxii, 69, 77–80
looking after yourself 130–2
Mahindra, Anand G. 112–13, 131–2
Management Innovation Lab 10
management systems 70
managers 11, 20, 32, 97–8, 124
See also employees
Marks & Spencer 51, 61–2, 72, 94–8, 111–12
Mauborgne, Renée 105
McClure, Chip 132–4
McGregor, Douglas 12
McKee, Annie 76
media 6–7
meetings 36, 48–9, 50, 55, 57–8, 62–3, 133–4
mergers and acquisitions 17, 19
message repetition 61–2
micromanagement 72
Mitsubishi Corporation 16, 64, 112, 148
Modelo 69–70
Mordashov, Alexey 8, 15, 47, 74, 79–80, 115, 125, 127–8, 151–2
MSCI Barra 1, 10, 17–19, 59–60
Mumtalakat Holding Company 51, 143
Murdoch, Rupert 8
Naissance Capital 118–19
National Health Service (NHS) 43
NBC 7
Neeleman, David 64
new markets 104–5
nGenera 118
Niinami, Takeshi xxi, 54–5, 60–1, 124
Nixon Peabody 126
Nohria, Nitin 24
non-verbal communication 54, 135
Ollia, Jorma 141
Omidyar, Pierre 142
opportunities
anticipation of 30
during times of crisis 59, 67, 68–9, 71, 81, 125, 146
organisational structure 110–11
See also positive attitude
organisational change 9–12
organisational culture 41–2, 109, 111, 144
organisational structure 110–11
overload 136
Owen, David 30
Owens, Jim 14–15, 58, 63–4, 115, 134, 135, 137, 138
Packard, Bill 139
Panalpina 87
passion xix–xx, 45, 110, 123, 126–7, 145–7
PDCA (Plan/Do/Check/Act) cycle 104
people skills xx–xxi, 9, 89, 92, 97, 123, 147–52
See also emotional intelligence
performance
continuous improvement 115
female leadership 118–19
focus on 1
impact of fun on productivity 144
leader’s impact on 24
team diversity 116
personal development 123, 128–30
personality traits 82–4
Peters, Tom 107
Phoenix Partners 83
Pitney Bowes 36
political change 12–13
Portugal 117
positive attitude 70, 94, 125–8, 155
communication 59–62
looking after yourself 130
PricewaterhouseCoopers 17, 28–9, 46–7, 49–50, 77, 105–6
pricing 70
public relations 65
common-sense management 81
information acquisition 148
investment during 80
positive attitude during 59, 60
See also crisis; financial crisis
reputation 24
retirees 118
risk flow chart 34
Roche, Gerry 72–3
Roddick, Gordon and Anita 139
Rose, Stuart 51, 61–2, 72, 94–8, 111–12
Russia 17
scanning the horizon 32
scenario planning 33
Schwartz, Jonathan 64–5
Schweitzer, Louis 141
self-esteem 34, 55, 66, 76, 84
Semler, Ricardo 10–11
Sesame Workshop 57
setting an example 154–5
Shell 141
signs 32–3
Silverstein, Shel 121–2
Singapore 117
Skinner, Jim 23–4, 45, 115, 138–9
Smith, Ross 11–12
See also people skills
Stewart, Henry 10–11
strategy
‘blue ocean’ 105
hedgehog concept 79
Infosys 108–9
leadership qualities 72–3
success, measures of 153
Sun Microsystems 64
Sweden 117
Swygert, H. Patrick 91
Taiwan 117
Tapscott, Don 118
teams
boards 142
decision making 105
Infosys 108
Microsoft 12
showing appreciation to 130–1
See also employees
technology
technological change 8–9
training 75
television 7
Theory Y 12
think/act balance 71–3
time management 80, 133–4, 136
See also working hours
Topcoder 11
training 55, 59, 74–5, 99, 109
transparency xxi, 37, 41, 42, 63, 151
trends 32–3
Tupperware Brands 16
vision xxii, 35, 42, 69, 78–9, 80, 123, 152–6
Wal-Mart 95
Waterman, Robert 107
weblogs (blogs) 64–5
Welch, Jack 56
White, Gordon 139
Whitehorn, Will 139
Whitman, Meg 142
windows of opportunity 30
‘winter horses’ 88–9
Wolf, Linda xxii, 3, 5–7, 28, 35–6, 124, 132, 143
workforce cuts 2, 51, 63, 75, 149–50
working hours 122–3, 132, 138, 139
work-life balance 131, 132–4, 138–9, 144
Yahoo! 139
Yang, Jerry 139
young employees 118
YouTube 7
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